My Installation was terrible
 

Im not sure if this is the right place to post but i will carry on.When the guy came to setup up my NTL broadband modem and cable i thought he would of drilled it like he did with my friends house and cousins but he just gave me the wire and said to trail it through the house.so now i hav a cable hanging down the stairs and i hav nearly caught myself on it a couple of time and my dog has nearly broke her legs on it by tripping on it.We called ntl up and they said we will have to pay for it to be drilled and i dont think thats fair because my cousin didnt pay they just got it drilled so it was hidden away so you cant choke on it.Im going to email them again to ask if they can get someone to sort this out and i also wanted to post it here to see if someone from NTL sees this and comes to the rescue

Re: My Instalation was terrible
 

Welcome to the forum Dan, they must have drilled through a wall to get the wires into the house? were does it enter your house and were is your tele and comp located?

Re: My Instalation was terrible
 

The cable comes thru the front room under the door up the stairs then into my room there was no drilling done just some wall plugs put on the skirting board to keep the wire from touch floor
TV - Downstairs living room
Comp - Upstairs my room

Re: My Instalation was terrible
 

Sounds like a supervisor needs to come out and have a look, I am sure some one here can help as there are a few people that work for NTL :)

Re: My Instalation was terrible
 

How would i be able to get a supervisor to come look at it?

Re: My Installation was terrible
 

Hopefully some one here will be able to help you :) Failing that you could ring and ask them to send one out as you have a unsafe installation that you are not happy with it

Re: My Instalation was terrible
 

hi and :welcome: to the site , ring ntl up and complain :)

Re: My Instalation was terrible
 

Will do that thanks guys

Re: My Instalation was terrible THEY SHOULD HAVE PUT CABE THE WAY YOU WANTED IT DONE
 

Re: My Instalation was terrible
 

Lets hope he comes back and lets us know if it got sorted

And welcome to the forum Andy :)

Re: My Instalation was terrible
 

whoever done the installation was a complete cowboy, he should have done the installation the way you wanted it even if it took all day, the installers are equipped with drills and drillbits and all the tools required to do an install anywhere in the house, even in the garden garage/shed, you need to get in touch with ntl and complain whoever you spoke to was wrong to say you need to pay, they must be new or not sure.

Re: My Instalation was terrible
 

i second that andyhandy1972 sounds like a shocking install get on the phone and tell them you want it doing right if its unsafe then they have a duty to put it right.

Re: My Instalation was terrible
 

I havent sorted it yet which number do i call by the way to complain about it and get it sorted?

Re: My Instalation was terrible
 

Ring 0800 052 2000, they should be able to speak to someone in Installs for you :tu:

Re: My Instalation was terrible
 

Have you complained to Ntl at all yet?

Their number is 0800 0522000

If they fob you off or you don't get the reply you think you should then please come back. I'm sure the Team would be willing to escalate the problem if you are still getting nowhere after complaining. :)