Superhub R30 - Superhub R29 is no more.... - Page 20

Stephen · 19-09-2011, 22:02

FACT not everyone has SH issues and there for its not a wretched device.

I am not a high and mighty Mod. I was just stating a FACT that mine works fine and has done since I got it last October, and so has most other people's.

Sephiroth · 19-09-2011, 22:22

For the issues people have reported, for the long time it has taken for the SH faults to be rectified, it is a wretched device, made more so by VM's missed opportunity of failing to take/offer a vanilla DOCSIS 3 device.

You have no idea whether or not most other people's SH's have worked fine. Just because they don't come forward doesn't make you any more right than me. And that's what I've been saying in recent posts.

Slef · 19-09-2011, 22:42

just a quick post for peeps that have been using the superhub (virgins description..not mine) in modem only mode on the R30 firmware, How has the connection been?

Asking because I have to decide whether to move back up to 50Mb using the superhub purely as a modem or remain on pretty rock solid 20Mb connection (with modem and own router)

adzzzbatch · 19-09-2011, 22:47

Question.

Are all the problems with the SH down to Virgin or do Netgear have to take some responsibility?

**Hugh** · 19-09-2011, 22:47

Quote:

Originally Posted by Sephiroth

Originally Posted by Sephiroth

Nearly a year of this wretched device with its at last admitted memory leaks and other serious flaws will have given more people problems than have come forward to say so.
FACT.

The SH was a wretched device by any standards (OPINION) - and it was forced on people on a one size fits all basis. FACT. Anyone denying that needs their head examining. OPINION.

VM's vanity is to blame for all this. OPINION. Instead of taking a Vanilla Docsis 3 device or offering one or two as a paid for alternative (OPINION), they had to rebrand this piece of rubbish (well shared OPINION) all nice and shiny, without a spec sheet, without a proper user guide and without the ability to fix the demn thing despite its vast user base and nearly a year in which to do it. FACT.

Facts are supported by data - your comment "other serious flaws will have given more people problems than have come forward to say so" is opinion, because if they haven't come forward to say so, how can this be proven?

Anyhoo, you have your opinion, I have mine, but the difference is I try to put mine forward in a calm, rational manner.

Sephiroth · 19-09-2011, 23:03

I put my views forward very rationally. I provide an explanation for my reasoning and I suggest how alternatives might have provided a better experience for those who had problems and those who wanted more choice.

To suggest I do otherwise is insulting.

Chrysalis · 20-09-2011, 04:21

The abuse seph has got I feel is unfair. His posts look very rational to me.

Here are some facts.

Firmwares prior to R30 suffered from a wireless driver memory leak issue which has been confirmed to be the cause of various instabilities including unexpected reboots.
R25 caused various websites to stop working properly including high profile youtube.
The superhub is feature bare.

Those 3 are all facts and issues that affected a significant amount of VM customers. By significant I mean enough so that it caused the media to do news reports on it and VM have had to make sticky posts and firmware updates to try and resolve them.

What is theory by both sides of the argument is how many people actively have issues with the superhub. I believe seph's point is there is probably user's out there that have problems that are superhub related but due to lack of knowledge and perhaps experience are not thinking the superhub is the problem so as such they dont ring and complain about it. Probably not also helped by that those that do ring in can get misdiagnosed by VM support staff blaming their pc or bad SNR or something instead. Now the superhub has modem mode most of the bad feedback should dissapear, this should have been available on the launch but I hope thats a lesson VM have learnt now. But its also clear that those who still want to use the superhub and rightfully feel they shouldnt have to buy their own router seem to still be reporting wireless related problems.

So any claim that says "the majority dont have problems", is just an educated guess at best. I dont remember emergency firmware updates done for the dir615 device, complaints of it rebooting itself and youtube streaming broken by it.

Bulky · 20-09-2011, 05:58

Quote:

Originally Posted by Slef

just a quick post for peeps that have been using the superhub (virgins description..not mine) in modem only mode on the R30 firmware, How has the connection been?

Asking because I have to decide whether to move back up to 50Mb using the superhub purely as a modem or remain on pretty rock solid 20Mb connection (with modem and own router)

I'm on 30mb and Its been spot on , no drop outs , much better wireless signal , couldn't be happier

, using a dlink dir655 which always had better wireless coverage than the superhub.

caph · 20-09-2011, 07:43

Quote:

Originally Posted by caph

I've finally got it connected to the internet again and my wifi is now stable but my speeds which are always more or less spot on 50/5 are now 17/4.5 and that's hard wired!!!

Speeds back to normal this morning on wifi. I hope we get a bit of warning next time they manage to release an upgrade that's going to cause loss of service, loss of wifi and is only fixable by a hard reset and then suffering poor speeds until the following day.

Zhadnost · 20-09-2011, 12:18

Quote:

Originally Posted by AndyCalling

Isn't DFS only required by Germany in the EU?

Time to dump 5Ghz as a knackered option it seems. We appear to be operating on US/German restrictions here. I only wish my Broadcom card in my netbook could use 2.4Ghz channel 12 & 13 but that driver's also been crippled just in case someone tries to use it in the US. Time UK started to make our own kit.

With the generic driver for most broadcom wireless cards, you can set the country in the device manager (windows), then the channels open themselves up. IIRC if you tell it that you are Japanese, you will also get channel 14.

ShadowTD · 20-09-2011, 12:50

I had some fruity dropout issues with 2.4ghz when I first got the Superhub a few months ago. It was absolutely fine on 5ghz, apart from all the wireless device that couldn't see it!

Now with R30, I switched it back to 2.4 and it's been rock solid. No complaints whatsoever with a Macbook Pro, Macbook, Powerbook G4, HTC Mozart, Nokia N8 and a HP Touchpad all using it daily.

Strikes me the SH was in a very similar state of 'finishedness' to the TiVO when it was first released...

Perfect Choice · 20-09-2011, 13:35

Was upgraded to R30 yesterday, nice and stable so far, Internet seems a little faster so improved wireless performance I suspect?

bigsinky · 20-09-2011, 18:58

my SH has been rock solid on R29 and R30. good speed no dropouts and wireless work fine

Sirius · 20-09-2011, 19:13

Quote:

Originally Posted by bigsinky

my SH has been rock solid on R29 and R30. good speed no dropouts and wireless work fine

Yep mine is fine as well, I have no complaints

KenK · 20-09-2011, 21:32

Quote:

Originally Posted by Bulky

I'm on 30mb and Its been spot on , no drop outs , much better wireless signal , couldn't be happier

, using a dlink dir655 which always had better wireless coverage than the superhub.

So are you using the "super"hub in modem mode, or not? If you are, it doesn't have a wireless signal, and I don't understand how it could affect your dir655.