1GB Cap Letter!!!!

[Sociable]

Originally Posted by Dr. Plummer

I agree but my main point is that ntl do not advertise the fact that their broadband service is shared with other customers or tell them that they cannot exactly do what they want to do with their connection i.e there is a download limit being enforced etc.

Handled correctly it could actually be used as a selling point though.

But this would only be possible if the AUP and how it was enforced actually made sense.

Originally Posted by DrAwesome

What is the point of paying £17.99 a month for a BB connection then worring that if you use it too much you will be spoiling another persons enjoyment, you shouldnt have to worry or wonder if jack & jill 5 miles away has enough bandwidth just because you are using your connection, the only people who should worry weather there is enough bandwidth is the isp.

The point is the potential customer would not worry, they would probably not buy the product if they were told that they would have to watch or monitor how much bandwidth they were using in order to keep within the AUP.

[Blake]

I can't blame the customer for using his/her connection, as they see fit. If it becomes a problem, then maybe ntl should sort it out, but not the way they are doing.

Almost say the same for the roads, I only use the local roads twice a week and main ones maybe once.. yet there are ppl who use them all day, everyday, toting up some serious milage. Does not bother me, I just leave earlier if i'm aware of traffic problems.

Personaly, I believe it's ntl's problem for not outlining that it's shared.. etc etc.

Ok, so it's still a connection to the net, and fairly cheap so we know it aint a leased line.. but, how many of the alleged 1 million customers are tech heads?

Maybe a differant package(s) should become available, like they have for the TV, to suit the needs of the individual/family.

Game connection, dedicated connection, maybe low contention for the gamers out there (max up/down of xxx mb week/month).

Web + mail connection, more or less the same as gamers, but on another card, as not to affect the gamer. similiar max usage allowance to gamer

Family pack

Wanna be heavy connection, all people who aim higher than the current guideline. Higher allowance

I am heavy user connection.. as it says, high contention, away from the other packages. No limits

Not sure how it would be all but together, not my problem, this is for the people who get paid to sort out these problems.

Just ideas.

[Florence]

they need a way to monitor also.. as for paying £17.99 and worrying about the cap you would struggle to abuse 1 gig a day on that service.

[Blake]

I do not monitor my connection, why should I.

Not for me, always looking at a box, checking usage.. becoming uneasy when you get near your allowage.

Nope, would not make the internet enjoyable at all, be almost like when we had to pay per minute for the dial up's .. never again!

[asdf]

In the same way that you don't keep a tab on how many phone calls you make, or how many items you put in your basket at Tesco's?

Life is full of watching what we do, we watch what we eat, what we buy, how much we spend etc.

If you're not a BIG downloader you're not gonna need to keep watching it, so don't fret. If you are a BIG downloader then maybe you should consider moving to ADSL and leave ntl

Please do!

[asdf]

Originally Posted by Blake

Personaly, I believe it's ntl's problem for not outlining that it's shared.. etc etc.

EVERY other consumer ISP uses shared connections. No one advertises this!

When you were on dial-up, they didn't have as many modems as they did customers waiting for your call, hence why you'd sometimes get a busy tone at peak times. It's the same with broadband. No consumer ISP in the world is going to pay for everyone to have 1mbps throughput!

Just imagine how much ntl would need to lease for that?

[Acathla]

Geees! Opened up a can of worms again didnt I
I'm just going to put my thouts in again.

As I previously stated, I do download over 1Gb of data per day but about 2Gb or 3Gb tops but not the 10Gb some are claiming to download. I do nearly all my downloading during the night.

NTL have sent these letters out blind as a mailshot. They dont quote figures that I am downloading, they dont tell me how I am degrading others performance. Only that I am. I guess i have to trust NTL and take their word for it! As if. I will be asking for proof of the pudding.

Responding to asdf: The more calls you make the more you pay. THe more items you put in your basket at Tesco, the more you pay. Mabe NTL should think about the more bandwidth you use the more you pay? The 1Mb connection was dropped from £50 to £34.99 I remember sometime ago now but clearly they werent ready for the uptake or actually realised how much more bandwidth the would need!
Now what about an idea like some ADSL comapnies? Lower speeds during peak times and faster speeds during light times? or, how about repricing the broadband service? say 1Mb with 1Gper day cap, £30 and 1Mb with unlimited downloading £40/£45. What would people think about that? I wouldnt mind it certainly.

Do NTL actually have a users forum anymore since the killed off .com?
Maybe we need to set one up (although we would need the cooperation of ntl on this).
NTL are a company of high paid bigwigs who concentrate on profits far more than customer satisfaction. Yes profit is important but keeping customers happy as well is equaly important.

