Superhub : Firmware R37

[robson689]

Originally Posted by Martin Dee 11

I don't see the point of the Firmware Beta Tests because if you find a bug in the Firmware it still gets released

Well you report the bug on the beta forum and if enough people can replicate the issue it will be fixed before the firmware gets released... That's the whole point in beta testing.

[General Maximus]

Originally Posted by Martin Dee 11

I don't see the point of the Firmware Beta Tests because if you find a bug in the Firmware it still gets released

I know dude, that is why I thought it was pointless about signing up as a tester. I did it out of curiosity to see what they wanted testing but I know they arent going to do anything about the feedback I give them. I think it is all a PR stunt to make it look like they have listened to the feedback from the users before it goes to general release.

Originally Posted by robson689

Well you report the bug on the beta forum and if enough people can replicate the issue it will be fixed before the firmware gets released... That's the whole point in beta testing.

In theory yes, but VM don't adhere to established methodology and standards. Users on this forum report major issues when testing firmware and then a few days later you get an annoucement from VM saying "after successful trials we will be rolling out Rxx at the start of next week". There is no way that gives them the time they need to address any issues and test again to see if they have been fixed.

[chienmort]

Still no R37 but seen at 6:30 this morning. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Of course the ** did have characters.

[Sephiroth]

The T3 timeout usually means there's a busy upstream preventing the background keep-alive chit chat from occurring. A string of them would end in a T4 event with a rboot (if 16 T3s occurred). The odd T3 is nothing to be concerned about.

So nothing to do with the R37 download.

[Chrysalis]

Originally Posted by General Maximus

I know dude, that is why I thought it was pointless about signing up as a tester. I did it out of curiosity to see what they wanted testing but I know they arent going to do anything about the feedback I give them. I think it is all a PR stunt to make it look like they have listened to the feedback from the users before it goes to general release.

I agree, remember the youtube streaming bug, I personally reported that bug during beta testing and also mentioned it on this site, I am fairly sure someone also backed me up and the report was ignored until thousands of people on the forums complained after general release.

It probably is a PR stunt but you do get early access to new firmware which may be beneficial if you waiting for a particurlar thing to be fixed.

[NickDK87]

Can updates re boot your modem for you?

I didn't get the update all over over the weekend tried last night and nothing. But about 20mins ago while brawing the internet wasn't working, the blue light was flashing though for about 3 or 4 mins. Then did a re boot started working with R37.

[LenMackin]

Originally Posted by Mick Fisher

How pathetic, that in over two years netgear still haven't got the firewall working properly on VM's wretched superhub.

You still have the protection offered by NAT but that is not the point. One would expect that on such a limited feature device that they would all work.

Unfortunately during my experience of the superhub very few if any of the features worked totally as expected. Quite disgraceful IMHO

Yes I totally agree with all that you have said. I still maintain that despite my SH in normal mode currently behaving itself it is a shoddy piece of kit. it's cheap and nasty. I notice that even on the instructions issued by VM on setting up the SH it states that even a 'fish tank can reduce signal strength' and heaven forbid that you put it on a 'bookshelf between two books'. Not much chance through walls then?

It's a pity that VM don't concentrate much more on offering a proper world class cable solution to us residential punters rather than offering confused information and pricing, missed deadlines, TV channels that are nothing but repositories of what has been shown already on mainstream TV channels, speed doubling designed to hit the headlines that results in a crippled network followed by speed reductions for most of the day because they can't cope and finally - lying to their customers. If they sacked the marketing team, stopped the stupid TV adverts and plowed money into network, content and support for their technicians we would all be happy.

[BenMcr]

Originally Posted by LenMackin

I notice that even on the instructions issued by VM on setting up the SH it states that even a 'fish tank can reduce signal strength' and heaven forbid that you put it on a 'bookshelf between two books'. Not much chance through walls then?

It isn't just VM that say it

http://support.draytek.net.au/index....reless-network

Sheets of metal (such as filing cabinets) reflect wireless signals (causing ghosting like on a TV). Large bodies of water such as fish tanks (and human beings) absorb wireless signals. The closer your router is to these obstructions, the more severe the interference, and the weaker your connection will be.

