Price Changes from 1st February 2007

[Musicman]

This price change leaflet to my mind is very poor, as it only appears to give half the story.

It tells you what the package name changes are, but does not inform you what they cost.

THis could of been a really good marketing exercise, in which the prices and plans you were on, were all displayed and would not of given any confusion to customers, that other posters are having.

[Mick Fisher]

Originally Posted by Musicman

This price change leaflet to my mind is very poor, as it only appears to give half the story.

It tells you what the package name changes are, but does not inform you what they cost.

THis could of been a really good marketing exercise, in which the prices and plans you were on, were all displayed and would not of given any confusion to customers, that other posters are having.

The intent to confuse and to withhold prices maybe intentional in order to allow CS/TS to be able to b***s**t freely and unchallenged.

[rocket-ronnie]

is these price and package changes only availible to current customers? i like the look of 10mb bb talk unlimited 24 and xl tv for £60

[lostandconfused]

the price for the 10mb with TU24 and XL is wrong it should be 68.54 not the 57 advertised

[DaggaDagga]

Does anyone know if I'll still be able to get the 5p talk plan that I'm already on? (or 6p or whatever it is)

[oniznorb]

Everyone seems reasonable happy with this, but the information that hasn't been sent is more interesting.

I am paying £14 for talk unlimited 24, the new price is £25.

I could get the same service including line rental for much less elsewhere!!

[rocket-ronnie]

Originally Posted by oniznorb

Everyone seems reasonable happy with this, but the information that hasn't been sent is more interesting.

I am paying £14 for talk unlimited 24, the new price is £25.

I could get the same service including line rental for much less elsewhere!!

you can say that again! whats ntl playing at? thet better come down alot if they want customers

[punky]

Just to answer a few in here, customer services AREN'T in India. They are in Manchester.

(Tech Support IS though)

[v0id]

Originally Posted by oniznorb

Everyone seems reasonable happy with this, but the information that hasn't been sent is more interesting.

I am paying £14 for talk unlimited 24, the new price is £25.

I could get the same service including line rental for much less elsewhere!!

Talk Unlimited £14.50 New Price £14.00 iSAVE £0.50 is what the included leaflet says that came with my bill today

[King Of Fools]

Originally Posted by oniznorb

I am paying £14 for talk unlimited 24, the new price is £25.

I could get the same service including line rental for much less elsewhere!!

The £25 does include the line rental!

[markyboi]

Originally Posted by JohnHorb

Well, I'm now totally confused. I've just received the price structure leaflet with my December bill, and it shows the 'Talk Unlimited 24 with DTV Family Pack and 10MB' renamed as 'Talk Unlimited with TV size XL and broadband size XL', exactly as per the PDF on the NTLHOME web site (presumably the same as linked to in the original post), which claims to be the one sent to customers.. HOWEVER, the copy sent to me shows the current price as £57 and the new price as £58.01. The PDF shows the current price as £68.49 and the new as £69.50.

Before I waste 30 minutes or so trying to get through to CS, anyone know if the is a price reduction, or simply a 'printing error'?

It is a printing error, the PDF is the correct price.

---------- Post added at 20:36 ---------- Previous post was at 20:34 ----------

Originally Posted by Gavin

Just to answer a few in here, customer services AREN'T in India. They are in Manchester.

(Tech Support IS though)

Not only Manchester, also Bellshill (nr Glasgow)

---------- Post added at 20:38 ---------- Previous post was at 20:36 ----------

Originally Posted by DaggaDagga

Does anyone know if I'll still be able to get the 5p talk plan that I'm already on? (or 6p or whatever it is)

probably wont be removed, but if you move off of it, you can't get it back.

Also wont be eligable for any value packs which include Telephone as minimum of Talk Weekends is needed.

[TiggerT]

According to the PDFs mine will be going up just 1p, but it seems to be saying that my BB speed will double from 2MB to 4MB?

Talk Unlimitited Local with DTV Base Oack & 2Mb Broadband £33.99
becomes:
Talk Evening and Weekends Local with TV Size:L and Broadband Size:L
£34.00

According to knowfirst.co.uk Broadband Size:L is 4MB and "free Broadband Extras - loads of exclusive content worth over £35 a month"

Not bad! (Though I doubt any of the "exclusive" content will really be worth anything to me.
...now if they could just solve the NDE01 error on my video on demand....

T.

[ali2487]

bs

[raymullan]

Originally Posted by Bob

There is a brand new bundle for sports fans, the Setanta Sports Bundle
(includes Setanta 1 & 2*, Celtic TV, Rangers TV, NASN and Racing UK) for £15 a month!
[/SIZE]

This sucks! I subscribed to NASN in October for £9.99 on a years subscription, so i could watch my beloved NHL hockey. now they jack up the price to £15 per month for extra channels i have no interest in watching!!

Already contacted NASN on the matter, they sent me a reply. Cos they got bought over by ESPN and are no longer owned by Setanta i thought they might not end up in the sports pack and rebrand to espn. They say they are looking into re-branding but there are no plans to leave the setanta sports pack.

BUT!!! cheers ntl: as i rang up and complained about this and a kind advisor refunded me the difference for the rest of my subscription!!! So anyone else in the same position, i'd recommend u call CS on 150!