Coming Soon to Virgin TV (2011) Vol. I.

[ken1234]

as True Entertainment channel been tested on vm yet

[borrissey]

HD channels I want most now are Sky Sports 3&4 HD.

[muppetman11]

On demand showing music on demand at 20p and tv choice on demand unsubscribed despite being on XL and a few friends are saying the same in Wigan.

[Digital Fanatic]

Originally Posted by muppetman11

On demand showing music on demand at 20p and tv choice on demand unsubscribed despite being on XL and a few friends are saying the same in Wigan.

Reboot your box, it's a bug.

[muppetman11]

Is someone having a laugh


You will currently be experiencing a limited number of programmes to view on your Video On Demand services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Our engineers have advised this fault is taking longer to fix than expected. A new estimated repair time has been confirmed. We apologise for any inconvenience this may be causing
Date Issue raised:February 15 2011, 13:02
Estimated repair time:February 27 2011, 17:00
Fault reference:F001518791

[Digital Fanatic]

Originally Posted by muppetman11

Is someone having a laugh


You will currently be experiencing a limited number of programmes to view on your Video On Demand services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Our engineers have advised this fault is taking longer to fix than expected. A new estimated repair time has been confirmed. We apologise for any inconvenience this may be causing
Date Issue raised:February 15 2011, 13:02
Estimated repair time:February 27 2011, 17:00
Fault reference:F001518791

What do you mean? We have a fault with some missing content and it's with our Support Teams. It's not a total loss of VoD, but a recognised issue that we are trying to get to the bottom of.

I'm not in work, but at a guess it's with a Support team that we don't have an SLA with.

[muppetman11]

Originally Posted by Digital Fanatic

What do you mean? We have a fault with some missing content and it's with our Support Teams. It's not a total loss of VoD, but a recognised issue that we are trying to get to the bottom of.

I'm not in work, but at a guess it's with a Support team that we don't have an SLA with.

Well most isn't working here and a fix time of two days from now isn't the quickest.

[Digital Fanatic]

Originally Posted by muppetman11

Well most isn't working here and a fix time of two days from now isn't the quickest.

Any fix time would be an estimate at best. All our fault teams work 24/7.

to be honest, this is one of the restrictions of the Status Page. It doesn't allow us to be more sprecific, as it could be anything that is missing from the platform, asset wise


EDIT: I know Preston/Wigan are having a seperate issue at the moment, but that isn't posted to the status page. The one above is a national issue.

[devilincarnate]

Originally Posted by muppetman11

Is someone having a laugh


You will currently be experiencing a limited number of programmes to view on your Video On Demand services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Our engineers have advised this fault is taking longer to fix than expected. A new estimated repair time has been confirmed. We apologise for any inconvenience this may be causing
Date Issue raised:February 15 2011, 13:02
Estimated repair time:February 27 2011, 17:00
Fault reference:F001518791

Yes i have got the same problem, it started with the US boxsets last month ( when i had to post on the community forum ) and it was solved.

So all we need to do is wait as we are unable to know what the problem is and as DF says they are only estimates that they give so lets sit it out and wait till resolved

[Chad]

Premier Sports not coming soon according to their Facebook page.

"Virgin Update; We met with Virgin last week and they told us they had never received any customer comments asking for our service to be added! So here is the plan. Can people email a brief note asking for us to be on Virgin to enquiries@premiersports.tv and we will deliver them to the desk of the main man. I already have over 200 printed off and even if you have written before write again!"

If this is true then I'm totally shocked and unhappy with Virgin. How can Virgin claim to have received no requests? I've personally sent about 4 requests. I thought Virgin valued our feedback?

Looks like we'll need to start e-mailing Premier Sports as above if we want the channel to be added.

[RichardCoulter]

Originally Posted by muppetman11

On demand showing music on demand at 20p and tv choice on demand unsubscribed despite being on XL and a few friends are saying the same in Wigan.

I had this a while back after using some music videos. I called in and she said I can see that you're on XL and it has charged you, so she did a manual credit.

Make sure you check your next bill carefully!

[muppetman11]

Originally Posted by RichardCoulter

I had this a while back after using some music videos. I called in and she said I can see that you're on XL and it has charged you, so she did a manual credit.

Make sure you check your next bill carefully!

Don't worry pal I will LOL

[mersey70]

Originally Posted by ken1234

as True Entertainment channel been tested on vm yet

Unlikely as I assume True Entertainment will just use the existng Pop stream when it closes.

Pop and True are owned by the same company, it seems to be a similar scenario to when MTV closed a few channels on VM so they could use the bandwidth to launch some others. I don't think any of those channels actually closed down, nor is Pop they were/are just being removed from VM.

I'm guessing it must be mightly expensive to get a channel on cable if they feel it necessary to trade slots, maybe thats why some broadcasters seem reluctant and don't bother.

[ken1234]

Originally Posted by mersey70

Unlikely as I assume True Entertainment will just use the existng Pop stream when it closes.

Pop and True are owned by the same company, it seems to be a similar scenario to when MTV closed a few channels on VM so they could use the bandwidth to launch some others. I don't think any of those channels actually closed down, nor is Pop they were/are just being removed from VM.

I'm guessing it must be mightly expensive to get a channel on cable if they feel it necessary to trade slots, maybe thats why some broadcasters seem reluctant and don't bother.

thank for the info

[dgcarter]

Originally Posted by muppetman11

Well most isn't working here and a fix time of two days from now isn't the quickest.

Two days from now isn't the issue, it's 14 days from when they first noticed it that worries me.