50M : Poor VM Connection, strange TBB quality monitor etc..

[qasdfdsaq]

Originally Posted by Sephiroth

Zee - what are you on about? Incidentally, VM is FTTC.

This is about trying to explain the TBB graphs. There appears to be no detriment to the OP's VM service.

FTTN. The C doesn't get F on VM, only the F N's do.

As for the graphs, I've never seen anything like it. Looks more like a problem at the CMTS end - either channelization or routing. You don't get those giant and sudden jumps in the green part of the graph from bad signal by any means...

[Sephiroth]

Yeah - I suppose that distinction is valid.

[Rashboots]

I'm not working from home today so I can't measure just how good my connection is, but...

[img]Download Failed (1)[/img]

It looks to have stabalised in terms of where the blue bit stops, although I'm still concerned.

I'm debating emailing the director of transmission operations again, whos been dealing with my issues since September, but because i'm having no issues that show up on a speed-test, I don't know what exactly to tell him, or how to get VM to sort it out!

qasdfdsaq - what's the CMTS end??

[Sephiroth]

The CMTS end is the VM end of the operatio. It's the massive server that puts out to and receives from several thoudand broadband users as well as sending out the TV stuff.

The graph you've posted can now be classified as BAD. You should take advantage of your handle on the TOD. When the average goes up like that then somethings spooking in the circuit. I would now expect you to see an effect on performance.

[Rashboots]

I've dropped him an email. He's usually really good at responding within a few hours so I'll let you know what he comes back with.

Sorry for all the questions I keep asking. I like to have a good idea of what's going on before I fire off emails. If I have a vague idea of what I'm talking about they might take notice, rather than just saying "my graph looks bad". Ha.

[qasdfdsaq]

Do a proper ping test - ping -n 100 www.bbc.co.uk or something like that. I'd like to see if the graph is actually representative of most paths or just TBB's network

[Rashboots]

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=28ms TTL=53
Reply from 212.58.246.90: bytes=32 time=29ms TTL=53
Reply from 212.58.246.90: bytes=32 time=33ms TTL=53
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Reply from 212.58.246.90: bytes=32 time=22ms TTL=53

Ping statistics for 212.58.246.90:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 907ms, Average = 128ms

---------- Post added at 22:15 ---------- Previous post was at 22:15 ----------

I did type in bbc.co.uk.... Not sure why it came up with .net.uk!

[thenry]

.net.uk is right dont worry about that. no loss which is good.

[Sephiroth]

That's fairly consistent with the TBB graph. Good call by Qasi to ask for that.

[Rashboots]

My vm contact didn't actually reply, no out of office either... Shocking. I sent a text to the PT. he's back on Monday, hopefully he'll pop out to my house to see what the fuss is all about

---------- Post added at 22:53 ---------- Previous post was at 22:30 ----------

Question: should I present that ping test to the Director of transmission operations.

[Rashboots]

I've had a reply

Long story short, he's got people looking at it. Can see the issues I'm having, no other customers on the same network as me is having these issues and so he's arranging a specialist to visit my house to take a look.

What a carry on.

[qasdfdsaq]

Jumping from 24ms to 900ms in one second, though no packet loss. Crazy.

[Rashboots]

I used to be angry... now I just think it's amusing, especially as my graphs/results seem to baffle everyone. As long as they keep whacking out the credits while it's not working and fix it at some point soon for good it's not bothering me.

I rarely use the internet at the moment for anything other than downloading mixes and the occasional browsing... its my other half that's taken the hit as he plays fifa, or rather he used to before this started happening a few month ago!

I'll let you know what my guy comes back with!

---------- Post added at 13:18 ---------- Previous post was at 12:21 ----------

Ashleigh

Please do not apologise, I am personally and proifessionally embarrassed that your service is still not as you need.

I have been working this morning to arrange the necessary people for you

The work we did last night has given us hopefully the answers towards rectifying your issues

We will need to look at your home setup and settings also though

It will be a combination of possibly Graham on site and a remote specialist who did a lot of analysis last night

Will advise soonest on a date / time to suit you




Regards

Hugh.


---
Looks like we're getting somewhere

[Sephiroth]

Originally Posted by Rashboots

JDAST is the one to rely on. Good that you've got it going now.

Your upstream is so poor that:

1/
JDAST can't get in to perform the upload speed test

2/
You're getting packet loss. I get zero packet loss 100% of the time and so should you. It could be discards due to utilisation or it could be noise on the upstream (which is what I suspect).

Your contact at VM really needs to look at the upstream, IMO.

[Rashboots]

Well... I got a text from the PT who said he would be coming through tomorrow evening.

Me and my other half have moved the router because we've put the christmas tree up... It was unplugged for a short while, and now it's back on the graph's looking, well... Normal?!



No doubt it will rise again, but at the minute, I'm having no issues. Just done another ping test too. Now I'm worried that they will come out and say everythings fine. Something must not be if it's causing issues like I've had all weekend.


Pinging www.bbc.net.uk [212.58.244.69] with 32 bytes of data:
Reply from 212.58.244.69: bytes=32 time=21ms TTL=53
Reply from 212.58.244.69: bytes=32 time=24ms TTL=53
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Ping statistics for 212.58.244.69:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 60ms, Average = 26ms