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I am afraid you willhave to call cust serv .As i said before there is no charge for the remote if it is faulty .Customer serv and faults are the only people to send them out Unless you see a tech in the street he might give you one depending on his stock
Cheers - there seem to be ntl vans on our street on a regular basis. Maybe I'll have a word
Just bought my replacement on eBay for £3.20, saving having to send back the old one, and hanging on the phone with customer service.
A while ago, a friend of mine asked me if I could fix his TV remote for him... I asked him what was wrong with it, and he replied "I hit it with a baseball bat" The thing was in two pieces lol.
I know that sometimes it's not actually the remote that stops working but the IR (IRDA) receiver on the box. You can check to see if the original is working by placing it in front of a digital camera (even the one on your mobile phone) and pressing the buttons... if you do not see any white lights through the screen of your camera it means that the remote is broken (to make sure please replace batteries) however if it does give you the white lights it means that the IR receiver of the box is broken, I guess they will replace the box free of charge... I have to mention that I have not got much info about exchanging these things as I live in Holland, however I believe that for each and every single device there is a two year garantee period....you might want to remind the manufacturer
good luck!
Ps if it turns out to be the remote and they will not send you a new unit unless you pay 15. you might want to start looking at a universal remote..
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Unless you see a tech in the street he might give you one depending on his stock
The thing was in two pieces lol.
