50Mb user claims FUP invoked

[Ignitionnet]

Originally Posted by Masque

He is without doubt trolling in that forum as 50Mb is still not traffic managed and the present system has not been changed since 12/5/09.

This isn't STM.

I'm surprised you've not taken any calls from people who've had one of these letters over 300 are being sent each month. They're nothing to do with STM.

Seems perfectly legitimate, people in this thread seem all too eager to disbelieve the guy. He posted a speedtest when asked to prove he was on 50Mbps and there's nothing in the AUP indicating that 50Mbps customers are exempt, indeed it's quite surprising that we've not seen complaints from 50M customers given the ridiculous amounts of usage during peak and off-peak some have.

The 150GB limit sounds like CS-BS, however you guys trying to say the guy is making it up due to this note that apparently they told him that people may be contacted after 150GB, not a hard limit after which someone will be cancelled. It wouldn't actually surprise if that is roughly the level that puts a person into the top 0.1%.

There's been little pattern evident in the sending of these letters so far, no reason to think this has changed

[Peter_]

Originally Posted by Ignitionnet

This isn't STM.

I'm surprised you've not taken any calls from people who've had one of these letters over 300 are being sent each month. They're nothing to do with STM.

Seems perfectly legitimate, people in this thread seem all too eager to disbelieve the guy. He posted a speedtest when asked to prove he was on 50Mbps and there's nothing in the AUP indicating that 50Mbps customers are exempt, indeed it's quite surprising that we've not seen complaints from 50M customers given the ridiculous amounts of usage during peak and off-peak some have.

The 150GB limit sounds like CS-BS, however you guys trying to say the guy is making it up due to this note that apparently they told him that people may be contacted after 150GB, not a hard limit after which someone will be cancelled. It wouldn't actually surprise if that is roughly the level that puts a person into the top 0.1%.

There's been little pattern evident in the sending of these letters so far, no reason to think this has changed

We have not been told of any changes to the AUP hence the referral to STM as all 50Mb customers were told the were no restrictions on that tier.

We can only work with the information we have at the moment.

[kwikbreaks]

150Gb a month may put someone in the top 0.1% or not but a 20Mbps user can exceed 300Gb in peak time without hitting the STM limits so bitching at a 50Mbps user for using 150GB or so (which is what is being claimed) is either strange or BS. I've not been with VM long enough to fathom out which.

[Ignitionnet]

Originally Posted by Masque

We have not been told of any changes to the AUP hence the referral to STM as all 50Mb customers were told the were no restrictions on that tier.

We can only work with the information we have at the moment.

http://www.cableforum.co.uk/board/34899355-post1.html

From October - is this incorrect, it says nothing about 50Mbps being exempted only a suggestion to upsell it as having no traffic management / STM which is of course not the issue here as this policy runs separately?

[BenMcr]

Originally Posted by kwikbreaks

150Gb a month may put someone in the top 0.1% or not but a 20Mbps user can exceed 300Gb in peak time without hitting the STM limits so bitching at a 50Mbps user for using 150GB or so (which is what is being claimed) is either strange or BS. I've not been with VM long enough to fathom out which.

This isn't STM, it's detremental use.

I assumed that the way it worked was dependent on the situation e.g. that if in an area there is high utilisation of the network and someone downloads enough to cause others issues, that would be detremental.

However if in another area with low utilisation, the same amount downloaded would not impact others in the same way, so it may not be classed as detremental

Also as far as I'm aware, you can still have detremental use on a package that has STM - because of the impact it has on others

Remember all they are asking customers to do is move the usage to outside the peak times - they aren't threatening to cut them off or force them to change package

[Chrysalis]

yeah I would be very surprised if 50mbit was excempt from the AUP/FUP. Totally different things from STM.

[random_guy]

Hi, I understand why some members here don't believe that letter is not real and its a old letter. Well, I just opened my letter today and I recieved a letter from VM.

I censored out my details and my account number. But it has a clear date when the letter was sent. I also included a speedtest result to prove that Im with the 50mb.

http://img576.imageshack.us/img576/7277/imgp1445c.jpg
[img]Download Failed (1)[/img]

10:30am
http://www.speedtest.net/result/872829435.png


11am
http://www.speedtest.net/result/872863541.png


I dont know what the limit VM sets but last week, I went a bit crazy on my week off and did like 20-30GB per day for 4 days during VM's peak hours.

[Peter_]

Originally Posted by random_guy

Hi, I understand why some members here don't believe that letter is not real and its a old letter. Well, I just opened my letter today and I recieved a letter from VM.

I censored out my details and my account number. But it has a clear date when the letter was sent. I also included a speedtest result to prove that Im with the 50mb.

http://img576.imageshack.us/img576/7277/imgp1445c.jpg





I dont know what the limit VM sets but last week, I went a bit crazy on my week off and did like 20-30GB per day for 4 days during VM's peak hours.

Well it looks genuine enough so just lay of downloading heavily and you should not receive another letter.

[random_guy]

Originally Posted by Masque

Well it looks genuine enough so just lay of downloading heavily and you should not receive another letter.

I've stopped now, I also installed ttbMeter to monitor my usage. Currently i capped my internet to 2GB during VM's peak hours. That should be enough for 2 BBC iplayers shows/documentaries and other stuff per night. =D

[Jayster]

I did 200 down and 60 up last month. No letter at all.

[pip08456]

Originally Posted by Jayster

I did 200 down and 60 up last month. No letter at all.

That's nothing I did 200 both ways and 300 down + 200 up in May! Not a usual scenario but ..............

[Kymmy]

I probably do that on 10Mb

[Ignitionnet]

I am totally mystified as to how you guys can use that much. I do maybe 100GB/month including extensive iPlayer and You Tube usage. I say me I refer to myself, Mrs Ignitionnet and Mini-Ignitionnet.

Would be interesting to know how you guys are using so much, in both directions. I must be missing out!

[Sirius]

Originally Posted by Ignitionnet

I am totally mystified as to how you guys can use that much. I do maybe 100GB/month including extensive iPlayer and You Tube usage. I say me I refer to myself, Mrs Ignitionnet and Mini-Ignitionnet.

Would be interesting to know how you guys are using so much, in both directions. I must be missing out!

Mine is all one way as i don't use torrents.

It is far to easy to show up on the radar of the sue sue sue lawyers being deployed by the music industry using torrents, no matter how private you think they are.

Remember this VM have there own system called detica for just that reason. And i know before you say that news groups service can just as easily be detected by detica but it is download not upload and i may be wrong but its the up loaders there after.

News and FTP all the way for me

[Kymmy]

Mine is a good proportion up, but that's mainly the webservers and mail..