Dead Pixel - 15 Inch TFT

[dilli-theclaw]

Originally Posted by paulyoung666

1 or 3 , do or dont , i am confused as well

If I was getting a replacement, I'd insist in checking it so that it had NO dead pixels. The best way to do that is to plug it in and check it (If you're getting the replacment from a shop that is)....

And she'll never know if she's gonna get one if she don't ask

As I said even if it was one dead pixel I'd be taking it back, and asking for another one.
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I think I'll stop now, I'm probably not explaining myself very well.

[etccarmageddon]

you statutory rights as a consumer should be enough to demand a refund of replacement if it has defective pixels.

[nffc]

Originally Posted by dilligaf1701

As I said even if it was one dead pixel I'd be taking it back, and asking for another one.
__________________

I think I'll stop now, I'm probably not explaining myself very well.

Me too! and you're making perfect sense to me...

If I got a dead pixel on this TFT seeing as it's 2 1/2 years old I'll just get a new one with no dead pixels of course.

[paulyoung666]

Originally Posted by etccarmageddon

you statutory rights as a consumer should be enough to demand a refund of replacement if it has defective pixels.

not unless it has been bought with a no dead pixel g'tee , having said that , i reckon a replacement will be had , especially if you start making a fuss in the shop

[AndrewJ]

I paid £179 for my LG L1715s Flatron monitor ( 17inch tft ) the store I got it from ( Misson Computers of Rochdale) said and I quote.

" any dead pixels anywhere bring it back and I will replace it"

[etccarmageddon]

http://www.cornwall.gov.uk/trading_s...ort/rights.htm

"The law says that new goods should be:-
of satisfactory quality
This means that the goods must be in working order, do what is expected of them, and be free from minor defects. However, cost, description and any public statement made about the goods will affect what a reasonable person perceives as †˜satisfactoryÃÂà ‚¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢ââ⠀šÂ¬Ã…¾Ã‚¢. "

[paulyoung666]

Originally Posted by etccarmageddon

http://www.cornwall.gov.uk/trading_s...ort/rights.htm

"The law says that new goods should be:-
of satisfactory quality
This means that the goods must be in working order, do what is expected of them, and be free from minor defects. However, cost, description and any public statement made about the goods will affect what a reasonable person perceives as †˜satisfactoryÃÂà ‚¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢ââ⠀šÂ¬Ã…¾Ã‚¢. "

if you buy a tft and the g'tee says that ' blah blah blah pixels ' then surely that is going to be the deciding factor

[etccarmageddon]

indeed if at the time of purchase you were made aware of the dead pixels or that there will be some expected to be dead then you're probably buggered! as long as they can prove you were made aware!

if it's written in a manual or somewhere you cant see before buying then it's bollards!

[Keytops]

Most TFT's are sold conforming to ISO 13406-2, which basically states that its accepable to have 2 dead pixels per million pixels, or 5 sub-pixels per million.
Full details here http://www.autdirect.co.uk/acatalog/ISO_13406_2.jpg

Even dead pixel g'tees only ensure there are no dead pixels *at the time the display was sold*. Any that appear afterwards aren't covered.

[Strzelecki]

Did you buy it from Dixons along with the PC you bought or was it PC World. Take it back asap and they should swap it without any problems. We nearly always do, have 100's of the things and for the price it's best to keep the customer happy. If it says absolutely nothing in the manual or warranty (it doesn't for those proviews) then use that as an arguement if you don't get your way.

[etccarmageddon]

buy via the internet, phone or any other remote method and you have better rights - ie. distance selling regulations which mean you can return the product if you change your mind (you have 1 week only though).

[nffc]

Originally Posted by Strzelecki

Did you buy it from Dixons along with the PC you bought or was it PC World. Take it back asap and they should swap it without any problems. We nearly always do, have 100's of the things and for the price it's best to keep the customer happy. If it says absolutely nothing in the manual or warranty (it doesn't for those proviews) then use that as an arguement if you don't get your way.

Do you get a large failure rate on the Proviews... because mine's one of those and as i said, it's had no problems so far ... /touches my new chipwood desk

[Bifta]

Originally Posted by Paul

I bet you say that to all the girls

Only the one's who look willing.