Any BB progress in S.London?

[asdf]

Originally Posted by Gogogo

Here we go again. Now asdf, did you read what I have written on this subject above.

Let's spell it out. BBKing has recorded for us that NTL BB is being rolled out on existing Videotron cabling, with a little modification here and there. He has not written that Videotron cabling has been entirely ripped out which is your suggestion. I am happy to accept that slowly SE London postcodes denied NTL BB are now happily receiving it, some will no doubt have it within the next 1 to 10 years.

Maybe I've missed something but BBKing has not stated how much of the VCL cabling has been repaired/re-pulled etc. Nor has he stated whether hubsites, headends, UBRs have been upgraded.

What is your reason that NTL did not launch the product then, I'm really interested in knowing why *you* think NTL didn't release broadband?

[gallego1]

Originally Posted by Gogogo

Not one NTL senior executive has bothered to say anything, so all this info from NTL staffers that Videotron cabling is not suitable is nonsense, all this NTL has no money is nonsense.

Dont forget the infamous correspondence regarding "VCL upgrades in 2-3 weeks" in Nov 2002 from Customers Services NTL

Only later to be found out that this particular mailshot was sent IN ERROR and then silence from NTL staff unless you include the rumours on here & .com site which have never bourne truth. Has anyone seen an ntlvan man in the street looking at these cables? I certainly havent

[gallego1]

Originally Posted by BBKing

Videotron cabled it poorly and cheaply, fact, hence broadband couldn't launch at the same time as everywhere else, fact. ntl are fixing the cabling in VCL areas, fact, it's a long, slow job, fact, as it's fixed and proved working it's launching, fact.

Why does it appear that it is being done in sections only around the south east area instead of each borough having equal portions of this investment

The number of people on broadband in the SE London area now is higher than it was a few months ago (fact) when people started commenting on here about leafleting and sales campaigns in the SE area advertising broadband (fact), which sounds very much like official communication from ntl to me.

Because that is where ntl have concentrated its efforts.

I anticipate a day where virtually all VCL customers can get cable broadband, but it certainly won't be by Christmas 2003. I deliberately don't comment on launch dates because I *don't* want to mislead, so don't accuse me of it.

So some people will never get it according to the above statement.

So, as you do not wish to give any launch dates, in fear of the members complaining that the date has passed and nothing has happened. When REALISTICALLY will myself, rippedoff and other posters likely to see these advertisements requiring us to call 0800 183 1010 to sign up for the new highspeed broadband service available in NTL cabled streets Replies in years will be sufficient, unless you want to comment on the possible month as well, but that may lead to the unrest in the camp which we want to avoid.

Originally Posted by asdf

Maybe I've missed something but BBKing has not stated how much of the VCL cabling has been repaired/re-pulled etc. Nor has he stated whether hubsites, headends, UBRs have been upgraded. What is your reason that NTL did not launch the product then, I'm really interested in knowing why *you* think NTL didn't release broadband?

OK, yes, BBKing has indeed in earlier posts, if you look back, that some cabling had to be replaced, not much it seems, and green boxes needed attention. Dizzy's responses have also been quite enlightening in regard to what is going on.

Why hasn't BB been extended to areas like this? The answer NTL executive level incompetence. We also have long memories, as CWC customers we expected the free service of ntlworld would be extended to us. We waited ages for this service and we were fobbed off with all sorts of reasons why we couldn't have it. Eventually, of course the service was extended. with no explanation for the long delay, and after the fiasco with the CD installation disks we had about six weeks of free use until NTL slapped the monthly charge on it. Frankly, I believe NTL is appallingly managed at senior levels, it's just an old boys club and customers concerns are not a priority. We are informed by Dizzy that all Videotron areas are on the list, certainly, I accept the need for upgrading parts of the network, even though it doesn't bother me anymore.

My point is that we are told so often that Videotron cabling was poor and yet suddenly here we are reading that Videotron areas are now receiving BB.

Originally Posted by gallego1

Dont forget the infamous correspondence regarding "VCL upgrades in 2-3 weeks" in Nov 2002 from Customers Services NTL Only later to be found out that this particular mailshot was sent IN ERROR and then silence from NTL staff unless you include the rumours on here & .com site which have never bourne truth. Has anyone seen an ntlvan man in the street looking at these cables? I certainly havent

Are yes, that famous letter from Collinson, what a bunch of pratts. Again that letter was an example of the contempt and disrespect NTL executives have towards their customers. If schools and colleges were run in the manner of the NTL school of management, the management staff would be replaced pdq. Don't see NTL vans in this area very often these days, I suspect many NTL customers gave up and went to BT.

