TiVo Please help me, I think Ive been conned. - Page 2

PEARLY · 17-03-2015, 22:29

Quote:

Originally Posted by Arthurgray50@blu

Hi Pearl, Members are all helpful, sometimes funny with there answers. but good people.
What to do is simple. Call Customer Services in the morning, as you should get the UK CS. They talk more sense.

Tell them what the sales rep told you. And they should help you. I have been lied to so much over the years that l could write a book.

If you do that, you might also get a discount. If you don't. Do what others have suggested got Freeview. Or change from VM to Freesat from Sky.

If you call Sky, they normally sell it to you. I think its about £100.00

I have Freesat from Sky, but only because l had Sky originally.

Any other help, just let us know.

Arthur

Thanks Arthur, My daughter is coming round tomorrow as Ive asked to do my shopping as Im not long out of hospital with a new hip, so she will call them for me.

Hom3r · 17-03-2015, 22:38

Quote:

Originally Posted by PEARLY

Thanks Arthur, My daughter is coming round tomorrow as Ive asked to do my shopping as Im not long out of hospital with a new hip, so she will call them for me.

She will need to be with you a VM may not deal with her (data protection rules).

I get agro and have to get them to speak to my dad first before they will talk to me.

Arthurgray50@blu · 17-03-2015, 23:05

Hi Pearl. Further to Hom3R, All that happens, is YOU speak to VM and say to the advisor Would you mind if my daughter can deal with it (data protection rules) then bingo she then takes over. That simple.

I deal with all the legal stuff for my mother in law and anyone else. As long as you give permission, that's it - you have abided with the legal stuff

MalteseFalcon · 17-03-2015, 23:08

Although actually to be absolutely sure of getting a UK CS rep, call 150, then from main menu, option 5 then 3. That will be who you ultimately will end up speaking to if you decide to cancel, so go straight to them and they will be in a position to offer a better deal than a normal CS rep can.

PEARLY · 17-03-2015, 23:15

Thanks
Pearl

theone2k10 · 17-03-2015, 23:24

Quote:

Originally Posted by Stuart

That's not a nice way to reply to a fellow poster.

I would say you have been lied to. As such, I think you would have every right to cancel your contract without penalty as you have been mis sold the service.

I would suggest you check with your local Citizen's Advice Bureau, as I am not a solicitor, and they may even be able to help you deal with Virgin.

Regarding your TV, everything you mention is available on Freeview, and it may be easier to buy a Freeview box, with a large button remote. Regarding your internet connection, any supplier should be able to provide a connection adequate for Skype.

While I've been a happy Virgin customer for years (since the Cable and Wireless days), I would not stay with a company if they had so blatantly lied to me. Unless you actually want the Tivo service, in which case Virgin is your only option in this country.

BIB spot on Stuart i texted my cousin who is a solicitor and she has confirmed the op can indeed cancel without penalty as they was mis-sold a product. Also they can demand a refund of any monies paid too.

Mad Max · 17-03-2015, 23:43

I'll tell you what i'll bet there aint many 86 year olds on forums....

PEARLY · 17-03-2015, 23:45

Quote:

Originally Posted by Mad Max

I'll tell you what i'll bet there aint many 86 year olds on forums....

Im 86, So?

Mad Max · 17-03-2015, 23:47

Quote:

Originally Posted by PEARLY

Im 86, So?

If you read what I said I think you'll find it's quite clear, ta.

harry_hitch · 18-03-2015, 01:10

Quote:

Originally Posted by Mad Max

I'll tell you what i'll bet there aint many 86 year olds on forums....

Why be shocked Mad Max? If you make it to 86, would you expect people to be shocked an 86 yo has asked to join a forum and raise a valid point?

Would the 86 year old Mad Max be happy to be ridiculed by some people for asking a valid question?

Good luck with it all Pearly.

MutleyF · 18-03-2015, 08:12

Quote:

Originally Posted by harry_hitch

Why be shocked Mad Max? If you make it to 86, would you expect people to be shocked an 86 yo has asked to join a forum and raise a valid point?
.

If you read through the thread he is saying that Pearl AKA Dot Cotton (a beloved (!) ex-member)....

PEARLY · 18-03-2015, 17:58

Just thought I'd give you all an update.

My daughter phoned Virgin this morning and they were very helpful, she confirmed that there is no big button remote but she arranged for a engineer to drop round a high contrast remote today to see if that works, she told me to give it a few days and if I am still not satisfied I could cancel without any charge.

Regards
Pearl

jb66 · 18-03-2015, 18:18

Techncians don't carry high contrast remotes they can only be posted. I tried to get some and was told I couldn't

PEARLY · 18-03-2015, 18:30

Quote:

Originally Posted by jb66

Techncians don't carry high contrast remotes they can only be posted. I tried to get some and was told I couldn't

Another -mod edit- lie from Virgin then.

Regards
Pearl

PEARLY · 19-03-2015, 20:12

Well I have waited in all day for this engineer to turn up and did he? did he -mod edit-, im so angry at the minute. My daughter is coming round tomorrow to call these idiots to cancel I shall be keeping the Broadband and nothing more, wouldn't recommend virgin to my worst enemy.

Regards
Pearl