Orange changes Charging

[dragon]

Originally Posted by m419

When I was with Orange and there was a problem with network coverage and couldn't call them from a mobile. I had to use a payphone as the landline wasn't connected, It cost £6 as it was an 07973 number, and they kept me on hold for ages.

Well, I billed them for this and they decided to ignore my bills, so I added £10 late payment charge plus postage charges so in total I billed them £17. 3 weeks after I got a smug letter from Orange asking what the bill I sent them was for, my first letter already showed them what it was for. They paid up in the end when I mentioned Ofcom,the Register,Digital spy and The sun.

So, thats how I control companies! So corporations be aware of me! and make sure you get a freephone number for your customer service centre as I will bill you for keeping me on hold if its an 0845,0870 or mobile number if its regarding problems caused by your organisation.

I will simply not let companies make money from me if its regarding a complaint or fault caused by that particular organisation.

Thats actually A good idea, why should you have to pay to be on hold to talk to their faults department.

[Neil]

Originally Posted by m419

When I was with Orange and there was a problem with network coverage and couldn't call them from a mobile. I had to use a payphone as the landline wasn't connected, It cost £6 as it was an 07973 number, and they kept me on hold for ages.

Well, I billed them for this and they decided to ignore my bills, so I added £10 late payment charge plus postage charges so in total I billed them £17. 3 weeks after I got a smug letter from Orange asking what the bill I sent them was for, my first letter already showed them what it was for. They paid up in the end when I mentioned Ofcom,the Register,Digital spy and The sun.

So, thats how I control companies! So corporations be aware of me! and make sure you get a freephone number for your customer service centre as I will bill you for keeping me on hold if its an 0845,0870 or mobile number if its regarding problems caused by your organisation.

I will simply not let companies make money from me if its regarding a complaint or fault caused by that particular organisation.

Fair play to you.

[sherer]

i had a problem with Orange a few years ago. the mast at home and the one at work had both gone down

as i spend most of my time either at home or work i coudn't use my phone.. i asked for a discount and the woman on the phone said no

ended up compaining some more to some other people and got some money back but just shows how they treat us sometimes

[m419]

Pay as you go customers aren't really able to get any compensation for this sort of problem. But when you have to pay so much to speak with the company, I would then claim it back.

[Robster]

To me the worst part is them charging for delivery reports, so it effectively increases the cost of sending a text if you want to know that its been delivered (not unreasonable IMO). I think its rediculous what text messages cost as it is, bearing no relation to the actual cost to the network (a fraction of a penny)

[m419]

Orange have never charged me for delivery reports and neither the other networks.

Are you sure they are charging you for these or are they charges for something else?

[Robster]

Originally Posted by m419

Orange have never charged me for delivery reports and neither the other networks.

Are you sure they are charging you for these or are they charges for something else?

I've not been charged for this so far, but its being introduced according to the last paragraph of the Register article.