Missing content- the ongoing saga! Please, somebody help me! - Page 10

Sugar Kane · 07-07-2011, 11:13

Another month, another set of problems. Where is this permanent fix? I'm bored of this now, it shouldn't be the customers job to constantly be chasing for a fix. Another month and VM have lost another long term customer. This is ridiculous.

essjay · 08-07-2011, 09:29

What's missing will take a look

Sugar Kane · 02-10-2011, 07:22

Dear God, this isn't funny any more. Will I have to report this problem every month for the rest of my life?! VM have had EIGHT MONTHS to find a permanent fix for this issue and I have spent a ridiculous amount of time complaining about it. I am disgusted.

This month FRINGE series 1, 2 & 3 is missing. NIKITA is missing. HEROES is missing. They are not even available when I use 'Search' like they used to be- so the service has actually got worse. The WHAT'S NEW folder, like every month is 4 pages of duplications. Why do we have to do all the leg work, and why is VM not monitoring this issue? I am so fed up at this point. I am choosing to spend my money with VM and month after month I am disappointed. If this problem can't be fixed, I would expect some form of compensation for all the time I have wasted. I have gone from annoyed to plain angry. This is shocking service from such a large company.

Sirius · 02-10-2011, 09:03

Quote:

Originally Posted by Sugar Kane

Dear God, this isn't funny any more. Will I have to report this problem every month for the rest of my life?! VM have had EIGHT MONTHS to find a permanent fix for this issue and I have spent a ridiculous amount of time complaining about it. I am disgusted.

This month FRINGE series 1, 2 & 3 is missing. NIKITA is missing. HEROES is missing. They are not even available when I use 'Search' like they used to be- so the service has actually got worse. The WHAT'S NEW folder, like every month is 4 pages of duplications. Why do we have to do all the leg work, and why is VM not monitoring this issue? I am so fed up at this point. I am choosing to spend my money with VM and month after month I am disappointed. If this problem can't be fixed, I would expect some form of compensation for all the time I have wasted. I have gone from annoyed to plain angry. This is shocking service from such a large company.

Did you have to shout like that, It makes it very hard to read.

Just checked on my box and yes you are correct and its not good enough

Sugar Kane · 02-10-2011, 09:42

Quote:

Originally Posted by Sirius

Did you have to shout like that, It makes it very hard to read.

Just checked on my box and yes you are correct and its not good enough

Hehe, I do apologise for 'shouting', but what else can I do when VM are not listening?! On the VM community forum, the thread has been ignored for months. Virgin Media are breaching the terms of the contract we all have with them. They are not providing the full service we are paying for and they have had more than a fair amount of time to fix the issue. I want some of my money back!

**Hugh** · 02-10-2011, 09:51

Have you rung VM Customer Services to discuss this?

MartMart · 02-10-2011, 10:06

@ Hugh

They don't know what you are on about.

Sugar Kane · 02-10-2011, 10:52

Every time I ring to report any fault, the stock response is "We'll send a technician out." I have already had two new boxes since reporting this issue. I would prefer to keep it in the forums where people are actually aware of the problem. I will not waste my breath explaining the issues to yet another person who misunderstands the issue. All the information detailing this fault is here in this thread (and here in this thread http://community.virginmedia.com/t5/...322133/page/29 ). We should not have to repeat ourselves over and over. The information is here, and the VM technicians should be using it and not pleading ignorance. Eight months is a disgrace.

---------- Post added at 11:52 ---------- Previous post was at 11:21 ----------

Just found 30 Rock season 4 on the VM Player on my pc, and guess what?! It's missing from my tv service! Who could have guessed that?!

essjay · 02-10-2011, 12:54

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

Sugar Kane · 02-10-2011, 14:39

Quote:

Originally Posted by essjay

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

Why then are both Nikita and Fringe being advertised as 'available now'? I have neither Heroes or 30 Rock listed anywhere, not even in 'search'.

**Hugh** · 02-10-2011, 14:54

Sugar, can I ask where it is being advertised as "available now" (Nikita & Fringe)?

Sugar Kane · 02-10-2011, 15:23

Quote:

Originally Posted by Hugh

Sugar, can I ask where it is being advertised as "available now" (Nikita & Fringe)?

The video is on a loop whenever you go into TV Choice.

Digital Fanatic · 02-10-2011, 19:37

Quote:

Originally Posted by Sugar Kane

The video is on a loop whenever you go into TV Choice.

They always put the promo on at the beginning of the month, it would be better if they had a stap line of the actual date it's available from...it happened with Yogi Bear a while back.

Buzzman · 02-10-2011, 20:19

Quote:

Originally Posted by essjay

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

Hello again essjay, just for your information, I only have Party Down Series 1 (SD and HD) in the US Boxsets folder.

NuclearWinter · 05-10-2011, 04:31

Quote:

Originally Posted by essjay

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

I too only have Party Down Series 1 in US box sets.

I reported a whole bunch of BBC shows missing in the thread on the official forum, no one from Virgin has responded in over a month. We don't even get the canned "our engineers are still investigating this" anymore.

I've lost track of the number of times this problem has supposedly been escalated and investigated.

In the 8 months I've been a Virgin customer, TV Choice has never worked correctly for me.

I will also note that I've had more internet service outages during that time than I had in total during my 12 years on ADSL. So I'm not a very happy customer.