why people use ntl

[ian@huth]

I came to NTL because, theoretically, cable should have a big advantage over other methods of supply. Because I couldn't get NTL services when we moved to this address I went for Sky and BT. When NTL became available I took their phone, DTV base pack and dial up interenet which was a bargain at £9.99. Comparine the two television services I found that Sky was by far the best but I kept NTL DTV for a time to see if the service improved. It didn't and when Sky altered the charging for Sky+ I dropped NTL DTV and went for an all Sky TV service which is far superior to anything that NTL can offer.

I am still with NTL for telephone and Broadband, but only because of the discounts that I am getting from NTL retention department. When these discounts come to an end it will be time to look again at who I should be using and as things stand it will not be NTL.

It is time that NTL woke up and relised that their competitors are leaving them far behind. They had the dot com site which was giving them a hell of a lot of feedback regarding their services and comparisons with their competitors but they chose not to listen and thought that they would close the site rather than accept the truth about what customers thought and wanted. What a mistake!

Originally Posted by Sociable

That said, one thing that was very true of both .com and now here is that between us we have been able to find solutions for people that have actually retained customers for NTL

Long may that continue!!!

Absolutely spot on Sociable, customers want their services from ntl to work and when things go wrong its very frustrating for them, that they are on the verge of cancelling due to anger, sometimes anger gets the better of us and we say and do things we do not really mean to, its amazing to see a change in someone who was cursing ntl to begin with, submit a problem, then its resolved via our help, not just us but members too who have probably gone through the same experience and just want to share their advice and opinions that could help others - thats the spirit of a community, our community.

If customers did not have forums like this for them to vent their spleens, talk about it or seek help, then I think customers would just simply leave ntl just out of pure anger.

[Florence]

I changed to Cable and wireless when it became available due to the interferance that BT couldn't solve on my pnone line..

Cable&wireless changed to nynex then NTL. I did the change and would rather help NTL become the best company for the benefit of the customers.

[themelon]

ntl have a lot of happy customers all in all. I fail to see how they are being left behind in any way, Catching up maybe.

If $ky had inherited 2+ different satellite networks, running totally different software instead of monopolistically forcing anyone dareing to offer competition (BSB) out of business in the early days , I doubt their interactive would be what it is today..........and contary to misconcepted belief it is still a long way from perfect on many of the budget boxes 'given' away by $ky. I was a long standing Sky analogue customer after reluctantly switching from the early BSB......years of frankly rubbish customer service, and appaling treatment after moving house and a poor install' i switched to ntl. I havent looked back!! The Picture Quality on Sky was terrible compared to ntl and I thought before ntl that loosing your signal was just a fact of life in poor weather or on approach of the number 31 bus (complete with reflective adverts) just a few things to play havoc with my sky reception.

For me BT cant even offer a telephone line that doesnt crackle........which I think is appalling in this day and age, It cant be that hard to stop a crackle......hence the reason no BB ADSL for me, even if for some reason i wanted to have it.

Thank God for ntl!!

Originally Posted by xathras

What gets me why do people actually use ntl, if there is so much customer dissatisfaction then surely all customers will be switching to alternatives

Have I missed something?

Yes you have missed something - NTL have hundreds of thousands of customers and most are quite happy with their service.

[Mr.Moony]

Originally Posted by ianathuth

It is time that NTL woke up and relised that their competitors are leaving them far behind.

Here is me thinking ntl had the most UK BB punters. Those clowns in the figures department lied to me again.

and called me fat.

[Sociable]

Originally Posted by Mr.Moony

Here is me thinking ntl had the most UK BB punters. Those clowns in the figures department lied to me again.

and called me fat.

Actually it depends on what counts as "Broadband" so the official figures often vary according to who is quoting them.

[Russ]

Originally Posted by pem

Yes you have missed something - NTL have hundreds of thousands of customers and most are quite happy with their service.

Plus you have the 'put up and shut up' types - the ones who get bad service but think it'll be too much hassle to go elsewhere.

[{FU}Fubar]

Originally Posted by themelon

If $ky had inherited 2+ different satellite networks, running totally different software instead of monopolistically forcing anyone dareing to offer competition (BSB) out of business in the early days , I doubt their interactive would be what it is today..........

just point out a small mistake for you , SKY bought out BSB so they did merge and have two sperate networks , the differance is that sky got there ***** together ntl havent and i doubt they would

[Marge]

I have ntl cos I get the associate package

seriously tho no problems with the service and even if I left I would still keep packages even tho it would mean paying full price

[luftys]

Originally Posted by Dr. Plummer

If customers did not have forums like this for them to vent their spleens, talk about it or seek help, then I think customers would just simply leave ntl just out of pure anger.

Right on Dr P ntl are average but the help you can get on this site is great,and they are a lot of people that care we all want a better service,but you wont find a better site

(cant believe I am being nice about ntl )

[Mr.Moony]

Originally Posted by Sociable

Actually it depends on what counts as "Broadband" so the official figures often vary according to who is quoting them.

And 46% of the population was not normal according the latest readings. Official figures often vary according to what is considered normal...

Originally Posted by luftys

(cant believe I am being nice about ntl )

Take a couple of asprin and then lie down in a darkened corner for a bit.

[MovedGoalPosts]

As probably one of ntl's more vociferous critics after the cap issues, I too often wonder why I am still using them. In simple terms it's down to money. It will cost me a packet to move from ntl as I don't have a BT phone line wired to my house (without which I can't get BB services) and to get sky means I would loose the "free" telephone line rental currently bundled, in addition to the cost of ripping out the ntl cables and routing the new sky ones under the floorboards.

At present I prefer to be able to criticise ntl, when that is justified, from the standpoint of a customer. And perhaps I am lucky, the majority of the time ntl's services appear to do what I expect, even email (with only the occasional loss of server connection). However the time is fast approaching, especially with innovations such as Sky+, when I will vote with my feet, if ntl cannot keep up.

Cable should have been able to beat the pant's off the individual offerings of telecom, satellite and all, but not the way ntl do it. Where's decent interactivity on Digital TV, blisteringly fast [uncapped] broadband, equivalent of Sky+ recording etc? And that's in an area that appears to have good ntl services - what about those in areas without Broadband?

[Chrysalis]

many reasons ppl stay with ntl

1 - lack of competition, broadband ADSL not available everywhere
2 - family house might already have tv service and be happy with it so would be hard for net user to prise bill payer to BT
3 - landlord restrictions, might not be allowed sky dish on house or new fittings of phonelines (my scenario)
4 - cost, in some cases especially when cable is already in place it is cheaper to use ntl
5 - conveniance, people simply just cant be bothered to change providers and prefer to live with what they got