My Installation was terrible

[absl]

maybe he's sorted it out himself. lol

[jaycee]

I have heard that NTL do installs 2 ways, depending on the area:

1) own personnel
2) Contractors

I was warned once by an NTL own installer that the local contractors are often complete cowboys who will totally fail to do the job properly. They don't care as 9 times out of 10 the job cannot be traced back to an individual workman and the contractors are simply not bothered.

[Andy E]

Originally Posted by jaycee

I have heard that NTL do installs 2 ways, depending on the area:

1) own personnel
2) Contractors

I was warned once by an NTL own installer that the local contractors are often complete cowboys who will totally fail to do the job properly. They don't care as 9 times out of 10 the job cannot be traced back to an individual workman and the contractors are simply not bothered.

Lol , the old them and us mentality, mind you I've never seen any management in Ntl trying to discourage it.

Contractors get double the work that a NTL installer or in house installers do. This does not seem to bother NTL who expect the same quality of install between in house and contractors, even though the contractors have approximately half the time to complete the same job .

Having said that I know a lot of contractors here in Belfast that do take pride in their work, Which is surprising really considering the amount or crap they have to take both from NTL and their employers . I also know a few who couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t give a fiddlers .Same as anywhere really.

One of the neatest contractors ever IMO, used to post regularly on this board , under the name of Earl of Bronze, who sadly left because of the daily cockups that NTL make, he just couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t take it anymore and walked.

Interesting fact †¦number of Ntl "in house "that have been sacked in the last 6 months for gross misconduct †¦ââ⠀šÂ¬Ã‚¦.4

Number of contractor sacked in same periodââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚¦ÃƒÂ¢Ã ¢Ã¢â‚¬Å¡Ã‚¬Ã‚¦Ã ƒÂ¢Ã¢â€šÂ¬Ã ‚¦Ã¢ââ↚¬Å¡Ã‚¬Ã‚¦ 0



And regarding not being able to trace who did a job.. thatâ₠¬Ã¢â€žÂ¢s complete nonsense

When a job is complete it must be booked off or you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t get paid for itââ‚ ¬Ãƒâ€šÃ‚¦ the first thing NTL ask for when you ring them (after being on hold for 30 mins or more) is your crew number .



Andy E

[DWW]

Sounds like the bloke turned up on a Friday afternoon!

One thing that sometimes effects the overall quality of peoples installations is their workload which can fluctuate immensely,though this should not stop or prevent technicians taking pride in their work.

Is the cable running from the cable tv digi box to your pc as if this is the case it will be cat5 cable. You could get a wireless router if you didn't want the unsightly cable trail upstairs. Getting very affordable now......

[jaycee]

Originally Posted by Andy E

Lol , the old them and us mentality, mind you I've never seen any management in Ntl trying to discourage it.

Thanks for that. I must admit thought it rang true with a job that a friend had had done by a contractor for NTL... he basically drilled a hole in her wall, stuck the coax through, put the isolator on and cut some coax for the stb and cablemodem - and left!

No wallplate, no setup, nothing, when asked about the cable modem he said "Move your computer in the front room then, i cant be a***d to mess around". Needless to say she rang NTL, furious, who told her "We've had numerous complaints about him... he won't be working for us any more." They then sent out their own crew who redid the install from scratch.

Conversely my own NTL install was done by NTL's own staff, and was very neat and tidy. I guess it's just the odds though, im sure plenty of people have heard of the reverse being true.

[hairy_mick]

i am afraid its a case of quantity not quality makes it look good for the shareholders.

[spike7451]

Originally Posted by Andy E

Lol , the old them and us mentality, mind you I've never seen any management in Ntl trying to discourage it.

Contractors get double the work that a NTL installer or in house installers do. This does not seem to bother NTL who expect the same quality of install between in house and contractors, even though the contractors have approximately half the time to complete the same job .

Having said that I know a lot of contractors here in Belfast that do take pride in their work, Which is surprising really considering the amount or crap they have to take both from NTL and their employers . I also know a few who couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t give a fiddlers .Same as anywhere really.

