120M Speed issue in Swansea

morrk · 02-09-2015, 22:31

Would anybody in the know have heard of anything going on in Swansea over the last fortnight or so?

My service is perfect between the hours of midnight and 7ish pm but for that 5 hours, every evening, between 7 and 12 my download speed drops to virtually dead on 5Mb when I pay for 152Mb. Upload and ping seem to be completely unaffected by what ever is going on.

I've been on the phone with TS and CS every day since the problem occurred and know as much as I did then. I no longer have any faith in 150 or 151, have been promised a multitude of callbacks to have received a grand total of 0 including a promised callback from an off-shore manager this evening. It took 8 days of calling in before a fault was even raised for me.

I'd really appreciate somebody telling me what's occurring with my line/account before I throw this service out of the window.

Thanks guys for any help with this

MUD_Wizard · 03-09-2015, 02:47

People trying out their trial 300Mb/s speeds?

Don't shoot the messenger.

See: http://www.cableforum.co.uk/board/10...b-page-13.html

bayonet · 03-09-2015, 06:51

I'm getting the same issue as you morrk soon as it hits about 8ish speed drops like a stone 7 or 8 meg at the most. Had a new 2AC router sent out but this has made no difference at all. I'm on 100meg this time of day on my LINUX hard wired PC I get 105meg wireless approx 80 to 90meg. Over the day the speed drops until the witching hour of 7pm
Just did a TALK TALK speedtest wirelessly on my laptop

The speed to your device is 86.8 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

Ignitionnet · 03-09-2015, 10:03

Swansea isn't part of the trials sadly. If the network is busy it's business as usual traffic.

morrk · 03-09-2015, 10:21

I received a callback from a manager this morning and having a new SH2 installed tomorrow night.

Don't see this resolving the issue to be honest but at this point I'm willing to try anything.

Networks have been involved and are unable to find an issue.

What I find quite intersting, and have mentioned this to VM. HTTP is getting battered, SSL usenet while not brilliant is a lot better. ( around 50Mb tops). For the first week I was reporting it the only answer I got was that a firmware upgrade had been pushed out in this area which was causing problems. Apparently only affecting SA6 too. I'm not sure if any of that is true now, as nobody there seems to know of any issue in SA6 and the fact it's been borked for a fortnight suggests an excuse.

About 6 years ago, I made a thread on here when shaping first reared it's head, on the back of that thread the media got involved. Something iffy is going on here my spider senses tell me. I'm sure it will come out in the wash.

---------- Post added at 11:21 ---------- Previous post was at 11:13 ----------

Quote:

Originally Posted by Ignitionnet

Swansea isn't part of the trials sadly. If the network is busy it's business as usual traffic.

I don't believe traffic is causing this, my HTTP traffic is slow all eveing, there is no fluctuation and then at 12 somebody flicks a magic switch and I'm getting 160Mb. There is no gradient of speed that you'd expect with the network getting gradually busier and then quiter. It goes from black to white, or **** to impeccable!

pip08456 · 03-09-2015, 10:41

Quote:

Originally Posted by morrk

I don't believe traffic is causing this, my HTTP traffic is slow all eveing, there is no fluctuation and then at 12 somebody flicks a magic switch and I'm getting 160Mb. There is no gradient of speed that you'd expect with the network getting gradually busier and then quiter. It goes from black to white, or **** to impeccable!

It is traffic, i.e. too much traffic causing congestion on your local node IMHO.

morrk · 03-09-2015, 11:59

Quote:

Originally Posted by pip08456

It is traffic, i.e. too much traffic causing congestion on your local node IMHO.

In that case, why are some protocols being affected worse than others?

And surely if it was a congestion issue somebody might have thought to mention that during the many calls I've made to 151 over the last fortnight?

The best anyone can suggest at the moment is a modem swap out. Networks have come back today and said they see no issue.

Everybody in my area must have timers to shut down all connections at midnight on the dot so I can resume proper service.

---------- Post added at 12:59 ---------- Previous post was at 12:31 ----------

Would others care to post what they have for min traffic rate please in the modem oeprational config.

