Virgin least complained about provider in Q2 2011
 

http://www.guardian.co.uk/money/2011...mplaints-ofcom

Full OFCOM report is here

Re: Virgin least complained about provider in Q2 2011
 

What about Q1 2011?
Is this a first for VM?

Re: Virgin least complained about provider in Q2 2011
 

Also least complained about in Q1 2011, and Q4 2010 (pages 11 and 13 of the OFCOM report)

Re: Virgin least complained about provider in Q2 2011
 

Talk Talk must be really bad then :)

Re: Virgin least complained about provider in Q2 2011
 

BBC News report

http://www.bbc.co.uk/news/technology-15018161

Re: Virgin least complained about provider in Q2 2011
 

https://www.cableforum.co.uk/images/...2013/02/12.gif Now, now Kymmy you should know that bringing facts in to a thread is frowned upon by certain members who have selective reading skills.

Re: Virgin least complained about provider in Q2 2011
 

LOL :D couldn't agree more , my 2mb I mean 30mb connection mustn't have registered in them figures :D

Re: Virgin least complained about provider in Q2 2011
 

Wow, the others must have been really bad!!!

Re: Virgin least complained about provider in Q2 2011
 

or VM simply isn't as bad as most try to make it out to be? We only tend to see the bad side of VM on forums and rarely see the happy customers.

Re: Virgin least complained about provider in Q2 2011
 

I have been dealing with them since NTL first brought cable to my town. And I can honestly say that the service is very reliable. However the customer service is absolutely terrible, especially when you get a call centre in India. It isn't the operators fault, but they are actually told to lie to customers about what they can and can't do.

Re: Virgin least complained about provider in Q2 2011
 

A l have said before l am very happy with a large part of Virgins services such as broadband,phone,video on demand and most of the TV channels but their biggest weakness in my mind is their woeful lack of communication and having those foreign call centres in which every time l phone up l need a translator to work out what they are exactly saying to me.

Re: Virgin least complained about provider in Q2 2011
 

Well, to be fair, you are from Plymouth......:D

Re: Virgin least complained about provider in Q2 2011
 

Another 90% happy Virgin customer (with Comtel then NTL). Moved house 3 times all went well. My only issues are with the charging for existing customers (have to ask for new/lower prices rather than be offered) and Media Player that doesn't work at all. And scripted overseas call centre staff. - Just remembered, having real problems getting the new remote to do the volume on the TV - will have another go tomorrow. :dozey:

Helpful UK based staff both on the phone and through here.

Re: Virgin least complained about provider in Q2 2011
 

Virgin should be proud of those results. We are living in an age of complaints and over opinionated customers. Almost everyone has a gripe about something these days.

Does anyone know how many customers each company has?

Also Virgin have done pretty good in terms of customers complaining about their mobiles:

MOBILE COMPLAINTS
3UK - 0.14 per 1,000 customers
Orange - 0.07
T-Mobile - 0.06
Vodafone - 0.06
Virgin Mobile - 0.05
O2 - 0.02

Re: Virgin least complained about provider in Q2 2011
 

Recently went on an Abusive Call handling course where we learnt the worst three things to do. Not listen, read from a script and surprisingly respond as the complainants opening comments expect.

Also a company that receives lots of complaints and handles them properly will be far better than somewhere that does not accept complaints.