Am I paying too much?

[frogstamper]

Originally Posted by Pia

Well i'm confused, why is my supposed 'L' BB listed on my bill at being £25 when on the website it clearly says it's £14 pm?

My line rental is also listed so it's not that

http://allyours.virginmedia.com/webs...uct.do?id=3264



And, TV 'XL' is on the site as £21.50 yet mine is £23

I feel like i'm being skanked lol.

Your not the only one who thinks VM's billing is confusing and convaluted Pia, why on earth they can't make the bills simplier and clearer is beyond me because at present they about as clear as mud.
I'm aware that Ben finds them easy enough to understand maybe because he deals with them on a daily basis, but they are far from clear to the average customer.

Well Ben I think several of those who posted here clearly find VMs billing extremely confusing.Is there any indication that they will be making it clearer in future? It might save a lot of resentment and stop all these retention deals if they did.

Plus it would make it far easier to work out comparisons with other providers much,much less confusing.After all if VM are a better deal it should be as clear as crystal not as opaque as mud.

[Pia]

Originally Posted by BenMcr

Both prices on the website are after discounts. So you get a £1.50 discount for having a phoneline and TV

£23 - £1.50 = £21.50

and you get a £11 discount for having Broadband L and Phoneline

£25 - £11 = £14

So the total discount you should be getting is £12.50, however you are getting a £22.70 discount.

Hardly getting skanked!

The £22.70 discount is completely irrelevant, it's a loyalty discount given by retentions to keep me there, it doesn't mean they can overcharge me on all services to make up their shortfall.
If that's what they're doing then i am being skanked of my loyalty discount.

Also, where on the site does it say that, it doesn't seem clear to me? I have all 3 services so i should have all the discounts aswell as my retentions offer, shouldn't i?

everyone in a bundle gets a loyalty discount now Pia lol unless of course you want to change your bundle. Hopefully one day VM will be forced to price things up transparently so customers will not need to query the bills cuz they make no sense

[Pia]

Well i was given the discount before i took the TV, and it was given to me as a 'rententions' deal ages ago.

Originally Posted by frogstamper

Your not the only one who thinks VM's billing is confusing and convaluted Pia, why on earth they can't make the bills simplier and clearer is beyond me because at present they about as clear as mud.
I'm aware that Ben finds them easy enough to understand maybe because he deals with them on a daily basis, but they are far from clear to the average customer.

I think its a deliberate ploy to confuse the customer myself

---------- Post added at 10:06 ---------- Previous post was at 10:05 ----------

Originally Posted by Pia

Well i was given the discount before i took the TV, and it was given to me as a 'rententions' deal ages ago.

you have lost that by changing your package.

[Pia]

They said i could keep the discount but they increased it a bit to make the TV cheaper cos i was umming and ahh-ing about taking the TV.

Pfft, it's just confusing. I do feel like i've been slightly mislead tbh.

[BenMcr]

Originally Posted by Pia

The £22.70 discount is completely irrelevant, it's a loyalty discount given by retentions to keep me there, it doesn't mean they can overcharge me on all services to make up their shortfall.

You are not being overcharged. You are getting £10.20 more discount than you should for the services.

You either get a standard bundle discount OR a Loyalty discount. You never get both because that is not how it works and hasn't done for almost 3 years

[Sephiroth]

Originally Posted by BenMcr

Both prices on the website are after discounts. So you get a £1.50 discount for having a phoneline and TV

£23 - £1.50 = £21.50

and you get a £11 discount for having Broadband L and Phoneline

£25 - £11 = £14

So the total discount you should be getting is £12.50, however you are getting a £22.70 discount.

Hardly getting skanked!

The web site doesn't mention discounts - at least not on the referenced price page. This is what's so disreputable about VM's people who defend phantom discounts.

£14 + £11 = £25 MUST be the only valid way of interpreting the VM web site headline prices.