Why I regret joining virgin media

[pip08456]

Originally Posted by Sephiroth

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

Stop winging and bask in the glory-it won't last!!!

Originally Posted by Sephiroth

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

Enjoy it.not a lot of these get awarded.

[speedfreak]

Excellent! thanks Maggy, I dont feel as guilty now for pestering Seph with questions every few days for over a month. First over on VM forum then I stalked him over here, poor bloke


Just an update, after my last post I had another couple of T4's and they could see noise on the line again. Ive been told that the lines now been recommissioned from the cab back up to headend and that the noise is now no more Not lost connection for 12days now so things are definitely looking rosy.

Still got the codewords climbing but I may not need to worry about those, just need to use another laptop to check my speeds to double check they arent affected. Looks like they have gotten to the bottom of it now

[speedfreak]

Another update

The CEO guy chased up my codewords constantly climbing (hes like a dog with a bone,not for giving up ) and it turns out i do have a further fault which would cause my ongoing issues. I cant remember all the jargon but apparently I was originally on a CMTS that had constant FEC errors so I was moved off that one to another CMTS. Whenever they were checking my CMTS (the new one) for errors it was fine but it turns out Im still somehow routed through the CMTS thats got the FEC error problem. That probably explains why I still l have issues with the constantly climbing codewords and maybe explains why 2nd line on the newsgroups could originally see FEC errors but then couldnt and couldnt see any fault with my line.

They are carrying out some work on my cab and elsewhere to fix things and hopefully this will be done on 12th April. Big thumbs up to the guy in the CEO's office for not giving up with this one as its been a tricky one to get sorted. Without his help I doubt it would ever have got resolved I have a good feeling about this latest fault, it would explain everything thats been happening. Even better I might not have to leave VM, I love the on demand TV/Music

[jtaylor06]

Glad to see your problem will be fixed
Hope all is well

[Digital Fanatic]

Good to hear it's been resolved... there are some good people in the CEO's office.

[speedfreak]

Thanks matey, only thing is if it does get fixed I'll have nothing to blame my poor kill to death ratio on on BFBC2



Digi, yep everyones great, even the ones that answer the phones that aren't dealing directly with me!

[Sephiroth]

A traceroute will tell you what CMTS you're on. If you kept any records, you could see how you've been moved.

[speedfreak]

Originally Posted by Sephiroth

A traceroute will tell you what CMTS you're on. If you kept any records, you could see how you've been moved.

I've not unless I posted traceroute results on VM's forum when it all started, I'll have a search later. One interesting thing is Ive just found this over there "Well, I had an engineer out very recently who admitted that there was a national reload on the Motorola kit that is due to take place on April 12th at 2am."

Which coincides with the date Ive been told and that thread is about the motorola issues and Im on the motorola kit and after having a brief read through my thread over there and the advice you gave me at the beginning of feb, you were right all along about these codewords, hope you're wearing the medal from maggy round your neck with pride lol edit- ahhh I see from your avatar you are

[speedfreak]

well the 12th has pretty much come and gone and its still the same, was looking forward to some proper gaming tonight but its not meant to be. As much as I appreciate the CEO guys help and hes a good bloke I must admit Im beginning to wonder if it will ever be sorted maybe Im being a little rash in posting so soon but after having my install on 24th jan and complaining pretty much straight away Im sure anyone could understand Im a little peeved. Who knows, maybe the network guys are working late.

[pabscars]

Originally Posted by speedfreak

well the 12th has pretty much come and gone and its still the same, was looking forward to some proper gaming tonight but its not meant to be. As much as I appreciate the CEO guys help and hes a good bloke I must admit Im beginning to wonder if it will ever be sorted maybe Im being a little rash in posting so soon but after having my install on 24th jan and complaining pretty much straight away Im sure anyone could understand Im a little peeved. Who knows, maybe the network guys are working late.

I know how you feel speedy, it can get you like that and even the most positive of people can get really disheartened with it all. I feel like I've turned into a right moaning old goat since joining vm.

Something I never used to be

On a more positive note at least having a broadband connection not fit for purpose has got me off my backside and stuck into the gardening

But keep ya pecker up and keep plugging away, youve come this far so you might as well see it through to the bitter end

Or at least give it a few more weeks and if no resolution is found then look elsewhere.

FYI
I asked to be downgraded from the 50 Meg to 10Meg tier yesterday to see if it made a difference,,,,,,,,, and it did,,,,,,,,,,,,

It was much worse believe it or not, and although speedtest's indicated a full 10 Meg down and 500 Kbps up, by 9:30 last night (the first time I'd had chance to use it), my connection wouldn't allow me and the wife to use the internet at the same time .

