Cable Forum - Hemel Loss of Service

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Hemel Loss of Service (https://www.cableforum.uk/board/showthread.php?t=39645)

Nemesis

12-12-2005 09:27

Hemel Loss of Service

As per this post, Hemel customers may be experiencing some loss of service.

Stuart

12-12-2005 09:27

Re: Hemel Loss of Service

There's also a rather terse warning on the NTL Service status page.

JohnHorb

12-12-2005 09:35

Re: Hemel Loss of Service

...but according to the NTL status page, the problem was resolved within 5 minutes!

friendfire

12-12-2005 10:04

Re: Hemel Loss of Service

Would this affect Tring area? we have lost both TV and internet since yesterday around 1-2pm.

Cheers
Mick

SMHarman

12-12-2005 10:57

Re: Hemel Loss of Service

Did people lose Sky coverage of could the signal get through that cloud?

JohnHorb

12-12-2005 11:01

Re: Hemel Loss of Service

Quote:

Originally Posted by JohnHorb

...but according to the NTL status page, the problem was resolved within 5 minutes!

They've fixed it now (the status page, that is). Now shown as 'on-going'.

friendfire

12-12-2005 11:13

Re: Hemel Loss of Service

Could you put a link up for status page please, can not find it.

Many Thanks
Mick

Derek

12-12-2005 11:15

Re: Hemel Loss of Service

http://www.ntl-isp.ntl.com/ServiceStatus/

You can also find it in the bar at the bottom of the page

friendfire

12-12-2005 11:19

Re: Hemel Loss of Service

Cheers for that, my postcode is shown in there as one of the areas affected so that also answers that for me. Could be a long wait!!

MovedGoalPosts

12-12-2005 11:29

Re: Hemel Loss of Service

Quote:

Originally Posted by friendfire

Could you put a link up for status page please, can not find it.

Many Thanks
Mick

Look at the very bottom of this forum ;)

Stuart

12-12-2005 11:44

Re: Hemel Loss of Service

Quote:

Originally Posted by friendfire

Would this affect Tring area? we have lost both TV and internet since yesterday around 1-2pm.

Cheers
Mick

If you look at the status page, it lists the affected postcodes.

Quote:

Originally Posted by NTL

ntlhome broadband customers in the HP1, HP2, HP3, HP23, WD4 postcodes areas will be experiencing an intermittent or complete loss of connection.

This is related to the Oil Depot fire.

Additionally customers in The surrounding areas of Luton and Hemel Hempstead may also be experiencing connectivity problems due to the fire.

If you have lost service within the past 24 hours we will be unable to assist you.

We apologise for any inconvenience that this may cause.

Spike_UK

13-12-2005 09:26

Re: Hemel Loss of Service

I'm in HP2 and although my 10mb is still working, it's very unreliable. Webpages fail to load or load very slowly and download speeds pulsate between full on and zero.

StuS	13-12-2005 09:38

Re: Hemel Loss of Service

I have a complete loss of service (WD4) :cry:

friendfire

13-12-2005 10:20

Re: Hemel Loss of Service

Complete loss here too, rumours at work here are suggesting that cables have been melted etc.!! could be down for months!!! hope we get some info. once its safe for them to monitor the damage.

Paul	13-12-2005 11:21

Re: Hemel Loss of Service

Even if cables have melted you will not be looking at months - it doesn't take that long to drag new ones in. :)

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