Intermitten issue - Page 3

fatassmichael · 21-09-2007, 20:32

to the forum hoef,
It sounds like you need your modem replacing, terayons have known problems with the QAM256 modulation that VM are using.
Ring tech support.

Barton71 · 29-09-2007, 16:51

I have the same problem with my Terayon TJ210. After reading this thread yesterday afternoon (thanks for the info), i called tech support, and once i explained my issues and told him which modem i had, and the guy ordered me a new modem, which should arrive on Tuesday or Wednesday through the post. I just hope setting it up is as easy. Is it more or less just a case of plugging it in, or will i need to re-register and not?

29-09-2007, 16:56

Quote:

Originally Posted by Barton71

I have the same problem with my Terayon TJ210. After reading this thread yesterday afternoon (thanks for the info), i called tech support, and once i explained my issues and told him which modem i had, and the guy ordered me a new modem, which should arrive on Tuesday or Wednesday through the post. I just hope setting it up is as easy. Is it more or less just a case of plugging it in, or will i need to re-register and not?

as far as I know you will need the new modem's MAC address registered against your account, I seem to recall this can be done over the phone - presumably full instructions come with the modem

Barton71 · 03-10-2007, 18:29

Yeah, my new modem arrived yesterday, while i was at work, so i had to collect it today from the post office. Got home about 30 mins ago, unpacked it, connected it all up, and gave technical support a call on the number given on the accompanying letter, to register the MAC address, only to be told i wouldn't be able to register my MAC address until Saturday morning, because of some database issue they are having.

fatassmichael · 03-10-2007, 18:36

Yes, Unfortunately ex-ntl areas are in the process of having the billing systems upgraded, so everything from changing package to BB registration is unavailable

Barton71 · 03-10-2007, 18:54

This is strange. After being told i couldn't register my new modem, i plugged the old one back in, and it was still sluggish (as i expected it would be). So i decided to uninstall some programmes i don't use on my PC. One inperticular, called Hamatchi, which i installed a few weeks ago, to play Rome: Total War. After removing Hamatchi, my connection seems to have returned to normal. No browsing issues, instant messengers are working fine, and i even downloaded a small file, with no problems. Now i feel like a bit of a burst ****.