Will NTL swap Pace 4001 for newer box?

[King Of Fools]

Originally Posted by bomberbrown

The other question I have is whether the Samsung uses regular IR for the remote control or still uses the IRDA protocol like the Pace? The IRDA protocol is such a pain if you use a Universal Remote Control and Digisender.

The Samsung uses the Blue Remote (i.e. standard IR) as also used on the Langley Pace STBs. Only the Bromley Pace STBs used the Grey Remote (IRDA).

[bomberbrown]

Cheers for the info King of Fools. Looks like a call to CS is in order now.

[ben1390]

Originally Posted by DaBoz

I've got a Pace STB (4001?) and its really slow to respond and locks up lots. I've put up with it for a year, and I would have continued to put up with it until an NTL engineer I spoke to (during diagnosis of VOB problem) said call NTL customer services and ask for a Samsung replacement. I called them, but they said I'd have to pay for a replacement unless there was a fault with my existing STB.

So my question is what constitutes a faulty box? Mine works, but to my mind its always worked badly, i.e. frequent lock ups for several seconds, infrequent lock ups for up to a minute, occasional total freezes and infrequent screen freak outs (acid greens and purples!). But I've lived with it for a year, so I could understand NTL telling me its not a new fault.

Any advice? What STB would NTL replace mine with and is it any better?

Boz

I had the same problem, had several engineers out, and none of them could find a problem until one helpful engineer ran a signal test and found that my signal was very poor, so i was re-cabled

Just a thought, when i had my pace STB replaced when i was upgraded to 1meg (a long time ago), i wanted my living room STB replaced so my DVD recorder's IR function would work and so i bribed the engineer with £20