Sky admits to oversubscription

[Mick Fisher]

Originally Posted by Qtx

The irony is that Sky's issue in 1 of the 2 areas (50%) mentioned is probably due to VM's own utilisation problems in the area which are still ongoing 6 months later. All the customers virgin lost in that area caused an unexpected surge for the other isp's they went to.

Is that a possibility or a fact?

[craigj2k12]

Originally Posted by BenMcr

All posts on this forum are my own and do not reflect the opinions of Virgin Media

Yeah We believe you

Originally Posted by BenMcr

Just to prove that these can happen to all ISPs

As someone mentioned above, this happens to all ISP's, and its down to how they choose to deal with it, Looking on the VM forum, most utilisation faults take at least 1 year to be fixed, often being delayed 6 months at a time until cleared after 2+ years. The only utilisation fault I have seen on the Sky forum happened over christmas, the fault was raised to networks early January, on the Friday, with a fix date of Monday, it got delayed to the Tuesday, and was closed then, ISP and customer both happy with the result

Originally Posted by Mick Fisher

Is that a possibility or a fact?

Or is it due to giving it away free for 6 months and upselling to existing customers?

[craigj2k12]

I doubt a few meg here and there from ADSL customers will tip the balance, more likely they didnt anticipate the high FTTC takeup

Originally Posted by Mick Fisher

Hmmm.., Just had a thought.

The vast majority of Sky's BB services are totally unmanaged while all of VM's BB services are extremely managed with not one but two systems. One wonders if Sky employed the same extreme network management techniques as VM would Sky still be suffering over capacity problems? No way to know for sure but their is a good possibility they would not.

As the BB services offered by these two providers are so different a direct comparison is not possible. The only valid comparison is how responsive the relevent company is to:

Admitting they have an issue and what it is.

Fixing the issue in an acceptable timeframe.

From what I see and hear Sky appear to be winning hands down.

Well i have just moved to Sky BB from BT and previously Virgin and by far the best provider has been Sky .BT managed their network as to be practically unusable and the BT hub is just plain crap ,with Virgin i was on 50mg and got 30mg with Sky i get what i pay for which is up to 10mg at all times ,Sky do not manage the network at all and my speed is rock solid and the Sky hub is far superior than other hubs

[Qtx]

Originally Posted by Mick Fisher

Is that a possibility or a fact?

An educated guess based on following the saga alongside my own Virgin oversubscription issues. Also have friends in that are who left \virgin for over providers recently. Some of them could only get adsl as there was no other fibre option but they switched anyway as it was better than what they had.

VM's special forum updates over the problem after the press got involved: http://community.virginmedia.com/t5/...3/td-p/1611132

Bristol customers posts 1200 replies: http://community.virginmedia.com/t5/...ce/m-p/1493882

Bristol post article about it with many comments: http://www.thisisbristol.co.uk/Virgi...ail/story.html

Guessing Brighton is fixed after a year of issues but South London is still on track for taking a year to resolve but hopefully they will sort out the Worthing area's quicker...

---------- Post added at 17:19 ---------- Previous post was at 17:18 ----------

Originally Posted by Top banana

Or is it due to giving it away free for 6 months and upselling to existing customers?

See above

[qasdfdsaq]

Originally Posted by Stuart

I think it's fair to say that customers of ANY company will sometimes have problems. The real test of that company is how they deal with with those customers, and how quickly those problems are resolved.

I suspect all ISPs have capacity problems from time to time, but we hear more about Virgin because a) they serve more customers and b) we are primarily a forum for Virgin Media customers.

Indeed. This is why I still have far more faith in BT than I do in VM - in multiple occasions where I've seen people's speeds drop to 10% of normal, they have always fixed it within a week and without needing to report it.

That said Sky boast about being the first ISP with a 100Gbit backbone, so it really goes to show just how much data people are pushing these days...

[Mick Fisher]

Originally Posted by Qtx

An educated guess based on following the saga alongside my own Virgin oversubscription issues. Also have friends in that are who left \virgin for over providers recently. Some of them could only get adsl as there was no other fibre option but they switched anyway as it was better than what they had.

