50Mb user claims FUP invoked

[kwikbreaks]

Over on TBB in the general forum an anonymous poster is claiming to be on 50Mbps (although he quoted the price incorrectly) and received a letter complaining about his usage. He also says when phoning he was told that 150GB was the level at which VM may take action.

It doesn't look to be a total fabrication as he put up a copy of the letter..

http://s821.photobucket.com/albums/z...fromvirgin.jpg

This is contrary to all I've read about VM and 150GB limit for a 50Mbps user seems to me to be stingy given the price. O2 LLU on ADSL can cost as little as £7.50 and they have never to my knowledge invoked their FUP.

If this is true then what is the point of introducing 100Mbps - the only reason that makes any sense taking 50Mbps is for bulk downloading.

[Kymmy]

There's nothing on the letter referencing 50Mb, also the fold line looks like the letter has been stored for some time..

I'd err on the side of troll with that one

[Peter_]

He is without doubt trolling in that forum as 50Mb is still not traffic managed and the present system has not been changed since 12/5/09.

[kwikbreaks]

Originally Posted by Kymmy

There's nothing on the letter referencing 50Mb, also the fold line looks like the letter has been stored for some time..

I'd err on the side of troll with that one

I'm inclined to agree about the trolling but I imagine all that would appear above the fold is his name and address. The real question is why.

[Kymmy]

No, the fold lower down, a crease like that only appears over time.. when's he claiming he got the letter?

[Sirius]

Originally Posted by Kymmy

There's nothing on the letter referencing 50Mb, also the fold line looks like the letter has been stored for some time..

I'd err on the side of troll with that one

The only users i have heard of that have had a letter up to now are 20 meg and below ???

Could the forum ask VM for a statement to confirm or deny this maybe ???

Hmm! Why can't I zoom in to the image..I can't even read it..plus unless we see the heading we cannot check the date or authenticity.

[Peter_]

Originally Posted by Maggy J

Hmm! Why can't I zoom in to the image..I can't even read it..plus unless we see the heading we cannot check the date or authenticity.

It is a standard letter by the look of it, no idea of its legitimacy.

As you use Firefox just hold CTRL down and keep pressing the + button to zoom in on the page and - to zoom out.

[BenMcr]

As far as I'm aware the AUP (which is seperate to STM) applies to all broadband customers - 50Mbit included

So it is possible a 50Mbit customer may get a letter like that.

[Down the Pub]

Originally Posted by Kymmy

There's nothing on the letter referencing 50Mb, also the fold line looks like the letter has been stored for some time..

I'd err on the side of troll with that one

Originally Posted by Kymmy

No, the fold lower down, a crease like that only appears over time.. when's he claiming he got the letter?

no ref to 50mb at all, and it looks like a bit of an after thought to try and prove a point

Originally Posted by Masque

It is a standard letter by the look of it, no idea of its legitimacy.

As you use Firefox just hold CTRL down and keep pressing the + button to zoom in on the page and - to zoom out.

it is one of those generic warning letters which looks like it's seen better days. afaik 50mb users shouldn't get them as it's unrestricted so to speak - my mate hammers his (mainly for project/drawing packages ) and he's never had one. it was asked in the thread to prove he was on 50mb - conspicuous by hs scilence there.

---------- Post added at 22:28 ---------- Previous post was at 22:26 ----------

Originally Posted by BenMcr

As far as I'm aware the AUP (which is seperate to STM) applies to all broadband customers - 50Mbit included

So it is possible a 50Mbit customer may get a letter like that.

wouldn't be more applicable if was for d/l morning, noon & night, rather that large ammounts in shorter times?

[BenMcr]

Originally Posted by Down the Pub

wouldn't be more applicable if was for d/l morning, noon & night, rather that large ammounts in shorter times?

I suppose it depends what is detremental to other users as per this clause from the AUP

3.2.1. Virgin Media does not place a limit on monthly network usage. However, in isolated cases (currently less than 0.1% of customers) where excessive network usage at busy times (9am to 9pm) is having a detrimental effect on other users, we may need to take appropriate action in accordance with the terms of this AUP to notify users of the impact they are having and require them to move some of their activity into the less busy period.

[Down the Pub]

granted, but 150gb isn't exactly much - esp for a top tier service. if he'd done it in 24-48hrs would the system have flagged it or is it over a longer time frame?

sounds like a bit of cock & bull - sounds more like he's been hammering 24/7 ( as near makes no difference) or something has caused it to be flagged, you know like the false positives where people have had stm triggered but haven't done anything or d/l anywhere near the ammount to trigger it

[broadbandking]

I very much doubt 150Gb is the limit, if he was told that then the person he spoke had no idea what they are talking about, I have downloaded over 150gb in a month and o look no letter.

[Down the Pub]

Originally Posted by broadbandking

I very much doubt 150Gb is the limit, if he was told that then the person he spoke had no idea what they are talking about, I have downloaded over 150gb in a month and o look no letter.

i wonder who could have told him that then?

[BenMcr]

Don't quote me on this, but I think whether Virgin consider invoking the AUP is fairly dependent on your area. It's not a whole network thing (well it is, but you know what I mean!)