1GB Cap Letter!!!!

[Sociable]

Originally Posted by JustAnotherN00b

So they do, you have access to the net 24x7x365 barring faults. Sure that's not what he meant?

Isn't that rather like having an extra note in very small print on the back of the wine menu at an "All You Can Eat" restaurant which says:

"When we use the term, †œAll you can eatââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� this only applies as long as you don't swallowââ‚à ‚¬Ã‚ÂÂÂ�

[asdf]

Originally Posted by Blake

I said, 24k/sec (which according to DU Meter is Kilobytes per Second (kB/sec)), which is 192 Kilobytes per Second (kbps).

24kB/sec x 60 secs is 1.440mb x 60 minutes = 86,400mb x 12 hours = 1,036,800mb.

I'm sure I got my maths right, If I ain't, then both the calculator, and DU Meter or both wrong.

As for the radio station, it is at http://66.184.142.31:8000
And my DU Meter still says 24k/sec sometimes going upto 32k whilst listening to it

No, your maths are indeed right. I appologise.

Maybe you should work a little on using the KB (kiloBYTE) and Kb (kiloBIT) in the right places

Quite a high bitrate for a radio station, have to say, but they do exist. However would you really be listening to one for 12 hours?

[asdf]

As for the point earlier about paying the same for council tax and only using half of your bin whilst your neighbours is overflowing.

Well my local council actually sent a letter around saying that you were allowed no more than one bin and two seperate bags.

[Blake]

asdf,

Not saying I was right either, I only put in what I was seeing, my fault for using the wrong K or k whatever it is.

No apoloige needed, my bad for giving the wrong information.

As for the radio streaming, i've already said, it is in the background all the time, even if i'm not at the computer (mainly convienace for when I return), or if i'm out of the computer room, I turn up the speakers to listen to it.

Even when I goto bed, it's still sat playing to itself. Habbit I guess.

I do not watch TV or play games, adn I find the internet enjoyable and in my current position, is about the only hobby I can do.

If it aint that station, it's one the digitally imported stations. I prefer to listen to them online, rather than waste my time looking for mp3's, and the risk of being sent virus.

Sorry for going "off-topic", just answering a question.

[Florence]

In something like this it is a change to most customers. I agree a lot of customers joined under these AUP but I still strongly feel that NTL need to show flexibility. If it was a monthly figure not 1 gig a day as that is more or less set in stone which NTL said it wasn't. At 35gig a month most would be happy and perhaps not reach that figure. Anyone who goes over that for two months out of three months gets charged the business rate... It is a small increase on the 1 gig a day but the change to month makes it more apealing and less stressful for those with teenagers using the internet or on a internet college course where large files are going both ways.

[Shaun]

Originally Posted by JustAnotherN00b

They did offer a choice they don't anymore

£27 for 512k BTBroadband, £37 for 1Mbit, 1GB/day guideline
£29 for 512k BTYahoo!, £40 for 1Mbit, 1GB/day guideline

But many other services DON'T have a "cap" BT customers have a choice

[etccarmageddon]

Originally Posted by JustAnotherN00b

Crazy example, and not the slightest like it, you can be connected without downloading, eating while not swallong rather difficult.

but you cant do anything with your 'connected' connection unless you download - or are you suggesting web browsing doesnt involve downloading/swallowing?

Originally Posted by JustAnotherN00b

There - the pro-cap ntl-programmed robot has had enough, interesting to note though that there are relatively few unique posters on this thread considering a membership of over 4000, and a considerable number of them are new registrants, maybe for the huge majority of users this actually isn't an issue, wouldn't be for me and I'd regard myself by any account as a power user.

Anyway

or perhaps because we have all made our thoughts known last year and have nothing to add/dont want to recycle old comments... which is pointless anyway cos no-one cares what the customer thinks - based on the 'power users' forum being still born I think it's fair to conclude this is true?

[Florence]

Originally Posted by JustAnotherN00b

There - the pro-cap ntl-programmed robot has had enough, interesting to note though that there are relatively few unique posters on this thread considering a membership of over 4000, and a considerable number of them are new registrants, maybe for the huge majority of users this actually isn't an issue, wouldn't be for me and I'd regard myself by any account as a power user.

