1GB Cap Letter!!!!

[Klaus]

Originally Posted by ntl customer

Really?

Take a look at FAQ #6 on the Gio Internet page

Are ntl opening up their network to the competition?

Interesting point. Question is will they be opening them so all current ADSL providers can join in, or will it be NTL offering their own ADSL? I've heard rumours of the latter and I wonder how hard on a technical side the former would be?

Klaus

[ntl customer]

Originally Posted by JustAnotherN00b

That applies to dialup traffic. .

Really? Then why does it say this...

Do you support BT & NTL Phone Lines?

We currently only support BT land lines, we will be introducing Broadband for NTL lines in the future.

[rodd]

Originally Posted by JustAnotherN00b

I hope those customers of other cableco's in the USA when receiving letters informing them that they are getting their services terminated in 5 days if they don't moderate their usage don't follow your approach. The letter I've seen was very similar to the ntl one, it quoted some AUP and informed that customer was overusing and this was detrimental to network for other users.

ntl have never cut customers services down for over-usage, Tiscali do it, customers phone Tiscali and are informed they are on probation and have to stay under a pretty small traffic limit for x days before they can have their full speed back.

Zero options? Most ntl covered areas now have ADSL. ntl has nearly a million customers on cable modems, all of these have no choice? Sorry man you're pretty anti-ntl and it costs credibility. I'm looking from both sides, I was pro these measures before I was staff, my opinion has if anything been strengthened by recent events, some people's usage is nuts, and as I said before no contended network can be expected to perform well if such usage is tolerated. If you are a relatively light user your subscription is subsidising these people. If you're a really heavy user why should other people be paying for your usage? Bandwidth usage seems to be one of the few things left where the communist idea is the most popular.

If the USA cableco's sent out letters as you indicated, ntl hardly needs to copy such bad practice, and there is no justification for it. The USA cableco's would also need to have indicated the amount of overusage to enable the customer to reduce sufficiently. However, we are not in the USA and have no need to copy any bad practice they have. Better to copy Japan's practices, or some other country.

NTL would also be better off, if ntl tried to copy other companies good practice, in whatever areas other companies were better in.

Quote { Zero options? Most ntl covered areas now have ADSL. ntl has nearly a million customers on cable modems, all of these have no choice? Sorry man you're pretty anti-ntl and it costs credibility. }.

You didn't read and understand properly what I said --
Quote { Tiscalli isn't the only ADSL service anyway, there are dozens of providers to choose from, once you get away from ntl with it's almost zero option of choices. }
To help, I have made bold and italicised the most relevant part.

As for being anti-ntl, that's nonsense, I am pro customer, yes, and anti bad practice, bad customer treatment, bad service and BS. I may have missed a few. NTL were at one time a lot better and a lot more competitive. Though I do understand, that you, being an ntl employee, will try to stick up for ntl, regardless of their deficiencies.... which costs credibility, methinks.

As I have said before, if anyone gets problems with ntl and their cap, or ntl is about to cut them off, go elsewhere to ADSL. Plusnet, as I understand it, there is no problem with a cap. There are plenty of other ADSL companies to choose from.

[Stuartbe]

Originally Posted by JustAnotherN00b

Have been speaking on MSN with a member of staff from 'another' broadband ISP hehe

Me says:
you may have some more users on the way sir
xxxxx says:
why's that?
Me says:
looks as though we are beginning to enforce traffic limits on our heaviest users
xxxxx says:
oh ok
Me says:
I do mean heaviest, one guy who popped up on a forum to complain downloaded 264GB last month and uploaded 60-oddGB
xxxxx says:
264 - bloody hell
xxxxx says:
we don't want him!

Dont wory - he will have a sore wrist and be blind most likely !!

[Blake]

ok..

If it's contended service, how the HELL can one person take ALL hte bandwidth away from everyone else ?

Is that not was contention is all about! .. How can one get 10g a day, on a service thats shared by other people, if they are *affecting* other users, they have to be affecting their own, so the chances of getting 10g a day is remote.

Aint not tech, never claim to be.. just pointing out the obvious

[cjmillsnun]

Originally Posted by iron25

I pay for a service and I intend to use that service, if I want to download 24 hours a day then I am entitled to and until someone tells me otherwise I will continue to do so.

To say I should be kicked off just proves to me how ignorant you are. It's people like you which annoy me, just because I download more than you I should get kicked off. Get real!

If NTL only want me to download 1gb a day than I should be paying about £3.50 a month and not £35. I did not get 1mb so that I can download web pages quicker, I got it because I download alot.

