TiVo : Is the TiVo charge now £3 per month on all TV packs?

[devilincarnate]

I can see that all of them that got it for free will start to get e-mails saying that they now owe £99, To offset the difference for the refunds that are been given

[denphone]

Originally Posted by Chad

I'm just pretty sure refunding millions of pounds wasn't in their strategy for TiVo. They clearly overestimated the pricing, and what people would pay for a premium product. I'm sure they've overestimated demand too. The second quarter results at the end of this month will clarify everything. If I'm wrong, I'll eat my hat and humble pie. Or a hat full of humble pie!

Yes and l will be first in the queue to gleefully throw the pie in your face.

---------- Post added at 20:10 ---------- Previous post was at 20:09 ----------

Originally Posted by devilincarnate

I can see that all of them that got it for free will start to get e-mails saying that they now owe £99, To offset the difference for the refunds that are been given

Your imagination is running riot Devil.

[kop32]

Originally Posted by Chad

I'm just pretty sure refunding millions of pounds wasn't in their strategy for TiVo. They clearly overestimated the pricing, and what people would pay for a premium product. I'm sure they've overestimated demand too. The second quarter results at the end of this month will clarify everything. If I'm wrong, I'll eat my hat and humble pie. Or a hat full of humble pie!

I think most people would be happy if in fact the TiVo was a premium product but until they iron out the many flaws or start to deliver their "its in the pipeline" promises people will remain reluctant to pay the asking price.

[Chad]

What would be a realistic figure to expect for confirmed TiVo customers at the end of July? If pre registrations were 65,000 back in April, engineers have confirmed in this forum that they are installing them non-stop at the moment plus this month has seen a price slash then anything less than 110,000 would be a failure right? If you don't agree, what's your figure?

[denphone]

Originally Posted by devilincarnate

I do not know what you mean as I have just been trying to imagine what it is like to have a imagination

You are a man of many great talents Devil.

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

Originally Posted by Chad

What would be a realistic figure to expect for confirmed TiVo customers at the end of July? If pre registrations were 65,000 back in April, engineers have confirmed in this forum that they are installing them non-stop at the moment plus this month has seen a price slash then anything less than 110,000 would be a failure right? If you don't agree, what's your figure?

It would not surprise me if they had shifted 150.000 by the end of July.

[Chad]

Originally Posted by denphone

It would not surprise me if they had shifted 150.000 by the end of July.

So anything less that 150,000 would be a failure for you then Denphone?

[denphone]

Originally Posted by Chad

So anything less that 150,000 would be a failure for you then Denphone?

You said that not l.

[Stephen]

Originally Posted by Chad

As I posted a few days back, and now the refund accross the board has been confirmed, I hope the "65,000 pre-registered for next-generation TiVo TV" announced as part of the first quarter 2011 results on 20th April didn't actually take up the service. Surely Virgin can't afford £3,250,000 worth of refunds?

I've posted before that I don't think TiVo is selling well, and now I'm starting to see the signs. There is no way Virgin would refund millions worth of pounds without good reason, so I don't think current subscribers are anywhere near 65,000. Maybe the rumour I heard about 10,000 subscribers isn't as far off the mark as I thought. Also the way the TiVo price has been slashed smacks of desperation, it's almost as if Virgin are having a fire sale from launch.

When are the next quarter results announced, is it the end of July? Looks like Virgin are desperately trying to push up the numbers of TiVo subscribers before the end of this month to avoid egg on their face?

Just to clarify, I'm a very happy Virgin customer but I'm not blown away by TiVo whatsoever. I would have liked them to focus on more channels and content ahead of this fancy PVR.

I'd hardly say they will be refunding millions of pounds at all.

[Chad]

Originally Posted by Stephen

I'd hardly say they will be refunding millions of pounds at all.

EXACTLY my point! Just refunding 20,000 TiVo customers would "cost" virgin £1,000,000. That's why I believe the current uptake of TiVo is nowhere near what people are guessing or estimating. Just refunding 5000 TiVo customers their £49.00 would cost Virgin almost £250,000.

[denphone]

Originally Posted by Chad

EXACTLY my point! Just refunding 20,000 TiVo customers would "cost" virgin £1,000,000. That's why I believe the current uptake of TiVo is nowhere near what people are guessing or estimating. Just refunding 5000 TiVo customers their £49.00 would cost Virgin almost £250,000.

A man of great positivity tonight Chad.

[Stephen]

They will not be refunding every customer though.

[Chad]

Originally Posted by Stephen

They will not be refunding every customer though.

Yeah I understand that but it will be the majority of customers. Even if the 65,000 pre registrations back in April did eventually take TiVo, and only half of them are due a refund, that's still over £1,500,000 worth of returned money.

[Stephen]

But the majority of customers will not see forums or know about the price drop so saying the majority are to be refunded is a bit of an exhageration.

Originally Posted by Stephen

They will not be refunding every customer though.

The post they will be refunding every customer

http://community.virginmedia.com/t5/...rs/td-p/586991

Hi

As many of you will have seen, we have just launched the marketing campaign for Virgin Media TiVo. As part of this campaign we've decided to lower the price for the 1TB box to £99.95. We're conscious that the earliest buyers of this great product paid £149.95, which was an offer only available to existing Virgin Media XL TV customers at the time.

We want to ensure that those who bought TiVo early are not missing out on the more competitive price now available. We're therefore pleased to say that we'll be crediting all those customers who bought the 1TB box at £149.95 with the £50 difference. This will appear on your bill in the next two months. We'll be emailing all these customers shortly, to confirm this.

We hope that you'll continue to enjoy your TiVo experience, which we think is the best way to watch TV, ever!

Thanks for your support

Alex

Alex Green
Executive Director, Commercial, TV & Online
Virgin Media

[muppetman11]

Originally Posted by Charliedontsurf

Yep instead of getting all resentful and telling people they were going to be put on a blacklist you could of just waited to see what the outcome was.

But its ok everyone knew you were making it up as you went a long so no harm done. Of course we must all remember not to complain about biscuits though, wouldnt want to be on the biscuit blacklist.

Apparently once on the biscuit blacklist you're only allowed plain biscuits, so no Jammy dodgers,,,,,,,,,,,,could you imagine...............

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------



Well it seems whatever the original plan was its all sorted now. Companys don't always get things right 1st time, but if they don't showing they have listened to customers is all we can ask.

I think in this case VM have clearly listened and acted within a couple of days.

I have read Daboz post and cannot see where he said people were going to be put on a blacklist , it seemed more like a question to me. In no way shape or form did he suggest if people complained they would defo be put on a blacklist so your post leaves me