Superhub : I'm just about sick of the Superhub......

Originally Posted by Chrysalis

you live in a mansion?

No, just a reasonably sized four bedroom detached house with a couple of reception rooms, with one wifi set in one corner in the lounge downstairs, and another diagonally opposite in the office upstairs, to ensure maximum coverage in the house and in the gardens.

[kwikbreaks]

Originally Posted by lojelo5

.... don't forget it only blocked me from accessing 1 of my cpanels, I could still access it via a proxy

Which sounds a lot more like the recent VM routing issue than any hardware problem. The fact they replaced this hub sounds to me like even VM have zero faith in them.

---------- Post added at 07:46 ---------- Previous post was at 06:21 ----------

Originally Posted by Nopanic

A faulty piece of hardware will be returned to the vendor and replaced as with any hardware.

Cheap consumer electronics is rarely worth checking and repairing so I'm still guessing it will be scrapped. Even if it isn't the handling, testing, and repacking even if only in a plain box or bubble wrap will still cost money. The cost of those returns will be reflected in the price VM pay for the hubs (so maybe £5.50 instead of £5). Netgear aren't in business to subsidise their customers.

[jb66]

I can confirm I ve had loads of refurbished superhubs, but never a refurbished regular hub.....

[kwikbreaks]

So they do refurb them then - I'm surprised. It may go some way towards explaining why so many are duff.

The first two the installers tried when I had my upgrade didn't work and they had to get their manager to bring a third one along. This was early days of the superhub though so I doubt they would be refurbs just poor quality new ones.

[Mick Fisher]

Refurb = The lights came on when we plugged it in so we repacked it and sent it out again.

[craigj2k12]

Originally Posted by jb66

I can confirm I ve had loads of refurbished superhubs, but never a refurbished regular hub.....

wonder why

[Nopanic]

Originally Posted by jb66

And then wrapped in bubble wrap and sent back out as 'no fault found'

Originally Posted by jb66

I can confirm I ve had loads of refurbished superhubs, but never a refurbished regular hub.....

refurbished doesn't mean faulty, people leave the service everyday .. Modems are checked, cleaned and send back out.

Faulty modem aren't, that's assuming the techs are doing their job

[kwikbreaks]

Originally Posted by Nopanic

refurbished doesn't mean faulty, people leave the service everyday ..

Ah - that might explain why most of the refurbs are superhubs

[Nopanic]

Originally Posted by kwikbreaks

Ah - that might explain why most of the refurbs are superhubs

Most of the new modems are and have been Superhubs for a while now ..

[KenK]

Originally Posted by Nopanic

refurbished doesn't mean faulty, people leave the service everyday .. Modems are checked,

Originally Posted by Nopanic

cleaned and send back out.

Faulty modem aren't, that's assuming the techs are doing their job

[Tom255]

Quick update on my situation:
After several phonecalls to VM im now getting a senior tech out on monday to REPLACE MY SUPERHUB WITH A VMG300 MODEM due to other people in my area (E11 walthamstow ubr) having speed issues with the superhub. He was vague on the details but apparently the superhub cant support 50mbit speeds in my area (i dont know why), so its back to modem + router which is what i wanted all along.

[jonop360]

got a tech coming tomoro for my super hub months of having to reboot and it rebooting its self, last night @ 8.45 pm we lost all internet till 5pm today. it just came on its self about 6 hrs after a 1 hour phone call to cs

[zekeisaszekedoes]

VM really opened up a can of worms with this thing, and then proceeded to dig in deeper with the spoon to reach the maggots at the bottom.

What I mean is the device was poor to begin with and the way they've handled the percentage of those having severe problems has made things worse in a lot of cases. Sending out multiple superhubs is not a solution, and really after one replacement (two total) alarm bells should be ringing. People shouldn't be getting onto fourth, fifth and sixth, especially when it's not helping.

Delays of official bridge mode rollout are just allowing things to get worse and the amount of negative feedback to grow. Honestly, as goes the superhub it's hard to imagine a way in which Virgin Media could have effed up more, which is really saying something considering the VMNG300 and VMDG280 before it had to have a bunch of firmware updates before they were stable. As goes resistance to learning lessons, well, VM certainly are the cake takers.

Having said all that, contacting the CEO's office and getting a VMNG300 for upgrade to 30Mb negated all my issues in days, so at least parts of the company are doing it right. Shame there's such a limited stock remaining really, but when bridge mode turns the superhub into a glorified modem that'll do as a stopgap for most people having issues while they work on the next CPE.

[jonop360]

the tech came yesterday and told me my problem like everyone else arround me was the network and was not going to swap the superhub over.
after almost falling out with him he swapped it,
now my bandwith on black ops is 10.000
instead of 2.000 and my iphone4 actually stays connected at about 6.000
its a hundred times better in every way .
the problem is i was the 5th person in my area that day on his rounds how many of them got fobbed off?

[Tom255]

I was getting 5 - 15mbit with the superhub, now im using a VMNG300.....



Im a happy bunny Its just a shame it took this long for them to let me use the modem, could of saved themselves a bunch of dosh on useless engineer callouts.