NTL Customer Services: Your personal experience

[Undisputedtruth]

Originally Posted by scastle

You do sound it in PMs...

D'ya know, the scary thing is, we could all have seen each other at London Bridge. Having said that, I worked in Bermondsey about 11 years ago, so probably not.

Unfortunately, when NTL too over CWC, I've gave NTL a honeymoon period of 12 months until my patience wore thin. I tend to get on well with organisations which are customer focused. I'm afraid, NTL are definitely not in that category. They're probably the worst organisation I ever known.

Censorship is so bad that I can't even use the word hate with NTL.

London Bridge is a very busy station, so there is a very small chance we would see each other.

Originally Posted by Dr. Plummer

I've re-opened the poll for another week just incase anyone who hasn't had a chance to vote yet.

Thanks doc. I think I set it up for 2 weeks initially ... I can't believe the thread's still going strong! I guess it's a topic dear to our hearts.

[Undisputedtruth]

Originally Posted by towny

Thanks doc. I think I set it up for 2 weeks initially ... I can't believe the thread's still going strong! I guess it's a topic dear to our hearts.

Absolutely, if the customer services weren't so bad we wouldn't be talking about them.

Originally Posted by Undisputedtruth

Absolutely, if the customer services weren't so bad we wouldn't be talking about them.

the topic is 'personal experience' of those services - and you are right - without the bad experience, we wouldn't have a "value system", at all.

Originally Posted by Undisputedtruth

Absolutely, if the customer services weren't so bad we wouldn't be talking about them.

Well to get back to the facts of the vote, the majority seem to think they are generally ok or better, the majoriy of the rest seem neutral as they voted 50/50 - in fact UDT you voted 50/50.

As for hating NTL, that is not what you actually said. Attacking a company is not the same as attacking all it's employees.

If you said you hated experian (and many do !) I would be saddened by your narrow view of life but not offended. If you said you hated all experian employees because you happened to have had bad service from a few then I would be very offended.

[Undisputedtruth]

Originally Posted by pem

Well to get back to the facts of the vote, the majority seem to think they are generally ok or better, the majoriy of the rest seem neutral as they voted 50/50 - in fact UDT you voted 50/50.

As for hating NTL, that is not what you actually said. Attacking a company is not the same as attacking all it's employees.

If you said you hated experian (and many do !) I would be saddened by your narrow view of life but not offended. If you said you hated all experian employees because you happened to have had bad service from a few then I would be very offended.

I knew some person would tell me I voted hit n miss. I took the view that if they can get their names right then it is a hit. It would be most unfair if I asked them to give me the sort of services BT gives to me.

As to the voting, I shall keep my opinions to myself up until the polls closes.

And to your reply 'for hating NTL and their employees' , I can't of any reasons why I should like NTL or their employees. Can you think of any reasons why I should?

[Nemesis]

Originally Posted by Undisputedtruth

I knew some person would tell me I voted hit n miss. I took the view that if they can get their names right then it is a hit. It would be most unfair if I asked them to give me the sort of services BT gives to me.

As to the voting, I shall keep my opinions to myself up until the polls closes.

And to your reply 'for hating NTL and their employees' , I can't of any reasons why I should like NTL or their employees. Can you think of any reasons why I should?

Don't lets go down this road again.... Can't we stop personal NTL employee stuff.

UDT - you don't know the NTL employess individually, and cannot comment on whether you can like them or not.

From a professional point of view, you can comment - on how they handle your comment/grievance at any particular time. But even that, with you, is very biased.

[Undisputedtruth]

Originally Posted by Nemesis

Don't lets go down this road again.... Can't we stop personal NTL employee stuff.

UDT - you don't know the NTL employess individually, and cannot comment on whether you can like them or not.

From a professional point of view, you can comment - on how they handle your comment/grievance at any particular time. But even that, with you, is very biased.

Here we go again...

Originally Posted by Undisputedtruth

And of course, using your own logic, no one can substantiate NTL have improved their customer services.

I hope I will never have the misfortune to know all and every employee. However, do I really need to know every single employee to know NTL have very poor customer services, of course not. Each time I contact NTL, I get the usual poor standards of customer services. I have yet to meet an NTL employee offering a decent level of good customer services. I often wonder, if NTL ever trains their employees at all.

NTL have an institutionalised poor customer services. In the way same the Police are accused of institutionalised racism.

[Nemesis]

Originally Posted by Undisputedtruth

Here we go again...

UDT, I have no problem with you whinging and moaning about the Customer Service that you receive from NTL, you have issues with them and you are obviously unhappy with the level of knowledge.

This I can understand ... but generalisations are unfair, this is your experience, and your experience only. As has been shown by the poll (ignoring you vote) most (appox 60%) are happy with the level of sevice recieved.

I cannot see anyone else expecting the kind of level of satisfaction that you seem to strive for.

Please can you explain precisely what problems you have, so that people here can try to understand why you demand such high expectations.

In reality, you appear to be the only one to pursue NTL with such a passion.

[Russ]

Originally Posted by Nemesis

In reality, you appear to be the only one to pursue NTL with such a passion.

Actually I don't see why UDT and Erol don't combine forces - seriously.

[th'engineer]

Originally Posted by Russ D

Actually I don't see why UDT and Erol don't combine forces - seriously.

Thats the one of the things about you i do like you come up with good ideas
Heres a new name idea

eroludtz

I can think of a better name ..... no, on second thoughts, I'd better not go there ........

[Undisputedtruth]

Originally Posted by Russ D

Actually I don't see why UDT and Erol don't combine forces - seriously.

I have a lot of respect for Erol and his organisation, CUT. They have achieved far more than what nthw.com or nthw.co.uk combined have for the benefit of consumers. Nthw.com had made their name by being a place to rant against ntl, but that's it really. They can only deal with simple enquiries like billings or failed engineer appointments or the usual short comings of ntl CS, put anything complex like broadband in London, the Cap or the dodgie email system - you can be sure there have been no measurable impression by nthw.com or nthw.co.uk at all. If I'm wrong, though unlikely, perhaps the mods on this site would care to point out their influence over NTL. If the sacking of Frank, of nthw.com fame, is anything to go by then I would deduce, nthw.com or nthw.co.uk, have no influence whatsoever. In the case of nthw.com, not even on their own website.

nthw.com or nthw.co.uk have failed to become a site with real consumer power to lobby NTL to make major changes for the benefit of consumers. The sites have weaken themselves by bending over backwards to accommodate NTL employees. I have heard unrest from genuine NTL customers dismayed by the public rebuking from the mods, double standards moderation. Some have been put off from posting. While there are 20,000 or so NTL employees, there are over 1.8m NTL customers. It does not take much thinking to target the 1.8m customers in order for these sites to become a major force. There is little point in bending over backwards to accommodate ntl employees. At least Erol have the necessary tools to influence telecom companies, it is a sad fact that nthw.com or nthw.co.uk cannot do likewise.

[Russ]

Wish I hadn't opened my mouth now

[th'engineer]

Originally Posted by Russ D

Wish I hadn't opened my mouth now

that has not stopped you before :p