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enter there account details and make it default? do they have an email account if not create them one ?
or just say in title this email is sent on behalf of Mr blardy blar
Are you using Exchange Server too? If so you need to get them to grant you permission as a delegate. They need to look under their outlook's tool, options menus, having first clicked on their mailbox folder. Once that's doen you should be able to enter their name in a from field in the email template (use the view pull down menu).
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