Since having NTL broadband I have not suffered any slow down and to blame poor network performance on heavy users is pathetic. The poor performance is down to a poor network!

1. When did you subscribe to the 1Mb service.

2. Have you ever read any version of NTL's AUP?

3. Do you ever think of any other users on the service?

4. Do you know anything about how DOCSIS works?

By downloading that much you WILL be degrading other users performance whether NTLs network is good or poor.

You have to remember that the service is contended. In other words, other users share the bandwidth you use.

If you want a non-contended service at 1Mb, you would be paying considerably more than £34.99 per month!

[Sociable]

Originally Posted by Blake

Aint not tech, never claim to be.. just pointing out the obvious

As is often the case the answer lies between the two extremes.

At off peak times they will not be impacting on others or themselves but at peak periods everyone including themselves will notice a degredation in service.

The hogs don't mind too much as they are getting so much extra usage anyway but those expecting a reasonable service when they do use it are rightly annoyed as they dont have the balancing extra benefit.

One solution to the problem would be to put all the known hogs on one UBR then see just how fast they would all scream about other people's useage getting in the way of their own.

This is not possible though so the logical way to ensure everyone wins is to encourage the downloaders to do so of-peak and that way nobody suffers from degraded services.

The advantage of doing this is it would then be possible to increase the allowances to more reasonable levels for downloading providing the majority of that use was at off-peak times.

Originally Posted by cjmillsnun

By downloading that much you WILL be degrading other users performance whether NTLs network is good or poor.

You have to remember that the service is contended. In other words, other users share the bandwidth you use.

That information is not provided to people who come to buy the product, lets face it, I have not seen on channel:ntl whilst ntl are promoting their broadband service that customers share their connection with other paying customers, ntl does not ask or warn customers that they have to be really careful with their connection because they might effect other customers etc etc.

[Blake]

Hmm..

Thanks the heads up Justanothernoob.

Didn't realise so many factors we're involved!

[cjmillsnun]

Originally Posted by obvious

I'd recommend DocsDiag as a useful tool in any case. ntl could hardly claim that 66% capacity was being used by STB users.

Really????
Unless you are original NTL I would say that there would be far more STBs on the network than SACMs. And they all use the same UBR!!

[cjmillsnun]

Originally Posted by Dr. Plummer

That information is not provided to people who come to buy the product, lets face it, I have not seen on channel:ntl whilst ntl are promoting their broadband service that customers share their connection with other paying customers, ntl does not ask or warn customers that they have to be really careful with their connection because they might effect other customers etc etc.

True, but all users have to agree to abide by the AUP when they are connected.

Perhaps a copy should be forwarded to all users when they initially subscribe, giving them the right to cancel without penalty if they don't agree to them.

[Ben]

Originally Posted by cjmillsnun

Perhaps a copy should be forwarded to all users when they initially subscribe, giving them the right to cancel without penalty if they don't agree to them.

Can you really see NTL doing this

Originally Posted by cjmillsnun

True, but all users have to agree to abide by the AUP when they are connected.

Perhaps a copy should be forwarded to all users when they initially subscribe, giving them the right to cancel without penalty if they don't agree to them.

I agree but my main point is that ntl do not advertise the fact that their broadband service is shared with other customers or tell them that they cannot exactly do what they want to do with their connection i.e there is a download limit being enforced etc.

[DrAwesome]

What is the point of paying £17.99 a month for a BB connection then worring that if you use it too much you will be spoiling another persons enjoyment, you shouldnt have to worry or wonder if jack & jill 5 miles away has enough bandwidth just because you are using your connection, the only people who should worry weather there is enough bandwidth is the isp.

[Klaus]

Some good points guys. I would say I'm pro NTL, as they have given me a great service. However, I got a letter so I have that against them. I understand the need for a cap, but the 1Gb is ridiculous and needs a lot more thought.

Secondly, no-one from NTL had told me that I shared my connection and that how I use it could affect others. The first indication I had was in this letter yesterday and even then it was far from clear. These points should be made clear when you sign up to the service.

I've always used my connection as much as I've wanted to and have never noticed any slow down, day or night. If I don't notice it, I'd be surprised if others did. But maybe that's not the way it works. I am a techie and I want to know these things, but even if I wasn't, NTL should at least out-line how the technology works and how you affect others.

I am sorry to leave NTL, I've had a very good service from them. But while there are other ISP's out there offering unlimited services, I'll make use of them.

Klaus