TiVo General TiVo Discussion Part 2 - Page 117

Murk · 16-04-2011, 12:02

Quote:

Originally Posted by dazed&confused

Keep trying Murk. as I posted earlier, it does depend on which operator you get. If you're not satisfied ask to speak to their manager

Good luck

Well i have just got it sorted finally and being installed on the 20th!

The 1st lady i spoke basically said because i didnt receive the email i would have to wait til Monday to order but i said no because i pre-registered i want it put through before then and she spoke to the manager and they put me through to the Tivo team

As long as they turn up Wednesday i will be happy lol, i might ring up Tuesday just to verify it has been put through.

HandsOfBlue · 16-04-2011, 12:08

AFAIK (from posts in this and the Tivo forums) it's because of contractual limits that certain providers have placed on VM.

Toto · 16-04-2011, 12:21

Quote:

Originally Posted by whoareyou

I understand theres any online Tivo tv guide where you can set recordings? Anyone have a link?

https://tv.virginmedia.com/vtvapp/epg.do

You need to be signed in on your account

smcaul · 16-04-2011, 12:24

Well, just as I thought, never, ever trust the off shore call ctr!!!!

Contract came through this morning ready for install next week, and it was for Â£112 per month, it should have been Â£75!!!!! 1 phone call to the UK call ctr and contract was rectified, but during that call it transpires that the manager i spoke to at the off shore call ctr has failed to apply the credit for the free upgrade of the V box to a VHD box!!!!! So the UK call ctr has to email the off shore and then I have to call back to ensure the credit has been applied!!!

I detest the off shore call ctrs that Virgin use, not once have I ever had a problem sorted by them, and more often then not they are the cause of the problems as they lie and then try to cover their tracks!!!!

Ah well, complaint has been submitted, thankfully I called on th 084 number so the exact time and duration of the call is showing on my bill so they can not deny the call took place, just the content of the call needs to be sorted out!!!

zantarous · 16-04-2011, 12:30

Quote:

Originally Posted by carlwaring

Erm... the HOME key! The one right at the topf of the remote

The Tivo is a CT8685, remember

You know, I never thought of that. I just press the HOME button then the number

I just figured that out, I haven't looked at the original V+ remote in years as I have a Harmony One and Have been using the Menu button as the Home key.

Now have a bunch of sequences set up as shortcuts to those commands.

And to top it all of here is a first in the 14 odd years I have been a cable customer, the installer just phoned me and there have been a few cancellations today and I am in the area, I know its a PM install but to you mind if I come now?

Woohooo should be all Tivoed up soon.

devilincarnate · 16-04-2011, 12:34

Quote:

Originally Posted by clinteastman

Devil, does your backwards EPG take you directly to the program you select in catch-up and not just to the main catch-up menu? I know it should!

Also can you get to catch-up from a search result? Seems odd I can't.

Just tried to select a channel from the EPG ( with the C )and if you press OK it will ask you to play this show, click OK again and it will take you to a page where you can play it ( Not the main catch up page )

Hope this makes sense.

denphone · 16-04-2011, 12:38

Quote:

Originally Posted by smcaul

Well, just as I thought, never, ever trust the off shore call ctr!!!!

Contract came through this morning ready for install next week, and it was for Â£112 per month, it should have been Â£75!!!!! 1 phone call to the UK call ctr and contract was rectified, but during that call it transpires that the manager i spoke to at the off shore call ctr has failed to apply the credit for the free upgrade of the V box to a VHD box!!!!! So the UK call ctr has to email the off shore and then I have to call back to ensure the credit has been applied!!!

I detest the off shore call ctrs that Virgin use, not once have I ever had a problem sorted by them, and more often then not they are the cause of the problems as they lie and then try to cover their tracks!!!!

Ah well, complaint has been submitted, thankfully I called on th 084 number so the exact time and duration of the call is showing on my bill so they can not deny the call took place, just the content of the call needs to be sorted out!!!

l have no faith in these foreign call centres at all, you cannot understand what they are saying most of the time..

**Hugh** · 16-04-2011, 12:39

Quote:

Originally Posted by denphone

l have no faith in these foreign call centres at all, you cannot understand what they are saying most of the time..

That's the Glasgow one you've got through to, actually.

devilincarnate · 16-04-2011, 12:39

Quote:

Originally Posted by denphone

l have no faith in these foreign call centres at all, you cannot understand what they are saying most of the time..

They may have the same problem as well

denphone · 16-04-2011, 12:47

Quote:

Originally Posted by Hugh

That's the Glasgow one you've got through to, actually.

Well glaswegians are even harder to understand l am afraid.

carlwaring · 16-04-2011, 12:49

Quote:

Originally Posted by muppetman11

It's amazing how this number keeps edging up 5000 or so each time LOL

I was originally told by VM it was 50+k, then I read on someones blog (DF maybe?) that it was 70+k. In other words, I use the lastest figure available. No big conspiracy

muppetman11 · 16-04-2011, 12:56

Quote:

Originally Posted by carlwaring

I was originally told by VM it was 50+k, then I read on someones blog (DF maybe?) that it was 70+k. In other words, I use the lastest figure available. No big conspiracy

But Carl as you are well aware many who pre reg don't follow through with an order for one reason or another

albertsteptoe · 16-04-2011, 13:11

Hello All, could someone please tell me dimensions of Tivo box in inches please.

passingbat · 16-04-2011, 13:13

Quote:

Originally Posted by carlwaring

So it was only a fiasco until you got your install sorted? That's an odd attitude, isn't it?

Yes, I know that's not exactly what you posted but my point is that it hasn't really been "a fiasco" at all. They simply had far more pre-reg's than expected; at which point, maybe things got little hairy is all.

Fiasco is too strong a word, but anyone who doesn't admit that there have been problems and the whole thing could have run a lot smoother, is, in my view, wearing the same rose coloured glasses that you are.

Without people like DF and and others like him on this forum, telling us what was going on, I'm sure VM would have had a lot more complaints about various aspects of the whole process.

Doz007 · 16-04-2011, 13:17

Quote:

Originally Posted by zantarous

I just figured that out, I haven't looked at the original V+ remote in years as I have a Harmony One and Have been using the Menu button as the Home key.

Now have a bunch of sequences set up as shortcuts to those commands.

And to top it all of here is a first in the 14 odd years I have been a cable customer, the installer just phoned me and there have been a few cancellations today and I am in the area, I know its a PM install but to you mind if I come now?

Woohooo should be all Tivoed up soon.

Let us know how TiVo plays with your Harmony One, I'm getting mine installed on Tuesday so will have to reprogram the Harmony soon!