[asdf]

Oh, so ntl didn't roll out broadband in areas of London because of managerial incompetance? And it could of been rolled out at anytime?

*shrugs* right.

[BBKing]

gallego:

So, as you do not wish to give any launch dates, in fear of the members complaining that the date has passed and nothing has happened. When REALISTICALLY will myself, rippedoff and other posters likely to see these advertisements requiring us to call 0800 183 1010 to sign up for the new highspeed broadband service available in NTL cabled streets Replies in years will be sufficient, unless you want to comment on the possible month as well, but that may lead to the unrest in the camp which we want to avoid.

I don't wish to give any launch dates because:

a) I don't know them, I could guess based on data I have available, but I won't on principle
b) I don't want to raise people's hopes - people are complaining in this very thread about being given dates that turn out to be untrue by people who don't know, so I propose to be honest and up front. Sorry if this offends.

My advice (and read back on this) is unchanged - go ADSL if you want broadband and if ntl/blueyonder is not available in your area. I see some of you have taken this excellent advice.

Gogogo:

BBKing has recorded for us that NTL BB is being rolled out on existing Videotron cabling, with a little modification here and there

Please don't misquote me. Where did I say a 'little modification'? Nice to see you're being consistent though, as you said:

we can assume then there is nothing wrong with Videotron cabling

and now you're saying

existing Videotron cabling, with a little modification here and there

If there's nothing wrong with it, why modify it?

You were one of the contributors to this site and the .com site who gave a very strong impression as did other NTL employees, that the Videotron cabling was poor and unsuitable for carrying BB, now it appears your tune has changed and suddenly we are seeing BB on Videotron cabling is possible after all. Indeed as you say: *Things don't stay the same* a new tune is being sung!

New tune? Well, a few months ago you couldn't get broadband in VCL areas. Now you can, in parts, because of work done and paid for by ntl. Should the tune still remain the same in spite of the facts?

[gallego1]

After reading some of the other threads and forums, it seams that a lot of people are desserting the ntl bb ship.

After all we may not BB in Sth london as it appears that others' services are more reliable and have better CS relationships with their clients

Originally Posted by gallego1

After reading some of the other threads and forums, it seams that a lot of people are desserting the ntl bb ship. After all we may not BB in Sth london as it appears that others' services are more reliable and have better CS relationships with their clients

Well, for our part we hope once we've sold our little pile here in Harrow, soon hopefully, to move to Hertfordshire and we will see whether NTL full services including BB will be there, otherwise no messing around we will not hesitate we will use BT BB if available.

Thanks BBKing for keeping us informed, I can see your motives are well intentioned and good and you want to keep people informed on developments. Apologies if I offended you. None of this is your fault, just poor public relations from NTL.

[bigitup_j]

ntl brings out the worst in everyone. ntl is the number one cause of family disputes in my house!!

[gallego1]

Here is a reply I have received to day from London Customer Mgmt Team and it conflicts with what has been said previously.
----------------------------------------------------------------------------
Thank you for your e mail regarding Broadband availability.

It is with regret that I inform you that this service is still not available
in your postcode. As you may be aware, you live in the ex-Videotron area of
London which is the oldest cabled area. Major construction work is necessary to upgrade the cabling network to support this service. This work would involve digging up most of the busiest highways of inner London. We do not currently have a date, even an estimation, of when this will be available.

Please be aware that all of our services are subject to availability.

I am sorry that my response cannot be a more favourable one.

----------------------------------------------------------------------------



So we do have to wait for ntlvan man with a shovel and spade.



(highlighting has been done by me and not the original sender)

[bigitup_j]

well, i have some interesting information
i checked out a london postcode on the ntl sales site www.sales.ntl.com , which previously had no broadband...and guess what, it NOW has it!!
try out your postcode, you may be pleasently supprised!

[gallego1]

Originally Posted by bigitup_j

well, i have some interesting information
i checked out a london postcode on the ntl sales site www.sales.ntl.com , which previously had no broadband...and guess what, it NOW has it!!
try out your postcode, you may be pleasently supprised!

It dosent with mine

Still wants to offer me dial-up, and family tv package and a phone when I have them all

BTW was it a south/west london postcode

[bigitup_j]

no an se9 postcode, which is eltham

[gallego1]

Originally Posted by bigitup_j

no an se9 postcode, which is eltham

Wasnt that the area that was previously mentioned as being available?

Have you tried a SW or W Postcode?