Cable Forum - 50M Virgin 'Tickle' assumes wrong speed?

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Virgin 'Tickle' assumes wrong speed?

I'm a VIP 50 customer, so my broadband is 50meg (XXL) bundled with the VIP package.

I just received the following email from Virgin, and basically I'm confused - they seem to think I'm on 100 and are supposedly going to upgrade me to 120 and drop my price to the same as 50. But I'm only on 50, so in reality are they going to increase my speed to 100 and leave my bill the same?

Quote:

Hello Wendy

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing â€“ except keep enjoying what is already the UK's fastest broadband.

Kind regards,

Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.