Virgin least complained about provider in Q2 2011

[Tim Deegan]

Originally Posted by Sirius

You said members of staff of VM lie, I am a member of staff so you have said i lie. you don't know me, You don't know which part of VM i work for but you still say we all lie.

I prefer to read facts from posters not posts claiming something is fact when they DONT have the evidence to back up there statement.

Get your facts right. I said that members of VM call centre staff lie. I didn't say that all VM employess lie.

I have as much evidence as I need to back this up. And unless you are a senior member of staff at VM, whi would like to resolve all the issues I have had, then it is none of your business.

[Sirius]

Originally Posted by Tim Deegan

Get your facts right. I said that members of VM call centre staff lie. I didn't say that all VM employess lie.

I have as much evidence as I need to back this up. And unless you are a senior member of staff at VM, whi would like to resolve all the issues I have had, then it is none of your business.

Why post it all on a public forum then, LOL at you suddenly telling someone to get there facts right

[Tim Deegan]

Originally Posted by Angua

The difficulty is that information given may be true at the time. Only hindsight and more up to date facts will change this.

Someone is not deliberately lying if what they say is the truth as they know it at the time.

If someone deliberately tells you something that they know not to be true, then it is a lie. It's as simple as that.

The fact is that I have been lied to on many occasions by call centre staff abroad, as well as UK based VM staff. I have given examples of these.

[spiderplant]

I'm not sure why you are posting at all on this (consumer-oriented) forum. Doesn't the SLA on your business account provides whatever cover you need for any loss of service?

[Peter_]

Originally Posted by Tim Deegan

To start with, any staff who deal with customers should not bring problems to work. And therefore personal issues should NEVER have any bearing on the way they deal with customers.

Staff who can't do the above quite simply shouldn't be employed in positions dealing with the public.

I am a broadband technical support agent and I never bring any issues into the workplace from home as you cannot do my job in those circumstances.

Originally Posted by Tim Deegan

If a company (whatever size) employs the right people, and trains them properly, then this alone should eliminate most complaints.

Worst of all is when staff are actually trained to lie to customers, as I have come across a few times with VM.

I certainly never lie to customers and the is no such training within the company as it would be national news headlines by now.

Originally Posted by Tim Deegan

To be honest I am disgusted that there are two members of VM staff in this forum who instead of passing on customers concerns, actually try and make excuses, and even deny that there is a problem. Well as I have said many times, there is a serious problem with VM's customer service.

As this is a privately owned forum that allows Virginmedia staff to post on here in their own time why would those staff report what is to all intents and purposes hearsay to anyone within the Virginmedia management, as the is no way it can be confirmed or backed up due to the many legal constraints in place and if you are in business you should be fully aware of that.

Maybe it would be a good idea to call Customer Relations on Monday from 8am on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose option 5 option 2 and if you forget your password just press zero and complain to them instead.

Originally Posted by Tim Deegan

The best single way to improve VM's customer service would be to bring the call centres back to the UK. Oh, and stop training staff to lie.

Again I know of no training to lie, so any such comments you insist on repeating are to say the least slanderous in their intent.

By the way I may be staff but do please read my signature below as I am posting here as a private individual as are the others above.

[Digital Fanatic]

Originally Posted by Masque

I am a broadband technical support agent and I never bring any issues into the workplace from home as you cannot do my job in those circumstances.



I certainly never lie to customers and the is no such training within the company as it would be national news headlines by now.


As this is a privately owned forum that allows Virginmedia staff to post on here in their own time why would those staff report what is to all intents and purposes hearsay to anyone within the Virginmedia management, as the is no way it can be confirmed or backed up due to the many legal constraints in place and if you are in business you should be fully aware of that.

Maybe it would be a good idea to call Customer Relations on Monday from 8am on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose option 5 option 2 and if you forget your password just press zero and complain to them instead.


Again I know of no training to lie, so any such comments you insist on repeating are to say the least slanderous in their intent.

By the way I may be staff but do please read my signature below as I am posting here as a private individual as are the others above.

Indeed, there is NO training that would tell an agent to lie to a customer, it's absolute nonesense for someone to suggest it.

[Sirius]

Originally Posted by Digital Fanatic

Indeed, there is NO training that would tell an agent to lie to a customer, it's absolute nonesense for someone to suggest it.

Hey come on now don't let facts get in the way of a good rant with no factual evidence to back up the claims that VM train there staff to lie to customers.

[Peter_]

Originally Posted by Digital Fanatic

Indeed, there is NO training that would tell an agent to lie to a customer, it's absolute nonsense for someone to suggest it.

Good job that it is on a private forum because if it was in the public domain the could well be a very interesting court case arising out any such comments, especially as it is not just mentioned once but in a few other posts.

[muppetman11]

My thoughts on VM employees I've dealt with on the phone.

UK BB Tech Support have always been excellent , honest and polite as have UK Customer service agents , if I had to criticise anything it would be my dealings with off shore and different agents quoting different prices or not having knowledge of newly launched services.

[Sirius]

Originally Posted by Masque

Good job that it is on a private forum because if it was in the public domain the could well be a very interesting court case arising out any such comments, especially as it is not just mentioned once but in a few other posts.

Bet you if we accused him of training his staff to lie without producing the evidence and only based it on a phone call, We would be sued so fast our feet would not touch the floor

---------- Post added at 21:08 ---------- Previous post was at 21:06 ----------

Originally Posted by muppetman11

My thoughts on VM employees I've dealt with on the phone.

UK BB Tech Support have always been excellent , honest and polite as have UK Customer service agents , if I had to criticise anything it would be my dealings with off shore and different agents quoting different prices or not having knowledge of newly launched services.

But did you deduce from that phone call that VM have trained there staff to lie to you ???

[muppetman11]

Originally Posted by Hugh

And what line of business are you in, Tim?

Originally Posted by Sirius

Bet you if we accused him of training his staff to lie without producing the evidence and only based it on a phone call, We would be sued so fast our feet would not touch the floor

---------- Post added at 21:08 ---------- Previous post was at 21:06 ----------




But did you deduce from that phone call that VM have trained there staff to lie to you ???

No never, always been professional and generally helpful , I did have one issue that the CEO office swiftly sorted for me.

[Sirius]

Originally Posted by muppetman11

No never, always been professional and generally helpful , I did have one issue that the CEO office swiftly sorted for me.

Thank you, Your answer has made my point as to the last few posts of mine.

Originally Posted by Sirius

Bet you if we accused him of training his staff to lie without producing the evidence and only based it on a phone call, We would be sued so fast our feet would not touch the floor

That would be under the assumption he had staff - to quote

we deliver direct from the factory, so we don't have a shop or warehouse

Looks like a couple of brothers working from home, some vans, and a website...

[Sirius]

Originally Posted by Hugh

That would be under the assumption he had staff - to quote

Looks like a couple of brothers working from home, some vans, and a website...

why does that remind me of a sitcom

[Angua]

All I can say is VM staff worked blummin hard to get our vital systems at work back up and running. Even if it did take several days.