Superhub : Superhub 2

[BenMcr]

Originally Posted by StevenNT

Though the £49 installation fee is excessive in my view for a modem swap out but they said will manually refund half of it afterwards. Last time I changed package on the phone I didn't encounter such a charge so a bit odd.

It's because you are getting the SH2.

If you have the SH1 already, you can opt out of getting the SH2 and get an over the phone upgrade

[StevenNT]

Originally Posted by BenMcr

It's because you are getting the SH2.

If you have the SH1 already, you can opt out of getting the SH2 and get an over the phone upgrade

Cool thanks for the explanation but will happily take the SH2 offer, was a nice surprise as I though the SH2 was coming out later in the year.

I assume, when I get my bill I can call up and request the instillation reduction the sales guy offered me? Unless he was telling porkies.

[BenMcr]

Originally Posted by StevenNT

I assume, when I get my bill I can call up and request the instillation reduction the sales guy offered me? Unless he was telling porkies.

I would double check that, as unless he's noted the account you will have a bit of an argument. The reduction isn't part of any current offer, if it was it wouldn't have to be done manually.

[StevenNT]

Originally Posted by BenMcr

I would double check that, as unless he's noted the account you will have a bit of an argument. The reduction isn't part of any current offer, if it was it wouldn't have to be done manually.

Oh I see, I guess I will have to wait and see and kinda hope he did note the account then. I assume it won't hurt to ask later on.

[spreadsheet]

I emailed the woman who sometimes emails me from virgin business and she mailed back saying that I would get one when they "become available"

[truthspeaker]

@spreadsheet
when they "become available" ? for £50 ?

[jb66]

Originally Posted by StevenNT

Apparently I'm getting one of these as well when I upgraded my broadband package on the phone last night so will get to play with this after the tech installs it on Tuesday.

Though the £49 installation fee is excessive in my view for a modem swap out but they said will manually refund half of it afterwards. Last time I changed package on the phone I didn't encounter such a charge so a bit odd.

Im not sure how you can be guaranteed one. I get 4 for 60meg+ customers, if I run out i put a SH1 in...

[Harryn9000]

are they avaible if i ring up as i've had 7 of the superhub 1 as they are useless

[Sephiroth]

Try it and let us know.

Originally Posted by Harryn9000

are they avaible if i ring up as i've had 7 of the superhub 1 as they are useless

Ring in and try, you'll only be one of 3 million who will be ringing in since hearing about a new CPE.

I don't use my superhub wirelessly as for some reason it doesn't cover most of the rooms in our house. But we have the new white Sky hub as well for our Sky connection which covers our whole house perfectly.

I run 2 ethernet cables from the superhub 1 into a xbox, 1 into a laptop, and the wireless is turned off as its useless.

EDIT*

I also turn the thing off when not in use as the power supply buzzes and whistles, fire hazard anyone?

[robson689]

Originally Posted by Bogof

I also turn the thing off when not in use as the power supply buzzes and whistles, fire hazard anyone?

Nope no fire hazard. Ring up or post on the community forum and they can send a fix one out.

[BenMcr]

Originally Posted by Harryn9000

are they avaible if i ring up as i've had 7 of the superhub 1 as they are useless

No, not yet

[Harryn9000]

cheers ben engineer i had this morning said 100mb upwards getting it first then working down

[KierenAris]

Exciting

[raging bull]

I had a SHub replaced this morning (Blue Lights of Death), engineer when asked about SHub2 couldn't tell me when they are to be issued.