10mb upgrade from hell - Page 3

Paulgreyhead · 28-05-2006, 00:19

I thought the same until I had occasion to call tech support (my speed went from 2MB to 1MB for an unknown reason). When I was on the phone the tech guy asked if I had a router as he couldn't see the modem properly and asked me to remove it!

jaycee · 29-05-2006, 01:33

This router thing is BS - the tech support guys access the modem from the CATV side of the modem. There is nothing a router can do (connected on the other side of the modem, as the modem is a bridge device) to interfere here.

It is true that a misconfigured router can stop you getting your service, but it won't interfere with Tech Support attempting to access your modem. I cringe every time I read someones post who says "TS told me my router stops them fixing the problem" as it's obviously a fob off

Paulgreyhead · 29-05-2006, 11:30

I totally agree.

zerolight · 06-06-2006, 21:42

I have this problem too. I downgraded from 10mb to 4mb to save a bit of cash. Then I discovered that the 4mb doesn't exist at present. So I decided to go back up to 10mb, and called CS. Very pleasant girl said no problem, apologised for the 4mb thing, and set me up on the system as 10mb again, and very kindly offered me that at half price for 3 months to boot.

So I recycle my modem and I'm still on 4mb (which is really 2mb). So I call back and CS confirm that I am definately on 10mb now. But I'm not. So I went to the automated online upgrade and checked what I was currently on. 4mb. I left it 6 hours. Checked again. 4mb. So I thought, lets try upgrading it myself. Error14. I can't get upgraded back to where I was yesterday. TS is now closed.

Chrysalis · 07-06-2006, 01:52

you know if ntl didnt call it "up to " 4meg they would be in trouble legally stating 4meg on bills for a 2meg service.

but they can probably get away with it since 2meg falls in the "up to" bracket.

zerolight · 07-06-2006, 13:05

They've sorted it.