VM's special forum updates over the problem after the press got involved: http://community.virginmedia.com/t5/...3/td-p/1611132

Bristol customers posts 1200 replies: http://community.virginmedia.com/t5/...ce/m-p/1493882

Bristol post article about it with many comments: http://www.thisisbristol.co.uk/Virgi...ail/story.html

Guessing Brighton is fixed after a year of issues but South London is still on track for taking a year to resolve but hopefully they will sort out the Worthing area's quicker...

VM's problems in Bristol seem horrendous I can't say I am surprised, just sorry for those affected and glad I am not one of them.
---------- Post added at 17:19 ---------- Previous post was at 17:18 ----------

Originally Posted by Qtx

See above

I am surprised you still read posts from this troll whose only purpose on this forum is to big up VM by attempting to discredit anyone daring to criticise VM and to disrupt threads by turning posters against each other by making off topic posts to create a sky vs VM argument.

Mod comment - let's keep to the topic, and less of the name calling, please.

[Qtx]

Originally Posted by Mick Fisher

I am surprised you still read posts from this troll whose only purpose on this forum is to big up VM by attempting to discredit anyone daring to criticise VM and to disrupt threads by turning posters against each other by making off topic posts to create a sky vs VM argument.

Glad others are noticing this too

Been a bumpy ride for the Bristolians, hopefully an end in sight. Heavy student areas seem to get more than their fair share of problems.

Originally Posted by Qtx

Glad others are noticing this too

Been a bumpy ride for the Bristolians, hopefully an end in sight. Heavy student areas seem to get more than their fair share of problems.

That's rich coming from 2 people who spend all their time bigging up sky and dissing vm.

Also my postmarking the question is the over subscription due to increased demand due to offering 6 months free? And you have a problem with that.

[craigj2k12]

Originally Posted by Top banana

That's rich coming from 2 people who spend all their time bigging up sky and dissing vm.

All I see is well presented fact

Originally Posted by Qtx

An educated guess based on following the saga alongside my own Virgin oversubscription issues. Also have friends in that are who left \virgin for over providers recently. Some of them could only get adsl as there was no other fibre option but they switched anyway as it was better than what they had.

VM's special forum updates over the problem after the press got involved: http://community.virginmedia.com/t5/...3/td-p/1611132

Bristol customers posts 1200 replies: http://community.virginmedia.com/t5/...ce/m-p/1493882

Bristol post article about it with many comments: http://www.thisisbristol.co.uk/Virgi...ail/story.html

Guessing Brighton is fixed after a year of issues but South London is still on track for taking a year to resolve but hopefully they will sort out the Worthing area's quicker...

---------- Post added at 17:19 ---------- Previous post was at 17:18 ----------



See above

Looks like Bristol is an issue for sky customers too?

http://www.digitalspy.co.uk/tech/news/a453446/sky-admits-to-broadband-slowdown-blames-demand.html

---------- Post added at 18:18 ---------- Previous post was at 18:10 ----------

Originally Posted by craigj2k12

All I see is well presented fact

I wonder why? Sky customer possibly

[Chad]

Originally Posted by Top banana

Looks like Bristol is an issue for sky customers too?

http://www.digitalspy.co.uk/tech/new...es-demand.html

---------- Post added at 18:18 ---------- Previous post was at 18:10 ----------




I wonder why? Sky customer possibly

This was already covered in the original article at the very start of this thread.

"Subscribers to Sky Broadband Unlimited in Doncaster, North Wales and Bristol have complained of connections grinding to a halt especially in the past three months. This is despite the company promising "we'll never slow your Unlimited broadband down, even at peak times".

[craigj2k12]

Originally Posted by Chad

This was already covered in the original article at the very start of this thread.

"Subscribers to Sky Broadband Unlimited in Doncaster, North Wales and Bristol have complained of connections grinding to a halt especially in the past three months. This is despite the company promising "we'll never slow your Unlimited broadband down, even at peak times".

Its more than just those areas, its loads!!

http://www.skyuser.co.uk/forum/sky-b...ange-list.html

---------- Post added at 18:41 ---------- Previous post was at 18:39 ----------

Originally Posted by Top banana

I wonder why? Sky customer possibly

Yeah mate, my ISP determines whether information is fact or fiction. You are running the line on my Peter/Carl.Waring pile