[Merged] Tech Support to be charged at 0871 rate from 8 May - Page 12

Paul K · 12-03-2006, 20:48

Quote:

Originally Posted by whippetwoman

I really hate the web site as that takes you round in circles until you just give up - I may have missed some hidden link, but I cant find a way to contact them on line - and I definately am not ringing to voice my opinions, waiting half an hour and now to pay for the priviledge is a bridge too far.

http://www.ntlworld.com/helpsupport/contactus/

Stuart · 12-03-2006, 21:36

Quote:

Originally Posted by Chrysalis

<snip>
Sky has a lower churn rate tho, it is clear ntl has a cancellations problem with them having to be so agressive to sell products.

Yet, in my experience, Sky is far more agressive.. Look at the continual advertising on TV, in the news papers,in the cinema, in shopping centres.

Derek · 12-03-2006, 22:03

Quote:

Originally Posted by Chrysalis

Sky has a lower churn rate tho, it is clear ntl has a cancellations problem with them having to be so agressive to sell products.

The latest Sky financial figures put their churn level at just over 10%

The Ntl figures for the same timescale put their churn at 1.2%

etccarmageddon · 12-03-2006, 22:15

that could indicate that NTL make better rentention incentives whereas SKY dont care if you leave.

Chrysalis · 13-03-2006, 00:56

advertising and selling products at a loss I see as 2 different things. Ntl sell at a loss to keep and gain customers.

Oe do they make a profit from the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 I pay them for skysports.

Ignition · 13-03-2006, 10:10

Quote:

Originally Posted by dezzo

The latest Sky financial figures put their churn level at just over 10%

The Ntl figures for the same timescale put their churn at 1.2%

That would be annual churn and monthly churn mate. I find the idea of ntl having a 1.2% annual churn hilarious.

EDIT: It's actually 1.5% monthly churn rate according to page 16 of that PDF, 18% churn a year, with Telewest at 1.2% monthly / 14.4% a year. NTL stated it down to 1.2% monthly churn earlier on based on higher than normal moving.

Still a crap churn rate nonetheless, worse when factoring in the obscene deals that tend to be offered to stay on.

etccarmageddon · 13-03-2006, 10:15

that's churn during the 3 months reported.

Derek · 13-03-2006, 10:19

Quote:

Originally Posted by etccarmageddon

that's churn during the 3 months reported.

Hmmmm, seems a bit confusing. I suppose thats just classic fudging of the figures.

Ignition · 13-03-2006, 10:27

Quote:

Originally Posted by etccarmageddon

that's churn during the 3 months reported.

No it's monthly churn over that 3 month period, though churn stayed fairly steady for the year. I was quoting from the historical figures presented, read the page (16) of the PDF Dezzo linked.

Dezzo - ntl have to fudge the figures, they still lurch into and out of EBITDA negative territory, and are still net loss making. Telewest's better profitability does help a bit

etccarmageddon · 13-03-2006, 10:38

yeah I was reading page 3 which is extremely misleading - towards the end it talks about churn but fails to mention we're refering to monthly despite it being headed on the page as the quarter's figures.

anyway 1.5% per month is higher than 18% per annum isn't it - don't you have to compound that 1.5% to make an APR of churn?

Ignition · 13-03-2006, 10:46

Quote:

Originally Posted by etccarmageddon

yeah I was reading page 3 which is extremely misleading - towards the end it talks about churn but fails to mention we're refering to monthly despite it being headed on the page as the quarter's figures.

anyway 1.5% per month is higher than 18% per annum isn't it - don't you have to compound that 1.5% to make an APR of churn?

Nope it's not cumulative. It's an average figure based on churn per 3 months and yearly.

Derek · 13-03-2006, 10:59

Obviously the people who used to do the Enron accounts have found a new job with Ntl.

uncle S · 13-03-2006, 21:10

[Merged] Tech Support to be charged at 0871 rate from 8 May

YOU EXPECT US THE COSTOMERS TO PAY TO REPORT A FAULT ?????????????????
SERIOUSLY ARE YOU'S JOKING
I JUST JOIND THIS FORUM TO POST A PROB THAT CONCERND ME . I GOT A PHONE CALL EARLIER FORM S** AND THOUGHT YA SHOULD KNOW WHAT THEY WERE SAYIN AS IN IT ALL SCARE TACTICS ECT TO GET US TO CHANGE TO THEM AND I MEAN REAL SCARE STUFF , AND I SE THAT SOME UNIVERSITY DAFTY HAS CAME UP WITH AN IDEA THE US COSTOMERS SHOULD PAY TO LET OUR SUPLYERS KNOW THERE IS A PROBLEM .................................................O MG
NOW IM THINKIN I SHOULD JUST GO THE THE OPOSITION . THIS SOUNDS LIKE PURE WELL I'LL REFRAINE FOR NOW . BUT U WANT US TO PAY FOR YOUR PROBLEMS .........SERIOUSLY ...........DO YOU HONESTLY THINK THATS A GOOD MOVE REALY ............. IM HAVEING A HARD TIME HERE TRYING TO UNDERSTAD YOUR THOUGHTS AS TO WHY YOU WOULD THINK THIS IS A GOOD THING , OR WHY YOU SHOULD THINK THIS IS A MOVE THAT WOULD BE GOOD FOR NTL ....
THAT THE COSTERMER SHOULD PAY FOR YOUR PROBLEMS AND DOWNFALLS .........
IF I HAD A BAD SERVICE OR BAD BURGER FOR LET'S SAY MC D'S SOULD I BE CHARGED TO REPORT IT ???????????????????????????
SERIOUSLY GET YA HEADS OUT THE CLOUDS AND GET THEM UNIVERSITY PPL TO DO SOMETHING CONSTRUCTIVE

Graham M · 13-03-2006, 21:14

umm right... firstly, learn some forum Etiquette and fix that broken caps lock or here's a link to a new keyboard. http://www.ebuyer.com/customer/produ...duct_uid=83085

Also, there's a spell checking extension for most browsers these days. And you could have posted this in the afformentioned thread.

Oh!

to CableForum

uncle S · 13-03-2006, 21:15

ok great reply , and so anything constructive to add???????