Keep on having to resetting STB!

[markpearcy]

Originally Posted by Kitty

They could be going faulty my last one was a replacement for a pace 1000. I had a pace 2000 fitted in June and it was rebooted once the first night then never again and it was taken out in November to change for a SACM. It was never off and had pc's working alll the time.

i have checked mine and mines a 1000...does the engineer come and swap it out just ike that, or can i ask for a standalone modem.

[Florence]

Originally Posted by markpearcy

i have checked mine and mines a 1000...does the engineer come and swap it out just ike that, or can i ask for a standalone modem.

how long have you had the contract with them for this STB?

SACM are harder to aquire I have only just got one and that was by the help of Bill C and the forums but I had been a customer for over 2 yrs..

Try to get him to fit a pace 2000 they are the best...

[Ramrod]

I've been going through a bad patch with having to reboot and I've got a router and a laptop (as well as my pc) to reboot as well

[Florence]

Originally Posted by Ramrod

I've been going through a bad patch with having to reboot and I've got a router and a laptop (as well as my pc) to reboot as well

Try just rebooting the STB leaving the pc on and see if it reconnects to the net. Mine did everytime.

[th'engineer]

Originally Posted by Ramrod

I've been going through a bad patch with having to reboot and I've got a router and a laptop (as well as my pc) to reboot as well

Try rebooting the set top box and using release refresh in the router set up

[abailey152]

Originally Posted by markpearcy

i used to run ipconfig in 98se, how do i do it on XP?

IPCONFIG still works in XP. You just have to open a command prompt.

[markpearcy]

Originally Posted by abailey152

IPCONFIG still works in XP. You just have to open a command prompt.

so if i boot up and there's not a connection...can i run "ipconfig /renew"?

or i may try resetting STB leaving PC on,though that is more of a pain

or i get BT/SKY

[abailey152]

Originally Posted by markpearcy

so if i boot up and there's not a connection...can i run "ipconfig /renew"?

or i may try resetting STB leaving PC on,though that is more of a pain

or i get BT/SKY

Yep, ipconfig works as before......BUT,

When my BB connection "hangs", I normally have to do a soft reset on the STB anyway. Nothing I do at the pc end works.

BT/SKY *sigh* If only I could get BT ADSL.........I'd sign up tomorrow! Unfortunately I'm currently stuck with NTL BB.

[th'engineer]

Well another reboot this morning checked the STB log and yes the thing rebooted itself twice last night.

1.19am reboot
1.41am CM periodic Ranging Fail
2.03 CM operational
6.50 Reboot (me) to get a connection.

Any Ideas anyone

IP refresh did not work

If anyone from NTL has the ability to see the Log can they have a look at this problem

[Florence]

Originally Posted by th'engineer

Well another reboot this morning checked the STB log and yes the thing rebooted itself twice last night.

1.19am reboot
1.41am CM periodic Ranging Fail
2.03 CM operational
6.50 Reboot (me) to get a connection.

Any Ideas anyone

IP refresh did not work

If anyone from NTL has the ability to see the Log can they have a look at this problem

Th'eng think you will have to call CS and they should arramge an engineer to replace it sounds like its going faulty unless NTL did an update to the firmware in the night...

[th'engineer]

Originally Posted by Kitty

Th'eng think you will have to call CS and they should arramge an engineer to replace it sounds like its going faulty unless NTL did an update to the firmware in the night...

I am sure that someone on here might be able to confirm or reject that view.

I am certain it was something updated might be a reason for other people having to reboot .

If you are having to reboot check your logs on the STB