Anyway

I wouldn't consider you the pro-cap ntl programmed robot. You have helped many with problems, what is being asked for by people like me with children who for reasons of their own wish to be able to monitor. This way staying inside the NTL limits. I also know from this week that having 2 teenagers at home is difficult to keep them of.
One reason why customers need to be able to monitor
Playing CS online, reformationg the pc, then redownloading all the critical patches. The reformat makes it neccassary to redownload the Counter strike levels and updates. This my son would do all in one day. This would put me over the 1 gig a day if he replaced anything else or I listened to a stream of music which I do over the pc as this is in the living room and if hubby is watching football. I drowned it with music.

The 1 gig a day is too restrictive. A monthly total would be more flexible allowing us as a family to plan what we will do staying inside the limits.

I have never known anyone after a reformat to do part one day and finish the next even I stay up until it's finished. My last reformat was in December the one before was almost 12 months before it. I can keep my pc going like that as I don't use the p2p programs and I doin't file share. I know my son has been now and that seems to be why he reformats regularly. None of us have large HDD. 40 gig here my daughter has 40gig and my son has 30gig now since his 10 gig died. Hardly heavy downloaders I couldn't afford the big HDD or the CDs to keep burning cds.

Still the thought of having a letter about usage is my main worry and I want to avoid it. For over 12 months I have asked/complained to have a way to monitor. If we are mentioning about competitors and what they do then lets have this sorted as those with caps do have an online way for customers to monitor. The ones who didn't have but had caps sent out emails when they was near the limit. This method did get a lot of complaints as the customer was denied acces to see for themselves causing distrust between the company and customers. creating large numbers to complain via ISPr, this put the companny constantly on the top of the ISP complaints list which in turn stopped new customers joining.

Before anyone red reps me I am only speaking for how I feel and what its doing to my household. There has been an increase in rows over downloads and I want a way to stop this and get the enjoyment back I pay £34.99 for...

People are different some don't give a dam others can end up very stressed out by the whole thing.

I agree those who download hundreds of gig a month need to be stopped but it can be changed to NTLs advantage by charging them a fee per gig when they go over say 35gig a month. This takes the pressure of those who 90% of the time are inside but the present one 3 days out of 14 days without a way to monitor si unworkable.

[Florence]

Originally Posted by JustAnotherN00b

Kits - Agreed a monthly figure would be more preferable, and monitoring should be addressed, haven't denied this one at all, thanks for your input. On the other hand though the 1GB/day with 2 days exceptional per 14 does have a slight upside in that it caters for 'reformatting' of PC, etc.

Also there is no need to re-download all CS levels and updates, they can be saved and backed up if required (though maybe you won't want to).

But agreed on much of what you are saying 100%

Really am leaving thread this time, heh, nothing more to add.

The CS levels used to be backed up on his 10 gig but the whole drive seems to be corrupt none of the pcs can access it and this last time he had to reformat the whole HDD his first attempt didn't clear what ever he was clearing out. Don't ask I got my head bit off for asking with the words and don't bloody tell me to stop downloading, I need to finish so I can get back to course work.

It has really been a pain this time and yes the whole family is on at one another now over downloads. Is it really worth it.

[etccarmageddon]

Originally Posted by JustAnotherN00b

Are you suggesting all time that your modem is connected to the internet is spent downloading/swallowing/whatever that stupid analogy means.

yes, all the time I am connected to the internet and I'm using my pc, I am downloading/swallowing and the stuff I download is legal - it's web pages by my browser.

[SMHarman]

Originally Posted by Kitty

I would rep you but my quota is up...

I feel NTL need to listen and tier the cap... I also feel that excessive use should be moved automtically to business rate.

I remember another ISP doing that and the limit was quite high perhaps 60gig a month makes you have to move over to business. This could be put into the AUP if this makes it easier than charging a fee per gig over the limit..

But to be fair daily use changes it is flexible.. NTL are not being flexible with a daily cap a monthly one is fairer.

