Modem MACID without physical contact with the modem?

[goblin]

hi,

In regards to my post http://www.cableforum.co.uk/board/sh...ad.php?t=50041 and the lack of replies, I've decided I am going to have to contact 'NTL Tech Support' tomorrow. As things definately aren't getting any better:
[IMG]http://www.theupload.com/thumbnail/00045101_ntl****up03.jpg[/IMG]

But owing to being slightly dissabled, I cannot physically get hold of the NTL 250 modem where its located.

So is there anyway I can aquire the MACID without physically touching the modem as I foresee this being a problem for NTL Technical Support otherwise.

Thank you.

[Chris W]

It shouldn't be too much of a problem, as ntl will have the mac address of your modem on their system anyway.

If you don't have a proxy server specificed then you can open your browser of choice and go to http://192.168.100.1/

The page that comes up "cable modem information" has the mac address as the second item

[goblin]

Originally Posted by Chris W

It shouldn't be too much of a problem, as ntl will have the mac address of your modem on their system anyway.

If you don't have a proxy server specificed then you can open your browser of choice and go to http://192.168.100.1/

The page that comes up "cable modem information" has the mac address as the second item

Thanks for that, it was just what I needed.

Unfortunately, nothing has changed. I still have virtually no speed, I can surf the internet, listen to online radio etc. But cannot download at anything past 977Kb\s

I don't suppose you or anyone knows what this means do you:

Cable Modem Event Log
First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 5 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Tue Jul 18 00:05:35 2006 Tue Jul 18 00:05:35 2006 127 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Tue Jul 18 00:01:33 2006 Tue Jul 18 00:01:33 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Tue Jul 18 00:05:42 2006 Tue Jul 18 00:05:42 2006 127 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Fri Jul 14 14:45:04 2006 Fri Jul 14 14:45:04 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Wed Jul 12 18:59:02 2006 Wed Jul 12 18:59:02 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon Jul 03 18:25:09 2006 Mon Jul 03 18:25:09 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu Jun 15 23:36:23 2006 Thu Jun 15 23:36:23 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 12 12:07:38 2006 Mon Jun 12 12:07:38 2006 7 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 09 14:19:51 2006 Fri Jun 09 14:19:51 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Fri Jun 09 14:19:43 2006 Fri Jun 09 14:19:43 2006 3 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 09 14:19:32 2006 Fri Jun 09 14:19:32 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Fri Jun 09 14:19:00 2006 Fri Jun 09 14:19:00 2006 26 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 09 14:08:40 2006 Fri Jun 09 14:08:40 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Fri Jun 09 14:08:33 2006 Fri Jun 09 14:08:33 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 09 14:08:26 2006 Fri Jun 09 14:08:26 2006 4 Critical(3) 82000200 No Ranging Response received - T3 time-out
Fri Jun 09 14:07:59 2006 Fri Jun 09 14:07:59 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Fri Jun 09 14:07:26 2006 Fri Jun 09 14:07:26 2006 16 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Tue Jun 06 13:30:21 2006 Tue Jun 06 13:30:21 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon May 22 18:55:56 2006 Mon May 22 18:55:56 2006 2 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon May 22 00:27:23 2006 Mon May 22 00:27:23 2006 2 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sun May 14 00:02:13 2006 Sun May 14 00:02:13 2006 2 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Thu May 04 01:29:19 2006 Thu May 04 01:29:19 2006 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Thu May 04 00:44:43 2006 Thu May 04 00:44:43 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Wed May 03 02:47:51 2006 Wed May 03 02:47:51 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Apr 14 17:58:21 2006 Fri Apr 14 17:58:21 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sat Apr 08 08:45:16 2006 Sat Apr 08 08:45:16 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Tue Mar 28 12:01:22 2006 Tue Mar 28 12:01:22 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Tue Mar 28 11:58:34 2006 Tue Mar 28 11:58:34 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Tue Mar 28 11:57:39 2006 Tue Mar 28 11:57:39 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But n

Can anyone shead any light on what the above means?

Thank you.

[Rik]

Originally Posted by goblin

Can anyone shead any light on what the above means?

Thank you.

This looks like a job for James Henry

If its any help, here is my modem log from a few weeks ago.

My connection works fine.