I tried to sign into PSN whilst the wife was trying to get onto facebook and neither of us could get online, so I turned of my ps3 and immediately the wife logged onto facebook.

But as soon as I switched my PS3 back on, it would sign in but I could'nt play on line due to the massive lag every 3 seconds or so. Yet according to TS utilisation never went over 80% so go figure

So I returned back to the 50 meg tier this morning and I will have to wait and hope if the scheduled maintenance due by the end of the week will improve things.


Keep us posted on your progress matey poops

[speedfreak]

Originally Posted by pabscars

I know how you feel speedy, it can get you like that and even the most positive of people can get really disheartened with it all. I feel like I've turned into a right moaning old goat since joining vm.

Something I never used to be

I know that feeling! My above post was just me after a few cans getting a bit frustrated with it all, I know they are sorting it I was just pinning my hopes on the 12th so I can get myself on MW2 and kick ya ass! when it didnt happen I over reacted

The work was started on the 12th but the fault ticket is on 3 cabs, not just mine and apparently Ive been saved till last, Im told work should be started on it tomorrow so I'll hopefully be able to join you on MW2 over the weekend and laugh at your lag as you bounce round the screen

pabs have you tried running pingplotter so you can show him how bad it is? Id run a pathping and it would seem ok but running pingplotter i could see it spiking to 1700ms pings

Everyday I run downstairs like a kid on christmas morning to check my router to see if the nasty codewords have gone and if they have been working away through the night to fix it

[pabscars]

Originally Posted by speedfreak

I know that feeling! My above post was just me after a few cans getting a bit frustrated with it all, I know they are sorting it I was just pinning my hopes on the 12th so I can get myself on MW2 and kick ya ass! when it didnt happen I over reacted

Easy done pal, I was in the same situation last night, but with regards to MW2 Bring it on succa

The work was started on the 12th but the fault ticket is on 3 cabs, not just mine and apparently Ive been saved till last, Im told work should be started on it tomorrow so I'll hopefully be able to join you on MW2 over the weekend and laugh at your lag as you bounce round the screen

There obviously saving the best till last lol, and fingers crossed it nails the problem this time.

I noticed an improvement last night but its still not 100%, and you wont be laughing when I shank you from 50 feet away, lag works both ways

pabs have you tried running pingplotter so you can show him how bad it is? Id run a pathping and it would seem ok but running pingplotter i could see it spiking to 1700ms pings

Ive done pathpings before but never pingplotter, if we hook up at some point over the weekend you could possibly talk me through as I,m a bit of a nube when it comes I.T.

Everyday I run downstairs like a kid on christmas morning to check my router to see if the nasty codewords have gone and if they have been working away through the night to fix it

Ive done similar things in the past, the first thing I did this morning was to check my logs, and since the scheduled maintenance yesterday there has been far fewer T3's and much fewer correctables. Ive been told to see how it goes over the weekend and then get back to the CEO guy on Monday.

Ive also noticed my config file has changed, so maybe there was some update...... who knows.

Has anyone else noticed their config file has changed ?

[speedfreak]

download it from here http://www.pingplotter.com/ run it, top left hand box where it says address to trace i put www.bbc.co.uk hit trace at the bottom left and it will continually run pings and show the graph. Get your graph and email it to him if needed.

MW2, right you've got me riled, you've thrown down the gauntlet, slapped me in the face with your glove etc prepare yourself mr pabs I can see I will have to tear myself off bfbc2 at some point

[pabscars]

Originally Posted by speedfreak

download it from here http://www.pingplotter.com/ run it, top left hand box where it says address to trace i put www.bbc.co.uk hit trace at the bottom left and it will continually run pings and show the graph. Get your graph and email it to him if needed.

MW2, right you've got me riled, you've thrown down the gauntlet, slapped me in the face with your glove etc prepare yourself mr pabs I can see I will have to tear myself off bfbc2 at some point

Thanks for the info on pingplotter speedfreak, I will have a dabble later this evening, once Ive finished devouring my own body weight in tikka massala and magners

Oh and consider the gauntlet well and truly accepted sir,

prepare to meet thy maker

Your going down succa

---------- Post added at 18:34 ---------- Previous post was at 18:28 ----------

Sorry it took a while to post this, just had 15 T3,s in the last few minutes Doh!!!!!!!!!!!!