Cancelling NTL - letter wording help please?

[andygrif]

Yes, sorry, perhaps.

[Matuka]

I think so too.

He was being sarcastic about NTl listening to him, not you lot.

Zoombini was greateful for all your replies, they helped him write his letter & it is being sent by recorded delivery tommorrow.

What he meant was that NTL would not listen to his complaint.
NTL are now doomed to be history for us both.

Hi
You dont need to write a letter to cancell just phone c/s i have cancelled thursday phoned c/s gave them 30 days notice it was exepted they phoned me back saturday 24th to confirm cancellation and reason for leaving bt have allready bean in touch with ntl

[Matuka]

well, do & dont have to are a matter of who actually cancells the account.
If NTl want to they can insist on it, however writing in just makes it legal & confirmed so that they cannot deny any cancellation took place etc. he HAS rung in & cancelled it though, its jjust that knowing NTL he is best off confirming it in writing.

[Macready]

I cancelled mine recently, I had one letter saying that I owed them £25, but as it was my last month and I had ADSL installed, I felt they could wait for that cash.

The irony being they sent me a letter saying that I could be charged £20 for reconnection when I made payment of that bill is funny, as I dont want their service back \0/

NTL, just like any other company, can say they have not received a letter, or, it was overlooked.

One sure fire way to get them to realise you are serious is to cancel the direct debit with your bank.
If you owe them money, you will hear from them, whether you pay up is a matter for your own judgement.
Telephone them first by all means, but tell them that you are cancelling the direct debit.
Ntl must be on some kind of suicide mission as I see it, they increase charges to one set of customers, how the customers react, only time will tell.
I have already informed them I will be cancelling some of the services, I am currently on 1 mb broadband, I may aswell drop down to the level below.
For the sake of writing off a £3 per month increase, they are risking losing a lot more.
But it will take a lot more customers to treat them the same way, if enough do and they take no action, then they have basically signed their own death warrant.

[zoombini]

Yeah, death to NTL...

[Peter_Stanley]

Originally Posted by tridens

Hi
You dont need to write a letter to cancell just phone c/s

This is fine if they don't lose the record of cancellation. I phoned to cancel on 23rd February and followed up with a letter and cancellation of my DD.

Heard nothing from NTL for a month, except automated letters saying that I seemed to have cancelled my DD. Took me 2 more calls to find out that the cancellation request had been lost in the move to a new billing system and that the cancellation won't be effective until sometime in May! However, the billing will apparently be corrected and as I owe NTL rather than the other way round, I'm not too worried...

[zoombini]

OkIDOKI..

I have rung & cancelled it.

I have written and cancelled it

I sent the letter by recorded delivery

I specified the date to finish, that there should be no cutoff till then, that I wanted an acknowledgment of the letter & that I was unhappy with thier treatment of a long term customer etc.

I gave them 1 months notice.

I have BT & sky being installed in place & am looking for an ADSL supplier.

Job done....

[Neil]

Originally Posted by zoombini

OkIDOKI..

I have rung & cancelled it.

I have written and cancelled it

I sent the letter by recorded delivery

I specified the date to finish, that there should be no cutoff till then, that I wanted an acknowledgment of the letter & that I was unhappy with thier treatment of a long term customer etc.

I gave them 1 months notice.

I have BT & sky being installed in place & am looking for an ADSL supplier.

Job done....

What's the betting you get cut off early!?

[Stuartbe]

Originally Posted by Neil

What's the betting you get cut off early!?

Going by my experience I would happily put a tenner on it

[zoombini]

Somehow I wont be taking up that bet....

However I am not going to be paying any more until that date, if they want thier money then they have to provide the services I have paid for.

[Matuka]

And today we have a nice letter from NTL saying that "You've told us that you want to leave us, can we now give you a few things to consider before your service is swtiched off on 26/05/04".

This to me is a written acknowledgment of my letter/phone call & proof that they are aware of what/when my contract is to be terminated.

Thats a letter I shall keep for a while.

Although the points to consider are laughable...

[ntl customer]

Originally Posted by Matuka

Although the points to consider are laughable...

And they are...

[stewie]

zoombini ... "JOB DONE"

YOU HOPE!!

look at my thread about cancelling..

oh and the "reasons to stay" we got that even though they said they hadn`t recieved our cancellation.