First Time Last Time Counts Level ID Text
Fri Jul 07 19:30:55 2006 Fri Jul 07 19:30:55 2006 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Jun 28 11:54:49 2006 Wed Jun 28 11:54:49 2006 4 Critical(3) 82000200 No Ranging Response received - T3 time-out
Wed Jun 28 11:54:43 2006 Wed Jun 28 11:54:43 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Wed Jun 28 11:54:10 2006 Wed Jun 28 11:54:10 2006 16 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 26 23:31:38 2006 Mon Jun 26 23:31:38 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Mon Jun 26 23:31:31 2006 Mon Jun 26 23:31:31 2006 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Mon Jun 26 23:23:32 2006 Mon Jun 26 23:23:32 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Sun May 28 21:18:43 2006 Sun May 28 21:18:43 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 9 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Fri Mar 10 12:50:26 2006 Fri Mar 10 12:50:26 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Fri Mar 10 12:48:01 2006 Fri Mar 10 12:48:01 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Fri Mar 10 12:47:12 2006 Fri Mar 10 12:47:12 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Mon Jun 26 23:31:17 2006 Mon Jun 26 23:31:17 2006 52219 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Feb 26 19:23:02 2006 Sun Feb 26 19:23:02 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 26 23:31:26 2006 Mon Jun 26 23:31:26 2006 477 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Feb 22 15:49:50 2006 Wed Feb 22 15:49:50 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 4 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 1 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-out

The one thing that is really annoying now is how all these people that ring tech support seem to get fobbed off with the same old "it must be your computer, clogged up with adware and viruses".

Is this a standard response from Tech Support?
Are they told to just say this automatically, thankfully my connection is fine, but i will certainly loose my rag if i get spoonfed this rubbish when I call Tech Support one day (hopefully wont have to )

[goblin]

Originally Posted by Rik

This looks like a job for James Henry

If its any help, here is my modem log from a few weeks ago.

My connection works fine.

First Time Last Time Counts Level ID Text
Fri Jul 07 19:30:55 2006 Fri Jul 07 19:30:55 2006 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response ...

... Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-out

The one thing that is really annoying now is how all these people that ring tech support seem to get fobbed off with the same old "it must be your computer, clogged up with adware and viruses".

Is this a standard response from Tech Support?
Are they told to just say this automatically, thankfully my connection is fine, but i will certainly loose my rag if i get spoonfed this rubbish when I call Tech Support one day (hopefully wont have to )

It seems the way the indian tech support seem to operate in my experience. They then move onto what's next, but don't seem to be able to grasp that the problem maybe something to do with the modem or NTL. Obviously I appreciate that they have to eliminate user intervention, but to do the same things over and over and over again, just isn't on.

Anyway, here's the update, I spent lastnight on the phone to NTL tech in india, got nowhere as usual. They determined it was my router to blame, despite my assuring them I had had a friend remove the cable then follow the instructions given to me by the other NTL Tech Support person ie: remove power from cable modem and power from router, plug cable modem back into computer, wait 5 minutes (we waited 10 minutes) plug cable modem back in, wait for lights to show, turn on computer - do speed test. Nothing had changed, remove cable from computer, plug back into router etc etc. What they didn't tell me earlier yesterday, is that I was to do all this whilst on the phone to 'tech support'! So a wasted effort then.

Called earlier this evening, managed to get through to UK NTL Tech Support, totally different. I explained what had happened thus far, explained I was dissabled had to wait for an able bodied friend to disconnect the router\modem etc. The person I spoke too advised my friend of various things to do, then made an appointment for an engineer to visit... not quite what I was hoping for, especially considering I have put up with this situation for 5 weeks, which will be 6 weeks by the time the engineer gets to see me sometime next week. But much better than facing another useless and tiresome call to NTL india.

So fingers crossed it will get sorted next week. If it doesn't, then it's time to start looking for other providers. As I can't be bothered anymore, they've warn me out!

Thanks for posting your modem log, it almost looks the same as mine, whether that's a good thing or a bad thing remains to be seen

If it's worth anything to anyone, here is the information gleamed from my NTL 250 cable modem:

Cable Modem Status:

Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

----
Downstream:

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -8.0 dBmV
Downstream SNR : 37.5 dB

----
Upstream:

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 28800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size :

----

Cable Modem Operation Configuration:

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Anyone have any idea what's happening, or am I resigned to waiting another week before someone from NTL can be bothered to solve the problem?