Come on NTL, talk to us - that all we want!!!

[Blake]

[QUOTE=asdf]EVERY other consumer ISP uses shared connections. No one advertises this!QUOTE]

All the ADSL providers I see do display this information.

Thay all say x connection, on a 50:1 / 40:1 or 20:1 contention ratio.

Ntl, as far as i'm aware, do not advertise this.

Even on their own website, when ya goto sign up, there is nothing about the connection being shared. Or am I blind

http://www.ntlhome.com/ntl_internet/...d_producttower

One from Plusnet, for example, says that it is 50:1 contention, under Your Connection

http://portal.plus.net/info2/residen...lfinstall.html

[asdf]

To be honest, if you know what contention means you will know that all broadband is shared. So a pretty null point.

NTL is aimed at the masses and as such isn't very techie in the way it advertises. Think of it like BT or AOL. It's not a niche service, it's the tesco or sainsbury's of access.

[Blake]

It is a null point, if the people know about it.. I agree, but what about the other 1 million subscribers, I'm sure not all 1 million are educated on stuff like this.

It's not that they are uneducated, wrong wording, they are mis-informed.

At least if the advert says contention ratio of xx:x, those who do not understand, could ask. If not, then they are no wiser, and continue to use the connection.. assuming it's still unlimited, as sold to them.

So the masses that ntl is aimed at, could, without knowing, abuse the system, because of the mis-informed adverts.

Not going to argue..

I feel that a lot of people will be unhappy if they recieve these letters, what with the broadband plus too, I guess lots of people will also be using that, even more the ones who are new to the internet .. it all adds up.

[icanadvise]

[QUOTE=Blake]

Originally Posted by asdf

EVERY other consumer ISP uses shared connections. No one advertises this!QUOTE]

All the ADSL providers I see do display this information.

Thay all say x connection, on a 50:1 / 40:1 or 20:1 contention ratio.

Ntl, as far as i'm aware, do not advertise this.

Even on their own website, when ya goto sign up, there is nothing about the connection being shared. Or am I blind

http://www.ntlhome.com/ntl_internet/...d_producttower

One from Plusnet, for example, says that it is 50:1 contention, under Your Connection

http://portal.plus.net/info2/residen...lfinstall.html

Looks like you are blind (your words not mine), see http://www.ntl.com/locales/gb/en/hom...and/what/same/ bottom of the page, and with an explanation.

[MovedGoalPosts]

A flat rate pricing model inevitably must accept some users will use a service more heavily than the average, others less than average. Assuming the business model is correct, the patterns should balance out.

We have plently of examples of flat rate pricing in the UK: postage - it costs me as much to send a letter to my neighbour as it does to the other end of the country; Council Tax - my wheelie bin is nearly almost only 1/2 full each week, my neigbours is usually overflowing, but we both pay the same effective contribution. I could go on.

The majority of users like flat rate pricing structures, as they know where they are with them, and don't have to worry about use. Even ntl in promoting their telephone services encourage the model as it will be cheaper for the customer who makes lots of calls. It's the whole idea of the concept.

For flat price models to work, it's up to the supplier, to price the service accordingly.

Perhaps the flaw in the current model is not that there is an absence of a heavy user tarrif, because the current service should be set up to expect that. Perhaps there should be a light user option in addition to the standard service, cheaper than at present - effectively a standing charge for your connection and then pay as you go for data shifted.

[2||Para]

I was considering upgrading my 600k service to 1mb until i read this thread.
Have i got it wrong? or as i mainly use BB for downloads there would be little point as i would just reach cap quicker?

I know there are a lot of isp's could someone please give me there opinion on alternative providers?
I am on NTL cable phone so this will, im sure,limit my options.

many thx

[Blake]

Icanadvise,

I honestly did not see that, I blame my screen res 1792x1344 and bad eye sight.
I stand corrected, and apologies to all other members for mis-information.

Justanothernoob,

I class myself as uneducated.. and I do not pretend to know it all, I did not realize so much was todo with cable/uBR/contention, etc etc, just that a 100:1, 50:1 or even 1:1 number (as advertised on most ADSL sites) was the number of people sharing the connection.

I have no arguments with anyone, just trying to look at it from my *lack of knowledge* (and maybe others) piont of view.

If ya don't ask, you will never know!
If ya never say, you will never be corrected!

I ain't got a clue what my usage is, not something I watch.
I just use the internet as I have been shown, I access usenet, but not P2P

I ain't against the people using any connection to get terabytes of stuff or against those condeming it. Just thought i'd put my view across.