VM have work to do to be top
08-12-2012, 21:34
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#16
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laeva recumbens anguis
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Re: VM have work to do to be top
Quote:
Originally Posted by Qtx
VM are having their best results? Did you look at the numbers on the various charts? They are 1% away from being the worst performers according to those statistics. Those numbers came from Ofcom so are not my opinion.
I'll have some of what you have been smoking please!
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Love your 'interpretation'...
Broadband choice thought differently
http://www.thinkbroadband.com/news/5...n-results.html
Quote:
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The numbers suggest that customer service levels do not vary much between any of the five major providers
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Ofcom
Overall satisfaction with customer service by fixed broadband provider
............Satisfaction.....Neutral.....Dissatisf action
Sky............63%...........25%........12%
BT..........,,,,63%........,,,20%....,,,,17%
Virgin Media.61%......,,,,20%.....,,,19%
TalkTalk......60%......,,,,,24%..,,,,,,15%
Orange.....,,,59%..,,,,,,,,22%..,,,,,,20%
Average.......62%%.....,.22%...,,,,,17%
According to those Ofcom figures, VM are 2% away from being worst and best... 
Your 1% comes from fixed line, not broadband...
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08-12-2012, 22:15
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#17
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CF's Worst Nightmare
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Re: VM have work to do to be top
Quote:
Originally Posted by Hugh
Love your 'interpretation'...
Broadband choice thought differently
http://www.thinkbroadband.com/news/5...n-results.html
Ofcom
Overall satisfaction with customer service by fixed broadband provider
............Satisfaction.....Neutral.....Dissatisf action
Sky............63%...........25%........12%
BT..........,,,,63%........,,,20%....,,,,17%
Virgin Media.61%......,,,,20%.....,,,19%
TalkTalk......60%......,,,,,24%..,,,,,,15%
Orange.....,,,59%..,,,,,,,,22%..,,,,,,20%
Average.......62%%.....,.22%...,,,,,17%
According to those Ofcom figures, VM are 2% away from being worst and best...
Your 1% comes from fixed line, not broadband... |
Those figures you quoted above show Sky and BT are joint 1st for Broadband customer service. It also shows that Orange is the worst for customer dissatisfaction with 20%. VM is 1% behind orange with 19%. So my previous post was accurate 
No need to make it worse by pointing out that Sky only had 12% dissatisfaction compared to VM's 19% and Oranges 20%, that would have just shown how bad the difference was :P
Ofcom have always favoured Virgin media with its statements which has annoyed me for years. The stats are fact but they always word the conclusions to avoid saying negative things about VM while mentioning any positive, no matter how small. Always wondered why that was.
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08-12-2012, 22:45
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#18
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laeva recumbens anguis
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Re: VM have work to do to be top
Thank you for moving the goalposts....
The phrase "Ofcom have always favoured Virgin media" says so much about your viewpoint.
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08-12-2012, 22:55
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#19
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XIV
Join Date: Dec 2009
Location: Crawley
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Posts: 14,893
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Re: VM have work to do to be top
why would Ofcom want to destroy VM, a company thats got huge assets. Ofcom would rather work with VM. Like with any other company.
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08-12-2012, 22:58
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#20
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CF's Worst Nightmare
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Re: VM have work to do to be top
Thought I was clarifying the 1% applied to the broadband stats you posted too. I understand what you are saying, just wanted to show what I said wasn't actually wrong
What does that statement say about my viewpoint? I got the impression that Ofcom and VM were buddies due to some decisions and publications I saw years ago. Everything I have seen since has strengthened that opinion for me. I had no VM issues or bugbears at the time I first thought this.
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09-12-2012, 10:14
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#21
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Guest
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Re: VM have work to do to be top
Quote:
Originally Posted by Qtx
Thought I was clarifying the 1% applied to the broadband stats you posted too. I understand what you are saying, just wanted to show what I said wasn't actually wrong
What does that statement say about my viewpoint? I got the impression that Ofcom and VM were buddies due to some decisions and publications I saw years ago. Everything I have seen since has strengthened that opinion for me. I had no VM issues or bugbears at the time I first thought this. |
Like telling them that Sky do not have a monopoly with films?
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