Speed Increases 1st June - 2meg to 4meg

[willie]

And as always the business user will not be upgraded yet he pays almost the same if you include VAT as the home user on the highest tier yet only gets a 10th of the speed.

Originally Posted by popper

indeed thats why many of us are reading this thread, to see evidence of this 'staggered rollout'.

so far, nothing other than some obscure reference to a single irish person getting upgraded.........

again, the fact that this so called offering is 'free' for current customers and at present false advertising for new customers
(my friend re-joined NTL on the basis of the advertised 4mbit for instance, so its relevent for him, and many others too), why is it that it seems every single advert, system and employee are stating the company line of 4mbit to all that will listen and hence they have been upgraded as it were, but not one single confirmed upgraded modem in all of the NTL/Tw network so far.

As it says... by the end of June not the 1st week

---------- Post added at 19:00 ---------- Previous post was at 18:57 ----------

Originally Posted by Martyn

thats tonight.. n they got 1 more day now, i told em * was a very nice dude on the other end * i hate it when foreign people answer( no offensive in any way), you just cant udnerstand nout =-/ most of the words said was

"say again please"

---------- Post added at 18:01 ---------- Previous post was at 18:00 ----------

they said to me on the CS, that all accounts on 1st have been upgraded. it just takes time to go thru the system, well i've dun everything possible..

I even told em to try me on 10mb to see if that comes through faster, oh look 6 hours later, and nothing.. lol

Billing systems may have been upgraded in readiness for the rollout but the config files look like they aint gone yet. Taking that most work happens on early hours of Tuesday and Thursday, you won't get it today

[tooney1]

Originally Posted by turbulentone

As it says... by the end of June not the 1st week

---------- Post added at 19:00 ---------- Previous post was at 18:57 ----------



Billing systems may have been upgraded in readiness for the rollout but the config files look like they aint gone yet. Taking that most work happens on early hours of Tuesday and Thursday, you won't get it today

If you goto your account section then click on the service and usage upgrade link it does say by the end of june chill out watch the world cup it will happen when it happens.

[Florence]

Originally Posted by sav112

It Would Probably have been better if NTL had said by the end on june, this roll-out should be finished. All that is needed is a claer statment from the company then everyone knows the score.

Im working on one of the biggest computer roll-outs in Scotland (not NTL related) And we have a clear plan of action as i guess they must have.

They did say that in the email, they would increase to 4mb from 1st June and it would be complete by the end of June!!!!

[Jon T]

Originally Posted by Florence

They did say that in the email, they would increase to 4mb from 1st June and it would be complete by the end of June!!!!

Good post!

Selective reading m8, some people seem to read one set of words and get a totally different meaning than the rest of us!

FFS, if moaning about NTL is all some people can do, then they need a life.

[tomjleeds]

Originally Posted by Jon T

Selective reading m8, some people seem to read one set of words and get a totally different meaning than the rest of us!

Selective reading indeed, but NTL have performed such upgrades before and should know by now the reaction of the average consumer.

[ntl.wotcha]

Originally Posted by Retrovertigo

And for all those defending NTL - £25 for a 2meg connection in this day and age is a bloody rip off.

2nded.

I'm effectively paying Phone+BB cost of 36 quid vs Talk Talk @ 21 quid or Tiscali ~29 quid etc.

[Florence]

Originally Posted by ntl.wotcha

2nded.

I'm effectively paying Phone+BB cost of 36 quid vs Talk Talk @ 21 quid or Tiscali ~29 quid etc.

You wouldnt be happy with the support both those companies give they actualy make NTL look like saints

[chrisjones]

Woooo saaaaaahhh people! Woooo Saaaaahh!

Think happy thoughts..

Its like the Victor Meldrew appriciation society in here!

---------- Post added at 20:47 ---------- Previous post was at 20:47 ----------

oh and before anyone says it...

'I DONT BELIEVE IT!'

[Graham M]

Look people, if youre not happy with what youre paying, go elsewhere! There are PLENTY of ADSL ISPs around. Can't get ADSL? Well you're pretty luck to be able to get BB at all then, so go take a hand full of happy pills!

Originally Posted by tooney1

If you goto your account section then click on the service and usage upgrade link it does say by the end of june chill out watch the world cup it will happen when it happens.

Funny I thought that's what I said.... take a chill pill m8

[Retrovertigo]

Originally Posted by Florence

You wouldnt be happy with the support both those companies give they actualy make NTL look like saints

But support is a moot point isn't it? If NTL gave the service approaching what they advertise, then I personally wouldn't care if they had one old lady who only answered the phones on a tuesday morning between 2:29am and 2:30am.

And just to point out one last time for anyone who had a dig at me. I explicitly told the girl on the phone that the 10 meg line was never anything like 10 meg for me, and I would be happy with the next tier down now it had become 4meg. Not once did she tell me it had yet to be implemented in my area and may well be another few weeks. And I'm sorry, but she should have done and no one could convince me otherwise. That's why I got all stroppy to begin with.

Originally Posted by Retrovertigo

<snip>
And just to point out one last time for anyone who had a dig at me. I explicitly told the girl on the phone that the 10 meg line was never anything like 10 meg for me, and I would be happy with the next tier down now it had become 4meg. Not once did she tell me it had yet to be implemented in my area and may well be another few weeks. And I'm sorry, but she should have done and no one could convince me otherwise. That's why I got all stroppy to begin with.

Isn't it also fair to assume that the 'girl on the phone' was only passing on what she had been told?

That isn't to say your complaint isn't valid, she should be better informed, but I don't think she intended to mislead you?

[ikthius]

Originally Posted by Retrovertigo

But support is a moot point isn't it? If NTL gave the service approaching what they advertise, then I personally wouldn't care if they had one old lady who only answered the phones on a tuesday morning between 2:29am and 2:30am.

And just to point out one last time for anyone who had a dig at me. I explicitly told the girl on the phone that the 10 meg line was never anything like 10 meg for me, and I would be happy with the next tier down now it had become 4meg. Not once did she tell me it had yet to be implemented in my area and may well be another few weeks. And I'm sorry, but she should have done and no one could convince me otherwise. That's why I got all stroppy to begin with.

if you asked for the next teir down, and not specifically the 4Meg, then if she put you on to 2Meg then you effectively have the next teir down.......

ik

[chrisjones]

Happy, happy, joy, joy...... ,mmmm these Chill Pills taste like smarties!.... ohh they are smarties..

Wax on wax off..

Right im off to Re-Boot my modem...... NOT!