Upgrade - What do I do?

Originally Posted by paulyoung666

just thinking , i wanted to upgrade my service a while ago when ntl were doing free tu24 if i went to 1mb service , all i did was ring c.s. and they did it for me over the phone , would the fact that t.s. being ' down' so to speak affect them being able to do this for you , any thoughts Gaz ???????????

atm it looks like not, especially if stamps experience is anything to go by, that was one thing that puzzled me - i.e. how come c.s. said they had upgraded him/her, but it is obvious the connection is still nominally 150K. The 'upgrades' should be finished today - be interesting to see if anything changes as a result.

[stamp]

I'll give c.s. a call today to check on the upgrade, though I'm still concerned that my connection is slow for 150K let alone 600K!

[th'engineer]

Originally Posted by stamp

I'll give c.s. a call today to check on the upgrade, though I'm still concerned that my connection is slow for 150K let alone 600K!

Aquestion are you on SACM or STB if on STB you will need to reboot the box to get the extra speed

[stamp]

SACM, have powered off etc. a few times.

[deedee]

As far as I am aware (for this region at least, but thought it was nationwide) there are no tier changes, registration or email account changes available til wednesday.
I'm sure your local CS can confirm if this is the case!!

[stamp]

"As far as I am aware (for this region at least, but thought it was nationwide) there are no tier changes, registration or email account changes available til wednesday.
I'm sure your local CS can confirm if this is the case!!"

yep this is the case on this one, checked today.

as for speed on the current 150k service.

with cache1-brtn.server.ntli.net port 8080 as a proxy server for my LAN I got these speed results:

with
Tue, 2 Dec 2003 17:52:57 UTC
1st 128K took 7766 ms = 16878 Bytes/sec = approx 140 kbits/sec
2nd 128K took 6859 ms = 19109 Bytes/sec = approx 159 kbits/sec
3rd 128K took 7234 ms = 18119 Bytes/sec = approx 151 kbits/sec
4th 128K took 7641 ms = 17154 Bytes/sec = approx 143 kbits/sec

and without a proxy server I got these:

without
Tue, 2 Dec 2003 17:51:22 UTC
1st 128K took 12281 ms = 10673 Bytes/sec = approx 89 kbits/sec
2nd 128K took 15188 ms = 8630 Bytes/sec = approx 72 kbits/sec
3rd 128K took 9875 ms = 13273 Bytes/sec = approx 110 kbits/sec
4th 128K took 15000 ms = 8738 Bytes/sec = approx 73 kbits/sec

what, apart from that I should use the proxy server do these tell me (please forgive my naievity I'm a bit of a beginner to this proxy stuff!)

ta

[stamp]

"As far as I am aware (for this region at least, but thought it was nationwide) there are no tier changes, registration or email account changes available til wednesday.
I'm sure your local CS can confirm if this is the case!!"

yep this is the case on this one, checked today.

as for speed on the current 150k service.

with cache1-brtn.server.ntli.net port 8080 as a proxy server for my LAN I got these speed results:

with
Tue, 2 Dec 2003 17:52:57 UTC
1st 128K took 7766 ms = 16878 Bytes/sec = approx 140 kbits/sec
2nd 128K took 6859 ms = 19109 Bytes/sec = approx 159 kbits/sec
3rd 128K took 7234 ms = 18119 Bytes/sec = approx 151 kbits/sec
4th 128K took 7641 ms = 17154 Bytes/sec = approx 143 kbits/sec

and without a proxy server I got these:

without
Tue, 2 Dec 2003 17:51:22 UTC
1st 128K took 12281 ms = 10673 Bytes/sec = approx 89 kbits/sec
2nd 128K took 15188 ms = 8630 Bytes/sec = approx 72 kbits/sec
3rd 128K took 9875 ms = 13273 Bytes/sec = approx 110 kbits/sec
4th 128K took 15000 ms = 8738 Bytes/sec = approx 73 kbits/sec

what, apart from that I should use the proxy server do these tell me (please forgive my naievity I'm a bit of a beginner to this proxy stuff!)

ta

[paulyoung666]

you shouldnt need to use a proxy server , but if it is working for you at the moment then carry on
the results are spot on when you are using it btw