Mine is 8448000 bps or 8Mb

I've googled the term and can see some people are stating the min and max values are the same for them (168960000 bps min and max)

I've never noticed the value before, I'm wondering if it might have changed recently.

qasdfdsaq · 03-09-2015, 12:21

Quote:

Originally Posted by morrk

In that case, why are some protocols being affected worse than others?

Because some protocols are more sensitive than others? If all protocols worked the identically then there wouldn't be any point to having different protocols.

MUD_Wizard · 03-09-2015, 13:14

Quote:

Originally Posted by morrk

[/COLOR]Would others care to post what they have for min traffic rate please in the modem oeprational config.

Mine is 8448000 bps or 8Mb

I've googled the term and can see some people are stating the min and max values are the same for them (168960000 bps min and max)

I've never noticed the value before, I'm wondering if it might have changed recently.

My min traffic rate is zero for both download and upload. Works fine for me.

morrk · 03-09-2015, 14:16

Quote:

Originally Posted by qasdfdsaq

Because some protocols are more sensitive than others? If all protocols worked the identically then there wouldn't be any point to having different protocols.

Well I've spoken to 151 again who have again confirmed with networks they see no issue and won't raise a fault as something isn't over 3%. I'm not sure what the 3% relates to but it is a network tech coming to my house tomorrow, they can often be a little straighter with answers in my experience so we shall see what he says.

Times like this make me wish I still worked there.

---------- Post added at 15:16 ---------- Previous post was at 15:15 ----------

Quote:

Originally Posted by MUD_Wizard

My min traffic rate is zero for both download and upload. Works fine for me.

Thank you for that. Guess I'll tick that one off the list.

Eeeps · 03-09-2015, 14:58

Quote:

Originally Posted by morrk

Thank you for that. Guess I'll tick that one off the list.

I'm interested to know what the Min Traffic Rate on the downstream does too.
(I wonder if it relates to the Minimum Reserved Traffic Rate?)

I'm on 100Mb/s and have 112640000 as the Max Traffic Rate and 5632000 as the Min Traffic Rate. The ratio of the two is 0.05. What's your ratio morrk?

Also what speed test are you using to measure?

alanbjames · 03-09-2015, 15:19

I live in Swansea center and have no issues.

bayonet · 03-09-2015, 16:19

Latest wireless speed test

The speed to your device is 78.4 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

Not bad for this time of night but as morrk said earlier about 7ish it starts to go pear shaped

morrk · 03-09-2015, 18:43

Quote:

Originally Posted by bayonet

Latest wireless speed test

The speed to your device is 78.4 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

Not bad for this time of night but as morrk said earlier about 7ish it starts to go pear shaped

Funnily enough I came here to post the same thing. I've been testing this every evening for the last 12 days and this is the first night, at this time I'm getting good speed (93Mb).

Just got back from my parents in SA5 and their TV/BB was off most of the afternoon and came back on at 5.

Coincidence or possibly related? Don't really care as long I get to watch the footy tonight.

---------- Post added at 19:43 ---------- Previous post was at 19:38 ----------

Quote:

Originally Posted by Eeeps

I'm interested to know what the Min Traffic Rate on the downstream does too.
(I wonder if it relates to the Minimum Reserved Traffic Rate?)

I'm on 100Mb/s and have 112640000 as the Max Traffic Rate and 5632000 as the Min Traffic Rate. The ratio of the two is 0.05. What's your ratio morrk?

Also what speed test are you using to measure?

Mine is about 0.05 too funnily enough.

Weird how different people have different values. Some min and max are the same and some min are 0.

I first noticed my issue downloading some apps for an android TV box, have done numerous tests since but usually use speedtest.net website.

bayonet · 03-09-2015, 19:04

Latest test done now

The speed to your device is 77.6 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

Strange it seems to have corrected itself.......................

The speed to your device is 82.3 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help. Test done at 9:55pm

Strange since this thread was raised all of a sudden the speeds have improved.......mmmmmmmmmmmmmm