Price Changes from 1st February 2007

[greyfox1974]

Originally Posted by nbradley

I am currently on the 3-2-1 phone tariff which i think now is 3-3-3, the family pack TV and 2mb Broadband paying £30.50+£17.9 9. Am I able to go onto the XL TV with L Broadband and get the Unlimited eve and weekend all for £51 from feb because that is better value and faster BB.

Any ideas or I am stuck with what I have got because I am an existing customer.

NB

you can add stuff to ur package right now if u wish to u dont have to wait until 1st of feb

[freeair]

If I read those PDF documents correctly I should be in for a reduction of £9.48 but somehow I doubt that happening.

I currently have base pack, 3p Plan and 1MB BB which costs £40.49.

The value pack PDF states that 3p plan with TV size L and BB size M is £31.01, but knowing what NTL is like I doubt my price will drop.

Are these new prices only for new customers or for existing customers as well or have I got it all wrong?

[King Of Fools]

The PDF lists all the value packs that have ever been offered in the last year. It does not just list those that are currently available.

The nearest value pack currently offered is:
http://www.home.ntl.com/websales/product.do?id=10320

Well, I'm now totally confused. I've just received the price structure leaflet with my December bill, and it shows the 'Talk Unlimited 24 with DTV Family Pack and 10MB' renamed as 'Talk Unlimited with TV size XL and broadband size XL', exactly as per the PDF on the NTLHOME web site (presumably the same as linked to in the original post), which claims to be the one sent to customers.. HOWEVER, the copy sent to me shows the current price as £57 and the new price as £58.01. The PDF shows the current price as £68.49 and the new as £69.50.

Before I waste 30 minutes or so trying to get through to CS, anyone know if the is a price reduction, or simply a 'printing error'?

Originally Posted by JohnHorb

Well, I'm now totally confused. I've just received the price structure leaflet with my December bill, and it shows the 'Talk Unlimited 24 with DTV Family Pack and 10MB' renamed as 'Talk Unlimited with TV size XL and broadband size XL', exactly as per the PDF on the NTLHOME web site (presumably the same as linked to in the original post), which claims to be the one sent to customers.. HOWEVER, the copy sent to me shows the current price as £57 and the new price as £58.01. The PDF shows the current price as £68.49 and the new as £69.50.

Before I waste 30 minutes or so trying to get through to CS, anyone know if the is a price reduction, or simply a 'printing error'?

I have just phoned customer service and got through in 4 minutes

[Virgin Mary]

Originally Posted by Bill C

I have just phoned customer service and got through in 4 minutes

How is the weather in Mombay then? Something to talk about, as they did not know whether it was (another?) a typo or not ...

Originally Posted by Lobster Ring

How is the weather in Mombay then? Something to talk about, as they did not know whether it was (another?) a typo or not ...

?

I know what i was on about, I phoned to upgrade my package all done quickly and with no fuss, total time on the phone 12 min's and by a nice lady in MANCHESTER not Mombay ?

Did you get the Talk Unlimited + Family Pack + 10MB for £58.01, as per the printed leaflet, though?

Originally Posted by JohnHorb

Did you get the Talk Unlimited + Family Pack + 10MB for £58.01, as per the printed leaflet, though?

Sorry i don't get that package, I have a different package to that one. I now have

10 meg broadband
talkunlimited 24
family pack
all movies
all sport.

The whole lot. Will be ordering the TVDrive in January as well .

Well that was remarkably painless - £11 reduction - just have to wait and see what the next bill actually says now. Be interesting to see whether I've just got an £11 discount, or have been moved to the Value Pack @ £58.01.

[Virgin Mary]

Originally Posted by JohnHorb

Well that was remarkably painless - £11 reduction - just have to wait and see what the next bill actually says now. Be interesting to see whether I've just got an £11 discount, or have been moved to the Value Pack @ £58.01.

I get Talk Unlimited + Select Pack + 10MB for £24.99

Call 0800 052 9403 (Mon-Fri), the customer Relations number (option 2), Coventry based, mention you are considering the Sky BB offer, could they match it?

In another forum, there was a compiled list of the customer Relations team but I cannot find it. If recall correctly, Sarah gives the best discounts but Matt or Mohammed, will call your bluff and offer you to disconnect.

TBH I'm not trying to get the best discount - I know many people like to do that, and thus increase the prices for the rest of us. However, when I get a printed leaflet stating the package price is £11 less than what purports to be the SAME leaflet on the NTL web site, I feel perfectly justified in asking to be put on that reduced price.

Originally Posted by Lobster Ring

I get Talk Unlimited + Select Pack + 10MB for £24.99

Call 0800 052 9403 (Mon-Fri), the customer Relations number (option 2), Coventry based, mention you are considering the Sky BB offer, could they match it?

In another forum, there was a compiled list of the customer Relations team but I cannot find it. If recall correctly, Sarah gives the best discounts but Matt or Mohammed, will call your bluff and offer you to disconnect.

But if you do, don't complain about the poor service or the fact that CS are in Mumbai; can't have it both ways.

[Virgin Mary]

Originally Posted by foreverwar

But if you do, don't complain about the poor service

The service has been superb for umpteen years.

Originally Posted by foreverwar

or the fact that CS are in Mumbai; can't have it both ways.

The Indian Tech support was fine when I used it once.

My neighbour has the SKy pack for that money (14Mbps BB, yes close to the exchange). Market forces, my friend.

[greybear]

hi i am a new member but i have just been sent the new prices in the form of a neat little bit of paper in with my bill after a quick look through i found i could upgrade to talk unlimited from evening and weekend unlimited with my family pack and 10 meg for a reduction of £1.99 now and 98p in feb that was till i rang up and was told that the advetised price i had was a mistake so much for 6 months hard work getting everything in line