120M Speed issue in Swansea - Page 2

morrk · 03-09-2015, 21:13

My service has been solid all night. Fingers crossed that's the end of that!

---------- Post added at 22:13 ---------- Previous post was at 22:05 ----------

Quote:

Originally Posted by bayonet

Latest test done now

The speed to your device is 77.6 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

Strange it seems to have corrected itself.......................

The speed to your device is 82.3 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help. Test done at 9:55pm

Strange since this thread was raised all of a sudden the speeds have improved.......mmmmmmmmmmmmmm

lets hope it stays like this. I'm going to let the network tech visit tomorrow still and will update here if I find out whats been going on mate.

Are you in SA6 by the way?

bayonet · 03-09-2015, 21:22

Yes morrk no problems normally but I've been having a few issues with my TIVO as well

Has frozen and rebooted for no reason and as mentioned could be the two are related

Kushan · 04-09-2015, 07:15

Virgin don't monitor this forum, they have their own for that. It's entirely possible there is/was an issue in your area and was only picked up when enough people called in about it.

Ignitionnet · 04-09-2015, 09:00

While I'm sure that Cable Forum would be happy to take credit for bringing attention to things, they do not supply your details to VM so VM would've had no way of knowing who you are and where you are to focus efforts on a fault, and there are dozens of potential places for issues in Swansea.

Still it makes a nice thought

morrk · 04-09-2015, 16:45

Engineer just left, didn't bother with the modem swap out.

Not sure what the exact problem is but could be related to hub work to do with the upcoming speed upgrades. Despite the lack of replies in this thread, there are apparently very similar speed issues happening all over the Swansea area.

Hopefully service should be back to normal by the end of September.

bayonet · 04-09-2015, 18:11

Here we go again

The speed to your device is 15.0 Mbps Unfortunately our test is not returning enough data to pinpoint any problem. Done at 7:10pm

Cabled PC is just a bit below 11 meg thought it was too good to be true last night

morrk · 04-09-2015, 19:02

Quote:

Originally Posted by bayonet

Here we go again

The speed to your device is 15.0 Mbps Unfortunately our test is not returning enough data to pinpoint any problem. Done at 7:10pm

Cabled PC is just a bit below 11 meg thought it was too good to be true last night

Same here mate.

Getting 7Mb at the moment.

---------- Post added at 20:02 ---------- Previous post was at 19:26 ----------

On the phone with 151 now.
My fault has been closed and everything is showing normal at the moment.
Upstream utilisation for me peaks out at 100% at random points during the day but no like they can see that affecting this for extended periods every evening.
I just want this resolved now, spoken to retentions who advised it has to be 30 days interrupted service before a free cancellation of contract can be arranged. Roll on 30 days at this rate

bayonet · 04-09-2015, 19:46

Strange it wasn't a problem last night

morrk · 04-09-2015, 20:17

I've been on the phone with one of the level 2's in Swansea. He advised to make a post on the official forums, you recon you could post there too mate? The more of us with an issue will be more likely to make them sit up and listen. They raised my fault to networks as a single person fault and that was closed as no info included!

The URL to the thread is :

http://community.virginmedia.com/t5/...6/td-p/2904491

Had it confirmed tonight that the utilisation for me this evening is currently at 27% and has peaked at 57%, they wouldn't raise a fault on utilisation unless it goes above 80%.

He did mention that the network has been showing un-correctable errors tonight, and the night before last, but none last night! Thought we might have cracked it, but these issues come and go, usually lasting 20-30 mins and certainly not the ~5 hours we seem to be affected for at the moment. While I was on the phone things looked perfect and speed should have been fine but only got just over 5Mb.

bayonet · 05-09-2015, 06:11

Done morrk have just posted to the forum. Let's see what it's like over the weekend

morrk · 05-09-2015, 10:39

Thanks Bayonet, most appreciated.

Looking at our locations, and the other guy from vicarage road this appears to be covering a large spread of SA6. Strangely the other guys next door neighbour was fine, I'm not aware of any of my neigbours having virgin or I'd ask them.

Hopefully somebody on the official forum can get our posting IP's and put a correlation together as to what is happening with us specifically.

bayonet · 05-09-2015, 11:19

Any reply on the forum to our posts?

morrk · 05-09-2015, 15:12

Quote:

Originally Posted by bayonet

Any reply on the forum to our posts?

Nothing yet, not from a VM employee anyway.

Martin_D · 05-09-2015, 16:23

Quote:

Originally Posted by morrk

Nothing yet, not from a VM employee anyway.

It may take 2-4 working days for a reply

alanbjames · 05-09-2015, 16:27

Before i was moved to a different CMTS in Swansea a few weeks ago i was getting random uncorrectable errors and they amitted it was to do with my SNR dropping randomly but they couldnt pin point where and why.

Thankfully touch wood all is good now.

BTW im in SA1 area in Central Swansea.