Hemel Loss of Service - Page 2

Stuart · 13-12-2005, 12:12

The service status page has changed. NTL are currently awaiting permission to enter the building and assess the damage.

friendfire · 13-12-2005, 13:06

phew, thank god for that!

---------- Post added at 14:06 ---------- Previous post was at 13:42 ----------

Quote:

Originally Posted by Stuart C

The service status page has changed. NTL are currently awaiting permission to enter the building and assess the damage.

Thanks for the update, much appreciated.

alex_walke · 13-12-2005, 14:27

well i live in Hemel Hempstead and have not experienced ANY problems whatsoever, i live in HP2 and the North end of Grovehill, everything is fine.

**Chris** · 13-12-2005, 15:35

Quote:

Originally Posted by alex_walke

well i live in Hemel Hempstead and have not experienced ANY problems whatsoever, i live in HP2 and the North end of Grovehill, everything is fine.

Heh, hello former neighbour

I lived in Grovehill West until a year ago. To be honest I'm now *extreeeeeeeemely* glad I left.

poolking · 13-12-2005, 16:59

Most of the fires are now out, just small container fires are now being tackled and residents and business owners are now being escorted back to their properties according to the BBC News website.

Terminal · 13-12-2005, 17:43

I'm in HP3 and I've almost got full service back. No intermittent signal now, (as of 5:20pm today) but it's now stuck on News24, which was the last channel set!

Hey ho, could be worse.
Anyone know if I should fiddle with it, or leave it to sort itself out?

Cheers
Terminal

poolking · 13-12-2005, 17:45

I wouldn't fiddle as the engineers won't know the full extent of the damage to the infrastructure.

Terminal · 13-12-2005, 17:50

Quote:

Originally Posted by poolking

I wouldn't fiddle as the engineers won't know the full extent of the damage to the infrastructure.

No worries. Guess I can wait a few more days. At least I have something watchable now instead of the 3 minute intermittent signal which I'd had for the last few days. Still, it's a sign that things are improving.

EDIT: Oddly, I've found I can access channels through the "guide" button, just not with the "forward/back" buttons or keypad.

Cheers
Terminal

Rik · 13-12-2005, 19:40

Quote:

Originally Posted by alex_walke

well i live in Hemel Hempstead and have not experienced ANY problems whatsoever, i live in HP2 and the North end of Grovehill, everything is fine.

Hey Alex!
Thats not fair!!

Mine was off for two days and most of Hemel, you must have been extremely lucky!

All working now tho

Well Done NTL.

PS Alex what connection speed were u on? as my brother lives in Fletcher Way and he noticed no problems either!
He is on 1meg service, wondering if lower speed customers use a different segment of network possibly?

Im a 10Meg whore!! (and I love it)

---------- Post added at 20:40 ---------- Previous post was at 20:36 ----------

Quote:

Originally Posted by Terminal

No worries. Guess I can wait a few more days. At least I have something watchable now instead of the 3 minute intermittent signal which I'd had for the last few days. Still, it's a sign that things are improving.

EDIT: Oddly, I've found I can access channels through the "guide" button, just not with the "forward/back" buttons or keypad.

Cheers
Terminal

You have turned power off for 30secs and retried havent you?
Mine was knackered till i rebooted modem and stb

friendfire · 13-12-2005, 20:28

Well done NTL full service resumes, great news!

poolking · 13-12-2005, 21:09

According to Digital Spy, the headend is severly damaged and they haven't been allowed access to the building. Maybe something has been re-routed?

Here's the article:

http://www.digitalspy.co.uk/article/ds27289.html

SMHarman · 13-12-2005, 23:13

BT had the major fire / meltdown in their exchange in Birmingham? That was all up and running in days.

StuS · 14-12-2005, 09:08

My TV and BB were working again when I tried them about 8pm last night. The TV froze occasionally but I'm hoping this will go away when they've fully repaired the site

fudge · 14-12-2005, 09:34

Im in hp3 , my tv and BB has just returned after being out since sunday , my phone line was ok though

quadplay · 14-12-2005, 11:38

A team of engineers and assessors under police escort were allowed onto the ntl site yesterday evening to review the damage. Initial evaluation indicates the building is structurally intact but has sustained extensive damage to the occupational areas and infrastructure such as doors, windows, ceilings etc. The technical areas have sustained limited damage and engineers have effected repairs to start the air-conditioning, as a consequence Network operations are still operational.

Please note, however, that some outages may still be ongoing whilst ntl engineers work towards a resolution. They are doing everything possible to restore service quickly.

Occupationally it is estimated that the building will be uninhabitable for some time to come due to the damage. A recovery plan is being put together to remove critical items from the site.