One of the neatest contractors ever IMO, used to post regularly on this board , under the name of Earl of Bronze, who sadly left because of the daily cockups that NTL make, he just couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t take it anymore and walked.

Interesting fact †¦number of Ntl "in house "that have been sacked in the last 6 months for gross misconduct †¦ââ⠀šÂ¬Ã‚¦.4

Number of contractor sacked in same periodââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚¦ÃƒÂ¢Ã ¢Ã¢â‚¬Å¡Ã‚¬Ã‚¦Ã ƒÂ¢Ã¢â€šÂ¬Ã ‚¦Ã¢ââ↚¬Å¡Ã‚¬Ã‚¦ 0



And regarding not being able to trace who did a job.. thatâ₠¬Ã¢â€žÂ¢s complete nonsense

When a job is complete it must be booked off or you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t get paid for itââ‚ ¬Ãƒâ€šÃ‚¦ the first thing NTL ask for when you ring them (after being on hold for 30 mins or more) is your crew number .


Andy E

Andy,Sorry mate,the number of in house guys sacked was 2,not 4! One for stealing & one for blowing jobs out!I think you know who i mean.......
The daily cock-ups are now reaching hourly cock-ups!All the brass seem to care about is the spreadsheets! They are more interested in getting a job done & as many as possible in the day than the quality of the actual installs.We have a good set of contractors here who usually do a good standard of work.
Unfortunatly,about 3 years ago,NTL decided to get rid of the quality control techs & have ONLY NOW replaced them in a lesser capacity.
Spike

[Andy E]

Sorry mate must have been mis-informed

I totally agree with you over the QC's
Many guys didnt like them, but I never had any problems with them
Still see Mr E now and again .... He always said cut down on the quantity and the quality will improve ...

But as you say, all the so called management are intrested in are figures

Im so glad im out of it now

Andy E

[spike7451]

Sure,Andy.Jimbo went to the contractors as a supervisor after being being QC for x years...AND he got shatfed!If you did'nt do a cr** job then you had nowt to fear from the QC's.
Here's a idea for the original poster.Take a few digi photo's of the install,post them here & ask the Mods to pass them on to NTL.
Wonder if that would raise them from slumber!????
NAHHH!
sPIKE

[Kliro]

Maybe the installer thought you didn't want the cable tacked to the wall?? (I know i wouldnt)

Did you ask him to do it at the time??

[marky]

when i went from stb to modem i wanted it in my bedroom i wasnt in but my wife was they gave here a 20 mtr ethernet lead and said see ya bye

[D@n]

Ok this is whats happening at the moment.2 guys came around advertising NTL services and i guess i got lucky so i tell them about it and they said its awful and took name number address etc... they also asked if we had everything on NTL and i have so he said we got a good bonus then and we should have been looked after.So he is going to pass it on and get it sorted.
And to the guy who asked about tacking it to the wall.I wouldnt mind if they drilled it aslong as its neat not a big hole in the wall or ceiling, just as long as it is neat and hidden so i cannot trip over it anymore.I will reply again if it does/doesnt get sorted
Thanks guys, Daniel

[looselipsuk]

I didn't want to start a new thread and I think this one fits the bill.
My mate has just had Digital TV installed along with Broadband in his front living room.
My own set up has a wall plate mounted out of which come the necessary cables.
In his case all they have done is drill through the wall and left a short piece of cable and a splitter just dangling in the air.
He has rung CS and told that is how it is done these days.
My question here, is he being fobbed off and should he insist somebody comes out and does a proper job?
I appreciate any feedback available.

[jaycee]

That is rubbish. Tell him to insist someone come out and make a neat job of it, if they won't, tell him to threaten them with damage to his property.

[D@n]

ok its been a couple weeks since those ppl came around still its not sorted this is getting ridiculious we have the complete full ntl services and we get nothing with that, seems to me Ntl is more bothered about getting new and more customers then looking after the ones they already have.it would be nice if i could talk to a member of ntl staff on this forum and ask him to help me out