Sky admits to oversubscription

[Chad]

Originally Posted by craigj2k12

Its more than just those areas, its loads!!

http://www.skyuser.co.uk/forum/sky-b...ange-list.html

---------- Post added at 18:41 ---------- Previous post was at 18:39 ----------



Yeah mate, my ISP determines whether information is fact or fiction. You are running the line on my Peter/Carl.Waring pile

Holy smokes SKY must have been signing up new customers, and upgrading exsisting customers left right and centre over the past couple of months. Good to see they are acting so quickly to resolve the problem. I'd expect those customers affected will have their bills amended accordingly.

[craigj2k12]

As I pointed out earlier in this thread, the only example I have seen with Sky is utilisation issues over christmas, raised as a fault early Jan on a friday, with fix date on monday, was delayed until tuesday, and work was completed that day. So 3 workin days from ticket raised to ticket closed. A lot more impressive than Ussain Bolts cable company, with fix dates going for at least months, most utilisation issues stretching years.

All of Skys utilisation faults have been ongoing for 2 or 3 weeks now, and all tickets were raised this morning, all exchanges on the list were given fix dates of either early Feb, mid Feb, or late Feb.

It is going to be good to see how many of the 101 exchanges are fixed on time. We are talking between 1 and 4 weeks to fix utilisation on one hundred and one exchanges, if Sky pull that off on time, then it just shows how bad Virgin are, as the ones they get sorted on time get done in 6 months for 1 node, never mind a whole exchange area lol

[Chad]

Originally Posted by craigj2k12

As I pointed out earlier in this thread, the only example I have seen with Sky is utilisation issues over christmas, raised as a fault early Jan on a friday, with fix date on monday, was delayed until tuesday, and work was completed that day. So 3 workin days from ticket raised to ticket closed. A lot more impressive than Ussain Bolts cable company, with fix dates going for at least months, most utilisation issues stretching years.

All of Skys utilisation faults have been ongoing for 2 or 3 weeks now, and all tickets were raised this morning, all exchanges on the list were given fix dates of either early Feb, mid Feb, or late Feb.

It is going to be good to see how many of the 101 exchanges are fixed on time. We are talking between 1 and 4 weeks to fix utilisation on one hundred nd one exchanges, if Sky pull that off on time, then it just shows how bad Virgin are, as the ones they get sorted on time get done in 6 months for 1 node, never mind a whole exchange area lol

Must admit I looked forward to Virgin upgrading my 100mb to 120mb last year, but in never happened. Two anticipated dates came and went. My Virgin Media suggested I had been upgraded, and I was enjoying my new speed which was utter BS.

http://www.cableforum.co.uk/board/10...-page-131.html

Come late October I downgraded my broadband to 60mb and in December cancelled.

[craigj2k12]

http://helpforum.sky.com/t5/Sky-Fibr...ht/false#M9056

1 exchange with work completed on the date given. No delay or BS excuses

[Qtx]

Originally Posted by craigj2k12

1 exchange with work completed on the date given. No delay or BS excuses

Seeing some on VM forums waiting 3 weeks to get a fault number but no fix date given for oversubscription problems. Going to take 2 to 4 month to get fixed for one guy although he hasn't been made aware of it. Good old cat-c work they knew they had to do at least 6 months ago, if not longer

[Central]

Last year I left Virgin Media because of utilisation in my area (B21). It went on for months and months with fix times constantly being put back.

As soon as I could I left and now on Sky Fibre and I love it. No slow downs or drop outs.

[Qtx]

Originally Posted by Central

Last year I left Virgin Media because of utilisation in my area (B21). It went on for months and months with fix times constantly being put back.

As soon as I could I left and now on Sky Fibre and I love it. No slow downs or drop outs.

Congrats on joining the ever expanding happy club.

Guessing that postcode is a Bristol one so you are proof of what I have been saying.

[denphone]

Originally Posted by Qtx

Congrats on joining the ever expanding happy club.

Guessing that postcode is a Bristol one so you are proof of what I have been saying.

Actually its in Birmingham not Bristol so basically it does not add any credence to what you are saying dear chap.

[Qtx]

Originally Posted by denphone

Actually its in Birmingham not Bristol so basically it does not add any credence to what you are saying dear chap.

Doh! Bristol is BS, close but no cigar. You and your masters caught my mistake quickly! Any comments regarding another virgin customer moving to sky due to oversubscription issues with Virgin though? Thought not not only that, no issues since moving like the rest of us.

[denphone]

Originally Posted by Qtx

Doh! Bristol is BS, close but no cigar. You and your masters caught my mistake quickly! Any comments regarding another virgin customer moving to sky due to oversubscription issues with Virgin though? Thought not not only that, no issues since moving like the rest of us.

But there is two very important things you have left out and they are there are many people who also move in the opposite direction thus also remember it is a very small minority who have issues and you can apply that across most broadband providers and Sky are no different in that respect.

[Qtx]

Of course people move between different providers. Many have stuck with virgin broadband in the past even if they had major issues due to lack of decent alternatives that were not adsl. Now openreach fibre is hitting more areas I expect the numbers will go up and most of the provider changes will be towards alternative isp's from virgin customers

Originally Posted by Qtx

Of course people move between different providers. Many have stuck with virgin broadband in the past even if they had major issues due to lack of decent alternatives that were not adsl. Now openreach fibre is hitting more areas I expect the numbers will go up and most of the provider changes will be towards alternative isp's from virgin customers

Without starting a bun right, we will see in the next couple of weeks. It's expected that sky will have increased bb subs by driving triple play into their existing base. There seems to be a lot of interest in the impact of now tv as you can subscribe to that whichever bb supplier you a with. It's also expected that vm have done very well so not sure who is leaving and joining who or are they simply swapping customers as contracts end and they chase the cheapest deal?Should be interesting to see how you view has done?

Originally Posted by Qtx

Of course people move between different providers. Many have stuck with virgin broadband in the past even if they had major issues due to lack of decent alternatives that were not adsl. Now openreach fibre is hitting more areas I expect the numbers will go up and most of the provider changes will be towards alternative isp's from virgin customers

This is one of the banks views on Skys numbers - could be the reason for congestion issues - This is Morgan Stanleys view

As for Sky’s key subscriber metrics, the bank expects around 30,000 net new pay-TV additions, around 120,000 HDTV additions and an impressive 140,000 broadband additions. However, the bank warns that churn might be up, from 9.5 per cent this time last year to nearer to 10.5 percent now.

[muppetman11]

Originally Posted by Top banana

There seems to be a lot of interest in the impact of now tv as you can subscribe to that whichever bb supplier you a with.

I wouldn't be shocked if take up was slow , at launch it was free for a month then £15 monthly , its now free for a month then £8.99 a month for the next three months. Now TV currently only offers movies as opposed to Netflix and Lovefilm which both offer TV series , subscriber numbers will be interesting too see once Sports and Entertainment are also added , currently Netflix and Lovefilm are also available on more devices something Now TV is playing catchup on.

[Chrysalis]

The difference here is SKY consider it a fault, they have quick fix times (under 3 months) and its a blip, not the norm as is on VM. They also listed the exact exchanges affected.