Wireless signals going through walls and furniture will reduce the strength of your router's wireless signals. Also the angle at which the signal passes through the wall is significant, since wireless signals travel basically in a straight line.

http://cr4.globalspec.com/thread/51162

On a serious note here folks, propagation studies here in "End-of-the-Earth", Oregon for some local hotels have, time and again, shown that water features and other decorative structures both degrade the signal AND cause some truly bizarre reflections.

[Chrysalis]

So VM missed the deadline they set for themselves, rollout not agressive enough, tftp servers not big enough?

[Sephiroth]

The take away from Ben's note is that if you're serious about wireless, even a top class router may need to be augmented by an access point.

That said, the SH is the lowest of the low in wireless capability having only two postage stamp sizes antennae at the bottom reae of the thing. As I'm always reminding peopos!

[Mick Fisher]

Originally Posted by LenMackin

Yes I totally agree with all that you have said. I still maintain that despite my SH in normal mode currently behaving itself it is a shoddy piece of kit. it's cheap and nasty. I notice that even on the instructions issued by VM on setting up the SH it states that even a 'fish tank can reduce signal strength' and heaven forbid that you put it on a 'bookshelf between two books'. Not much chance through walls then?

Put the superhub IN the fish tank thats where it deserves to be.

Originally Posted by LenMackin

It's a pity that VM don't concentrate much more on offering a proper world class cable solution to us residential punters rather than offering confused information and pricing, missed deadlines, TV channels that are nothing but repositories of what has been shown already on mainstream TV channels, speed doubling designed to hit the headlines that results in a crippled network followed by speed reductions for most of the day because they can't cope and finally - lying to their customers. If they sacked the marketing team, stopped the stupid TV adverts and plowed money into network, content and support for their technicians we would all be happy.

VM only care about profit. How happy the customers are is way down on the list.
It would seem VM are incapable of offering a service that all their customers are happy with and at the same time, making a profit that their shareholders and bonus grabbers are happy with.

Vote with your feet, I did.

Originally Posted by Mick Fisher

Put the superhub IN the fish tank thats where it deserves to be.


VM only care about profit. How happy the customers are is way down on the list.
It would seem VM are incapable of offering a service that all their customers are happy with and at the same time, making a profit that their shareholders and bonus grabbers are happy with.

Vote with your feet, I did.

So are ALL Sky customers happy with their service? There is a thread on their own forum entitled Sky is the worst company I have ever dealt with.

Its clear you are unhappy with the service you had from VM but don't assume everything is rosy with Sky. You probably don't realise as you spend your time posting in a cable forum - strange that?

http://helpforum.sky.com/t5/Sky-Broa...ith/td-p/36699



---------- Post added at 16:22 ---------- Previous post was at 16:19 ----------

Originally Posted by Top banana

So are ALL Sky customers happy with their service?

Ben Mcr may be able to confirm this but as I understand it all staff and that includes the CEO and the Directors are bonused on happy customers as per all Virgin companies

[Qtx]

Originally Posted by Top banana

So are ALL Sky customers happy with their service?

---------- Post added at 16:22 ---------- Previous post was at 16:19 ----------



Ben Mcr may be able to confirm this but as I understand it all staff and that includes the CEO and the Directors are bonused on happy customers as per all Virgin companies

Gotta suck to work for virgin this year then lol.

So far my experience since switching from virgin to sky is that customer service and quality of services provided is unbelievable different . Sky comes across as polished and quality compared to virgins cheap and not even cheerfull 99p shop quality.

Virgin couldn't roll out a wheel without screwing it up, let alone a firmware upgrade or speed doubling

[Sirius]

Well my shub now has R37 on it

It seems that as i tested an early version of R36 they had to manually load R36 on my shub and lock it. Therefor it had to be unlocked to accept R37. There does not seem to be any issues so far

[Hans Gruber]

Originally Posted by Sirius

Well my shub now has R37 on it

It seems that as i tested an early version of R36 they had to manually load R36 on my shub and lock it. Therefor it had to be unlocked to accept R37. There does not seem to be any issues so far

Who do you get to unlock it? Just phone CS?