50M Virgin 'Tickle' assumes wrong speed? - Page 2

Pipster · 13-01-2012, 18:15

Quote:

Originally Posted by Fazzer84

Sounds more like no one can be bothered checking the Virgin Forums...

Taken from Virgin's Help and Support forum.

Sounds like everyone gets somthing

Hope this helps you guys!

Did you check the first post? Everyone has received an email to say they are getting moved to 120mb and a drop in price

Quote:

Hello Wendy

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing â€“ except keep enjoying what is already the UK's fastest broadband.

Kind regards,

Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

Fazzer84 · 13-01-2012, 18:20

If you can convince Virgin to live upto what is at best a badly worded email, and clearly wrong email, then good for you.
I'm simply pointing people to the correct information.

The post I linked to on the VM forums makes it much clearer what people can expect to get from the upgrade.

thenry · 13-01-2012, 18:32

I didn't get this email

Dave42 · 13-01-2012, 18:47

Quote:

Originally Posted by thenry

I didn't get this email

i got that mail got impatient and phoned to upgrade to vip 100 on that now did over phone was shocked

Skie · 13-01-2012, 19:06

Well at least they got our names correct this time.

swanseadave · 13-01-2012, 19:17

I just got the same emailword for word.It` rather confusing until I logged into My VM and searched on there.
I`m on M which will be upgraded to 20Mb around July.

Pipster · 13-01-2012, 19:23

Quote:

Originally Posted by Dave42

i got that mail got impatient and phoned to upgrade to vip 100 on that now did over phone was shocked

I've just spoken to them via 150 and she confirmed that I will be getting a tickle to take me to 100mb now and then when the speed's double I will go to 120mb.

However there is no tickle's in the account via www.virginmedia.com/tickles

She has told me to wait a few days and ring back if it doesn't appear in the tickles website.

kop32 · 13-01-2012, 19:29

Quote:

Originally Posted by Bananaman_007

I have also had the same email and i am on 10mb, it reads like they are giving me 120mb and a price reduction

Me to, I'm on 10meg and the email said I'll be getting 120meg,now that's not a tickle that's a full on rib tickler.

BenMcr · 13-01-2012, 19:29

It's been noticed by Virgin https://community.virginmedia.com/t5...m-p/964951#M64

Gavin-D · 13-01-2012, 19:32

I'm getting upgraded from July

**Maggy** · 13-01-2012, 19:33

Thanks for that. I just got this email and was assuming it was an error.

kop32 · 13-01-2012, 19:35

Quote:

Originally Posted by BenMcr

It's been noticed by Virgin https://community.virginmedia.com/t5...m-p/964951#M64

Shame it wasn't noticed by the people sending the emails,once again Virgin Media manage to take the shine off what should of been a perfect publicity event.

deathtrap3000 · 13-01-2012, 19:55

I also got this email. I dont even have virgin broadband anymore...

Osem · 13-01-2012, 19:59

Quote:

Originally Posted by Gavin-D

Yes but what we are saying is some of us are on the 10MB speed including myself and the e-mail states we're upgrading you to up to 120Mb and giving you a discount instead.

Got the very same email today. We're on 10mb and got told we'd be getting 120mb and a discount. Sounds like bloody good deal to me but I think someone's head is likey to roll first lol.

moiraf100 · 13-01-2012, 21:33

I've got to wait until at least October 2012 and at the latest June 2013