I'd concur. We also have to remember that this is not a cap in the true sense of the word in that once the Gb has been hit everything stops or slows down, but guidance. The policy seeming to be policed is that of excessions over 3 or more days, so a single, or couple of days excessions, perhaps the good ol linux distros or a new pc setup with a blitz of windows updates and software downloads onto it is acceptable.

NTL could just as easily state 30GB a month, but some smart alec would complain that this meant you could download more each day in February than January. Daily or monthly its still guidance. Those recieving letters are probably downloading more than 30Gb a month (did I read 10Gb a day?) so we are talking about users making maximum usage of the service.

[Florence]

Originally Posted by SMHarman

I'd concur. We also have to remember that this is not a cap in the true sense of the word in that once the Gb has been hit everything stops or slows down, but guidance. The policy seeming to be policed is that of excessions over 3 or more days, so a single, or couple of days excessions, perhaps the good ol linux distros or a new pc setup with a blitz of windows updates and software downloads onto it is acceptable.

NTL could just as easily state 30GB a month, but some smart alec would complain that this meant you could download more each day in February than January. Daily or monthly its still guidance. Those recieving letters are probably downloading more than 30Gb a month (did I read 10Gb a day?) so we are talking about users making maximum usage of the service.

We know of one customer who downloads 8gig a day and 2 gig upload that also recived the letter. so they have moved the goalposts again.. I know that if he downloads 8gig a day for 7 days thats 56gig in a week but if his upload is only 2 gig then he isn't file shareing 24/7 is he.
When I am building a website I do upload a lot sometimes re-uploading but I am only learning and well I haven't spent anymore time on my new template as I am not sure I can, just unsure if I have any bandwidth left to work on that and college work.

All the worry could be removed if only NTL would allow consultation and listen perhaps to what is being said also to reply to emails from customers who are disturbed by whats going on.

[DVS]

When NTL first announced the cap didn't they state they would work with Power Users to produce a product aimed at their needs? I've seen nothing arise from this. As usual I presume that another NTL statement/promise came to nothing and was nothing more than a tactic aimed at deflecting flak at the time of the announcement.

I am a heavy(ish) user. Average 3GB a day download although most of my downloads are scheduled such that they occur off peak so as not to disrupt the service for others, ie from 1AM in a morning. I don't believe that making 25%-33% usage of my connection (1 MBit) to be excessive and I certainly don't agree nor will abide by a 1GB cap on 1MBit.

/me sits waiting for my cease and decist letter with NTL's cancellation number close to hand.

[SMHarman]

Originally Posted by Kitty

<snip>
When I am building a website I do upload a lot sometimes re-uploading but I am only learning and well I haven't spent anymore time on my new template as I am not sure I can, just unsure if I have any bandwidth left to work on that and college work.

2Gb upload is pretty impressive. If you thing about it NTLs web space is 55Mb, you could upload to 36 sites with that kind of througput. Mrs Hs commercial web space on Demon is currently taking up about 150Mb, but in general the uploads to a web space are itterative, I certainly would not want to reload the entire site again.

Originally Posted by Kitty

<snip>
All the worry could be removed if only NTL would allow consultation and listen perhaps to what is being said also to reply to emails from customers who are disturbed by whats going on.

Personally - while this week you are possibly going over the guidelines I wouldnt worry if I were in your position. Nobody using your service is intentionally abusing the product by filesharing, web server hosting etc, yours is just a normal half term usage with an unfortunate rebuild in the middle. Perfectly normal usage IMHO. I suppose I am trying to say that I don't think you are who NTL are targetting.

I'm sure NTLs 7-4 usage has increased dramatically in this M-F

[IanUK]

I think this thread will go on forever

Does NTL ever answer this site ?
If they don't we are really just talking to ourselves.

I looked at the AOL T&C that Kitty posted a link to, and couldn't see anything specific about a cap - would it be an answer for the heavy downloaders to switch to AOL's NTL Broadband Service ?

I've probably missed a very good reason why that can't happen, but thought I'd mention it.

Love the site guys, but its all getting a bit personal, calm down - its only bandwidth !