Please help me, I think Ive been conned.
 

Good evening I'm new

Im 86 years of age and have very bad eyesight and hearing. I signed up to virginmedia as I wanted ITVBE as I love TOWIE and wanted the chance to record it or watch it on catch up and I also love Benefits Britain, Life on the dole. I also wanted internet so i can chat with my family on SKYPE. The sales man told me he could send me an extra large button Tivo remote control but the engineer said there is no such thing. is this true? If it is the Tivo box is going into the fire.

Thank you
PEARL

Re: Please help me, I think Ive been conned.
 

The programs you've mentioned are all available on freeview?

To be honest i've never heard of a big button remote but there are people here who work for Virginmedia so they may be able to advise better.

Re: Please help me, I think Ive been conned.
 

ITVBE is not on Freeview

Pearl

Re: Please help me, I think Ive been conned.
 

I don't know what transmitter you're on but it's definitely transmitting from the Rowridge transmitter. I have it on channel 26, have you retuned lately?

http://en.wikipedia.org/wiki/List_of...nnels_%28UK%29

Re: Please help me, I think Ive been conned.
 

Yes it is.
Also Horror launched on Freeview Friday, you might need to retune as john said.

Re: Please help me, I think Ive been conned.
 

:erm::erm:

Re: Please help me, I think Ive been conned.
 

You cant get a big buton remote but you can get a high contrast remote for poor eyesight.

http://accessibility.virginmedia.com...ml#tivo-remote

Re: Please help me, I think Ive been conned.
 

Sounds like Dot Cotton.....:D::Yikes:

Re: Please help me, I think Ive been conned.
 

Up late Pearl. Good for you.

Re: Please help me, I think Ive been conned.
 

Should all pensioners be in bed by 7? I came in here for advice, not to be spoken to like a child.

Re: Please help me, I think Ive been conned.
 

I asked the team on Twitter and they said they have never done a big button remote for the TiVo, so yes it seems you were lied to.

Re: Please help me, I think Ive been conned.
 

The RNIB advertise a large button remote and I see also that Amazon advertise a few. You could try either of these places.

Re: Please help me, I think Ive been conned.
 

That's not a nice way to reply to a fellow poster.

I would say you have been lied to. As such, I think you would have every right to cancel your contract without penalty as you have been mis sold the service.

I would suggest you check with your local Citizen's Advice Bureau, as I am not a solicitor, and they may even be able to help you deal with Virgin.

Regarding your TV, everything you mention is available on Freeview, and it may be easier to buy a Freeview box, with a large button remote. Regarding your internet connection, any supplier should be able to provide a connection adequate for Skype.

While I've been a happy Virgin customer for years (since the Cable and Wireless days), I would not stay with a company if they had so blatantly lied to me. Unless you actually want the Tivo service, in which case Virgin is your only option in this country.

Re: Please help me, I think Ive been conned.
 

You have 28days to change your mind and cancel, so no need to seek advice, just cancel

Re: Please help me, I think Ive been conned.
 

Hi Pearl, Members are all helpful, sometimes funny with there answers. but good people.
What to do is simple. Call Customer Services in the morning, as you should get the UK CS. They talk more sense.

Tell them what the sales rep told you. And they should help you. I have been lied to so much over the years that l could write a book.

If you do that, you might also get a discount. If you don't. Do what others have suggested got Freeview. Or change from VM to Freesat from Sky.

If you call Sky, they normally sell it to you. I think its about £100.00

I have Freesat from Sky, but only because l had Sky originally.

Any other help, just let us know.

Arthur