What ntl says about :freedom

[Neil]

Originally Posted by th'engineer

Just had a little conversation on this with someone who knows about freedom in our favourite ISP.

Sorry to correct everyone but it does give people 2 hours access then reconnect as on the website so 2 hours reconnect,2 hours reconnect etc etc to 24

But surely if you take into account the time it takes to reconnect every 2 hours, then you can't possibly get 24 hours of access.....

[Tiptoes]

Originally Posted by aggie

In recent weeks we have experienced a high
level of demand for the ntl:freedom packages and Internet usage has
risen and as a result some of our customers have begun to experience
delays in connection. Because we do not charge dial-up charges for
most of our services, the network is heavily used during peak periods,
which can make connecting to the web difficult.

Just how times do NTL repeat this crap?

Ive been with them for about 4 years now in various forms but it really gets a bit tiresome them regurgitating the same old crap over and over again.

The thing is they sent a load of "freedom" Discs to NTL subscribers last week in my area, those who had STBs but no dial up and many joined at £10 a month.......

Why didnt they forsee the increase usage...

T**sers the lot of em...

Couldnt organise a **** up in a brewery if the plan was done by the SAS and laid out in front of EM.

[th'engineer]

following regards to freedom names removed

I am pleased to advise that I have no plans to introduce any capping limits
to the service.

kind regards

xxxxxxxx
Head of Operations

NTL Freedom
Tel: xxxxxxx
Fax: xxxxxxx


www.ntlfreedom.com

ntl:Freedom - £15.00 a month gives you free internet connection at
anytime and £15 worth of calls, anywhere! You've nothing to lose!

received yesterday

[aggie]

Originally Posted by th'engineer

received yesterday

Thanks for sharing this. It's good news!

[joe2cool]

Problems with increase in new customers !? Still would be nice for a letter of explanation for the C**P service at the moment! Or do they want to lose all their customers ?

[th'engineer]

if you have a complaint and wish me to follow it through with the relevant people please tell us your problems

[Escapee]

Originally Posted by Kitty

If you read the article by Mark.Jackson on the link I posted in post 3 you will notice the 24/7 means you can access the internet anytime in that period but it does not mean you can stay online 24/7

I understand what the 24/7 means, but I cant understand why I have not been able to connect via freedom off-net dial-up for over a week!
I managed to connect via a pay as you go ISP with no difficulty, that was after I failed to get Freeserve to work because that also had similar problems to ntl freedom.

I even got my old pentium out of hibernation thinking that I had a problem with my modem or virus etc, I ended up going th usual route of asking old friends involved in ntl networks and got the same old reply.

No Money, Trying to get as many customers on without spending a penny!

The guy who made that statement couldn't really say anything else or stick up for ntl, because he suspects redundancy is just around the corner. the company is on a slippery slope and service can only deteriate with the current way they are running the show.

ADSL Here I come

[Mr.Moony]

BT Suftime was exactly the same for 3 months. Engaged tones, then when it would finaly connect, it would drop off 2 minutes later and leave you in engaged city once more.

[joe2cool]

Originally Posted by th'engineer

if you have a complaint and wish me to follow it through with the relevant people please tell us your problems

"Problems with increase in new customers !? Still would be nice for a letter of explanation for the C**P service at the moment! Or do they want to lose all their customers ?"

Hi ! for over a mth my internet service as been terrible ! extremely sluggish if not non existant & only really been like this since the change to freedom ! before I didn't have any problems ! Been with NTL over 3yrs

I've had BT increase my line gain & disconnected the box as its free numbers we use anyway & the connection as become better ! I always put 1263 in front of my calls anyway so no problem there.